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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

44:35

Smart Glasses in the Shop: Inside NAPA Autotech’s...

Remarkable Results Radio Podcast ·

2026/03/27

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto sits down with Matt Crumpton, Director of Program Development at NAPA Auto Care, and Robin Cowie, Creative Technologist, to explore the official rollout of NAPA’s Extended Reality (XR) training program. The conversation centers around solving some of the industry’s biggest challenges: the ongoing technician shortage, the high cost of tools

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33:40

General Service Technician Academy: Building...

Remarkable Results Radio Podcast ·

2026/03/20

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and

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34:04

Own the Technician Shortage: How One Shop Owner is...

Remarkable Results Radio Podcast ·

2026/03/17

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In this episode, Carm Capriotto speaks with Chris Machado, founder of XGen Academy, about a bold new approach to solving the automotive technician shortage. Machado has developed an intensive 16-week training program that blends virtual reality simulations, classroom learning, and hands-on shop experience to accelerate the development of new technicians. At the core of the academy’s philosophy is the “reverse

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33:10

Stop Winging Human Resources in Your Auto Repair Shop...

Remarkable Results Radio Podcast ·

2026/03/10

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In this episode, host Carm Capriotto sits down with Lola Schmidt, COO of Schmidt Auto Care, to discuss how independent auto repair shops can professionalize their human resources and management systems. Lola outlines a deliberate, multi-step hiring process built to eliminate desperate decisions and reduce candidate ghosting. It begins with a focused 5-10 minute phone screen designed to evaluate attitude,

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46:44

The 250K Mile Maintenance Mindset: Mastering the Art...

Remarkable Results Radio Podcast ·

2026/03/06

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode This episode explores the critical “delivery” phase of a 250,000 mile maintenance program, reframing the moment you hand the keys back as the continuation of a long-term professional relationship, not the end of a transaction. Host Carm Capriotto, joined by Brett Beachler and Rena Rennebohm, shares practical strategies to strengthen customer communication, elevate the shop experience, and

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42:56

The New Economics of Auto Repair: Rising Rates, Fewer...

Remarkable Results Radio Podcast ·

2026/02/24

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In this episode, Carm Capriotto speaks with Tom Ham about the rising labor rates shaping the automotive repair industry. Drawing from the Labor Rate Tracker tool on the Automotive Management Network, Tom explains how shops across the country are steadily increasing rates, with many approaching the $200 per hour threshold. Geographic trends reveal higher rates in regions like the San Francisco Bay Area and

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38:26

The Superhighway to Estimating: Canned Jobs and...

Remarkable Results Radio Podcast ·

2026/02/20

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Host Carm Capriotto dives into the untapped power of Shop Management Systems (SMS) with business coach Dave Schedin and Ben Dexter, National Training Manager at NAPA TRACS. Together, they reveal how two often-overlooked tools, categories and canned jobs, can dramatically improve shop efficiency, consistency, and profitability. The conversation highlights how a smarter system setup leads to faster

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39:13

Beyond Service Advisors: Embracing the ‘Repairathist’...

Remarkable Results Radio Podcast ·

2026/02/17

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode "The reality of a client advocates daily work is translating fear into clarity." Shop owner and coach Clint White explores a powerful shift at the auto repair front counter, from “Service Advisor” to “Repairathist.” He explains that because vehicles represent freedom and control, many customers arrive feeling anxious and financially defensive. As a result, the Repairathist’s role becomes part technician, part therapist,

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41:33

The Digital Front Door For Auto Repair: SEO, Google,...

Remarkable Results Radio Podcast ·

2026/02/06

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Megan Dineff of Ervine’s Auto Repair and Grand Rapids Hybrid and EV joins marketing specialist Dan Vance of Shop Dog Marketing to explore the evolving relationship between websites and the future of search. They explore why a website remains the digital “front door” of a business, where customers decide whether to call. From using real photos to build credibility, to protecting leads through

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42:08

Beyond the Repair Order: The Strategy of Customer...

Remarkable Results Radio Podcast ·

2026/02/03

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In this episode, Jeff Rudnick of Pit Crew Loyalty explores the powerful shift from transactional business models to relationship-driven customer loyalty in the automotive repair industry. He challenges shop owners to rethink marketing and branding through the lens of real human connection—introducing the idea that “software has to imitate life.” In other words, technology should support the natural, community-minded

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38:51

Future-Proofing the Automotive Industry:...

