Loading...

PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success. Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop

leisure automotive

All Episodes

53:27

The Human Side of Auto Repair: Emotional...

Remarkable Results Radio Podcast ·

2026/10/09

Watch Full Video EpisodeWe're great at fixing cars. But how good are we at understanding and communicating with people? Matt Fanslow, host of Automotive Field Theory, and Margaret Light, Licensed Marriage and Family Therapist at Equilibrium Therapy Services, explore the human side of auto repair, focusing on emotional intelligence, effective communication, mentorship, and the leadership skills needed to build healthier shop cultures. Recorded at ASTA 2026 in Raleigh, this

en

39:06

Stop Losing Price Shoppers: Give Them a Price Range...

Remarkable Results Radio Podcast ·

2026/09/29

Watch Full Video EpisodeWhat if the customer calling for a price isn’t someone to avoid, but an opportunity your shop has been trained to turn away? Brian Walden, COO and co-founder of Mango Automotive, challenges one of the automotive repair industry’s longest-standing practices: don’t give prices over the phone. Instead of putting up the familiar wall of, “We can’t give you a price until we see the vehicle,” Brian’s team does something different. They give the customer a price range, explain

en

28:40

Inside the Role of a Performance and Accountability...

Remarkable Results Radio Podcast ·

2026/09/22

Watch Full Video EpisodeWhat does a Performance and Accountability Team Leader actually do inside a high-performing auto repair shop? Nate McDonald of Empower Automotive gives us an inside look at a unique leadership position that connects inspections, client experience, team development, performance, and accountability. As Sales Manager, Inspection Team Lead, and Performance & Accountability Lead, Nate isn't managing from behind a desk. He's working alongside his team, performing

en

55:10

The Automotive Hiring Cycle: When and How to Recruit...

Remarkable Results Radio Podcast ·

2026/09/11

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode What if the best time to recruit your next technician is when your shop isn't looking to hire? Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate

en

46:52

Daily Habits That Build a Stronger Auto Repair Shop...

Remarkable Results Radio Podcast ·

2026/09/04

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode What does a strong shop culture look like when you’re the people living it every day? Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer. Rather

en

45:33

Rapid-Fire Automotive News: AI, EVs, Autonomous...

Remarkable Results Radio Podcast ·

2026/09/01

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode How quickly is the automotive repair industry changing, and are you ready for what's next? Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle

en

46:35

Brakes for Breasts: How Auto Repair Shops Are...

Remarkable Results Radio Podcast ·

2026/08/28

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode What if your auto repair shop could help advance breast cancer research while growing your business? Co-founders Leigh Anne Best and Laura Frank, alongside Dr. Justin Johnson from the Cleveland Clinic, share the story behind one of the automotive industry's most impactful grassroots fundraisers. Since 2011, participating shops have partnered with parts vendors to provide free brake

en

31:00

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

Remarkable Results Radio Podcast ·

2026/08/25

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode What makes a good service advisor great? Levi Linseman, performance coach at Autoflow, shares the five human qualities that separate a good service advisor from a truly trusted professional. With 25 years of automotive experience, including 15 years at the service desk, Levi explains why eye contact, a smile, warmth, caring, and humility can turn everyday transactions into long-term customer relationships. The

en

39:06

Bring the Classroom to the Shop: Raising the Bar For...

Remarkable Results Radio Podcast ·

2026/08/18

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if the best place to train your technicians isn't a classroom, but your own shop?In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of

en

24:10

Inside the ASTA Expo 2026: Training, Technology, and...

Remarkable Results Radio Podcast ·

2026/08/11

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode What happens when one of the industry's fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals? Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year's event

en

51:22

The AI-Informed Customer Has Arrived: What It Means...

Remarkable Results Radio Podcast ·

2026/07/31

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Are your customers rolling up to the counter with their vehicles already "diagnosed" by ChatGPT or Gemini? More customers are turning to AI before they ever call your shop, using tools like ChatGPT and Gemini as the "WebMD" for their vehicles. They often arrive convinced they've identified the problem, making today's service advisor responsible for validating the customer's

en

47:32

The “Kohl’s Cash” of Auto Repair: Turning Customer...

Remarkable Results Radio Podcast ·

2026/07/24

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode What keeps customers coming back when the shop down the street is advertising lower prices? Tom Sciortino of Total Automotive and Jeff Rudnick of Pit Crew Loyalty reveal how a well-designed loyalty program can become your shop's competitive advantage. Drawing from Tom celebrating 40 years in business, they share how rewarding customers, celebrating milestones, and investing in the

en

48:36

Deferred Work: The Most Overlooked Growth Opportunity...

Remarkable Results Radio Podcast ·

2026/07/21

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Most auto repair shops are sitting on a goldmine of untapped revenue without realizing it. In this episode, Carm Capriotto welcomes Jimmy Alauria of 3A Automotive & Diesel Repair to discuss how deferred work can become one of your shop's most effective growth strategies. By pulling just two years of data from his shop's database, he discovered $3.3 million in potential revenue from deferred services. From better

en

52:14

The Truth About ADAS Calibrations Every Shop Needs to...

Remarkable Results Radio Podcast ·

2026/07/17

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode A viral social media clip about ADAS calibrations sparked thousands of comments and exposed a troubling reality: many automotive professionals still misunderstand when and why calibrations are required. In this episode, Carm Capriotto welcomes technical specialists and industry leaders Keith Perkins and Matt Fanslow to examine the industry's response, separate fact from fiction,

en

40:55

Curing Organizational Drag: The Courage to Fire a...

Remarkable Results Radio Podcast ·

2026/07/14

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Building a successful auto repair business isn't just about hiring great people; it's about creating a culture where the right people can thrive. In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt's Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel

en

39:30

Maximizing Profit Through Effective Labor Rate...

Remarkable Results Radio Podcast ·

2026/07/10

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month. In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance

en

37:39

Selling to the Curb: How AI Turned More Calls into...

Remarkable Results Radio Podcast ·

2026/07/07

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level? In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are

en

41:38

AI Search Visibility: How Customers Find Your Auto...

Remarkable Results Radio Podcast ·

2026/07/03

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Artificial intelligence is rapidly changing how consumers search for auto repair services, and shop owners who don't adapt risk becoming invisible online. Carm Capriotto welcomes Heather Myers, Chief Technology Officer at KUKUI, and Connor Tracy, Director of Partner Development at KUKUI, to explain how AI-powered search is transforming local marketing. They separate fact from

en

34:21

Building a Winning Scoreboard For Your Auto Repair...

Remarkable Results Radio Podcast ·

2026/06/30

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that

en

42:19

How to Sell Your Auto Repair Shop for Maximum Value...

Remarkable Results Radio Podcast ·

2026/06/26

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode The auto repair industry is facing a "Silver Tsunami" as thousands of shop owners approach retirement age. The challenge isn't simply selling a business; it's maximizing its value and creating a successful transition that benefits employees, customers, and future owners. In this episode, host Carm Capriotto welcomes shop owner and business coach Aaron Woods and Ryan Bushman, a

en

1,045 results

Similar Podcasts

Expres Ráno

Expres FM

こねくと

TBS RADIO

The Shop Beers Podcast

KASL Customs

The Dropshot

The Dropshot, LLC

ゆなのみたい！しりたい！ききたい！

Drummer ユナ