Remarkable Results Radio Podcast ·

2026/01/09

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode The automotive industry is undergoing one of the most significant transformations in its history. In this episode, Cavan Robinson, VP of Operations for the Aftermarket at Vehlo, and Tony Mercury, VP of Revenue at Auto Shop Solutions, break down what shop owners need to understand—and act on—right now. The conversation explores the rapid consolidation reshaping the aftermarket, from independent

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34:37

The Four Defining Roles in Your Business Story:...

Remarkable Results Radio Podcast ·

2026/01/06

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Dr. J.J. Peterson, PhD in communications, explains how business owners can elevate their leadership by stepping into the role of the Guide instead of operating as the hero, villain, or victim. Using proven storytelling frameworks, Peterson outlines four core characters, Victim, Villain, Hero, and Guide, and why self-awareness of these roles is critical to effective leadership. Victims lack agency and believe outcomes are

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39:08

The Chicken or the Egg Trap: Hiring and Marketing for...

Remarkable Results Radio Podcast ·

2026/01/02

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Recorded Live at AAPEX 2025, this episode tackles the classic “chicken or the egg” challenge for auto repair shop owners: should the focus be on marketing to generate work or recruiting technicians to handle it? The answer is simple—both. Sustainable growth requires managing two throttles at once: marketing and recruitment. Neither can be set and forgotten. Key takeaways

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27:42

The Power of ASE Certification: 40% Better...

Remarkable Results Radio Podcast ·

2025/12/12

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Recorded live at AAPEX 2025, ASE President Dave Johnson and AAPEX Shop of the Year winner Tom Palermo discuss the value, impact, and future of ASE certification. A major highlight: the U.S. Secret Service joined ASE on the AAPEX show floor, promoting technician careers and showcasing armored vehicles. Johnson notes that the Secret Service requires ASE certification for maintenance roles—proof

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37:44

Finding Joy in Your Business Again: The Shop Owner’s...

Remarkable Results Radio Podcast ·

2025/12/05

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Shop owners, are you feeling burned out or stuck in the grind? This episode is for you. Shop owners Jimmy Alauria and Dave Kusa dive into how to pause, reflect, and reignite your passion for the business you built. Key takeaways: Think Bigger:Grow your business beyond what you can manage alone—empower your team and expand your vision.Evolve as a Leader:Stop being just a manager—step into the CEO

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26:15

Rock Your Role: Creating an Experience Employees and...

Remarkable Results Radio Podcast ·

2025/11/18

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Recorded Live at ASTA 2025, keynote speaker Jim Knight dives into leadership and organizational culture through his signature “edutainment” style—a high-energy blend of music, education, and hospitality. Knight is a professional speaker, writer, and former Head of Training and Development for over two decades at Hard Rock International, which he calls one of the "greatest cultures in the history of culture." Jim stresses

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45:15

The Everyday Educator: How Leaders Reinforce Learning...

Remarkable Results Radio Podcast ·

2025/11/07

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode David Boyes, CEO of Today’s Class, and Lola Schmidt, Schmidt Auto Care, explore how short, personalized, and gamified training is transforming team development in the automotive industry. The discussion centers on how Today’s Class delivers 3–5 minute, mobile-friendly training sessions that fit seamlessly into daily shop routines, often completed right after morning huddles. This consistent

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40:52

Stress, the Struggle, and the Resilience: A Guide for...

Remarkable Results Radio Podcast ·

2025/11/04

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Stress is inevitable, but how we respond to it can make or break our leadership. In this episode, Dr. David Weiman, psychologist at Weiman Consulting, dives into the science of stress and practical strategies for managing it, especially in the fast paced world of automotive repair. What You’ll Learn: The fight or flight response and why modern stress feels just as intense as physical danger.The three types of stress:

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48:05

Google Endorsed: Leveraging Local Service Ads (LSAs)...

Remarkable Results Radio Podcast ·

2025/10/31

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode This episode takes a deep dive into the evolution of digital marketing in the automotive repair industry, with a strong focus on Google’s Local Service Ads (LSAs), website performance, and empathetic customer engagement. Connor Tracy and Jeff Jackson unpack how LSAs are transforming how shops attract and convert customers. They explain Google’s rigorous verification process and

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40:45

Feelings Don’t Fix Cars: Action Over Emotion in Shop...

Remarkable Results Radio Podcast ·

2025/10/28

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Tonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy. Tonnika shares that she never worked for her “dad,” she worked for William Brown, the business

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543 results

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