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PODCAST

The Lash Business Lounge

Welcome to The Lash Business Lounge, the ultimate podcast for beauty business owners who want to scale, streamline, and succeed! Hosted by salon owner, industry educator, and beauty business coach Lauren Lappin, this podcast delivers no-fluff, straight-to-the-point strategies to help you build a profitable and sustainable beauty business. Whether you’re a solo lash artist ready to take the next step or a salon owner looking to grow your team and maximize your profits, Lauren shares her expert

business fashion & beauty

All Episodes

21:01

Ep. 123: Gabrielle Hill on Client Education, Hiring...

The Lash Business Lounge ·

2024/12/12

https://www.instagram.com/laurenlappin_In this week's episode (part 2 of 2) Lauren is joined by the incredibleGabrielle HillfromThe Lash House NewcastleandLash Mami Pro. Lauren and Gab dig into hiring, mindset, time and self-management, and balancing all the priorities inside and outside of business.•How does Gab manage all the competing priorities in her life? (And there's a lot!!). (06:45).•Motivation is fleeting ~ Lauren Lappin. (10:30).• The role of the Partner in employee success, and

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29:12

Ep. 122: Gabrielle Hill on Starting & Growing 'The...

The Lash Business Lounge ·

2024/12/05

https://www.instagram.com/laurenlappin_In this week's episode (part 1 of 2) Lauren is joined by the amazing Gabrielle Hill from The Lash House Newcastle and Lash Mami Pro. This is part 1 of a 2-part deep dive into how Gabrielle started, adapted, expanded and grew The Lash House Newcastle. •Gabrielle's Team and their commitment to Content Creation. (06:45).•How did Gab get started in Beauty and Lashing? (09:25).• From Townhouse to Granny Flat, and growing the Team. (13:30). •Establishing a dedicated

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21:58

Ep. 121: How I'm Taking Care of Myself This December

The Lash Business Lounge ·

2024/11/28

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares several ways that she's taking care of herself (and by extension her Family and her Team) this December. Lauren asks the question: Are You Planning to Thrive, or Just Survive?"We (as Business Owners) need to take care of ourselves and enjoy this time of year, too" ~ Lauren Lappin. A focus on health at this time of year is key to making it through the silly season unscathed. (05:30). Massage, Chiropractic (where required),

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27:47

Ep. 120: Q&A - Managing the Family Schedule |...

The Lash Business Lounge ·

2024/11/21

Grow Your Beauty Biz:https://laurenlappin.com.au/private-coachingIn this week's episode Lauren answers a wide-ranging list of Listener Questions from a recent Instagram Poll.(If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram herehttps://www.instagram.com/laurenlappin_)How do you manage the Family Schedule while running a business? How early do you get to the Salon before your first Client is

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20:12

Ep. 119: Show Me Your Calendar, And I'll Show You...

The Lash Business Lounge ·

2024/11/14

Want More Info on the Salon Boss Mastermind?DM 'MASTERMIND' to Lauren on Instagramhttps://www.instagram.com/laurenlappin_In this week's episode Lauren asks a very big question: "If I was to look at your calendar right now, what would it tell me about your business and life in 12 months?" The things that you are dedicating your time to right now, will dictate how your future is going to look. (02:15).No time for business development = no chance for growth. (02:55)."The definition of insanity is doing

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24:00

Ep. 118: Want Better Clients? Start By Being One!

The Lash Business Lounge ·

2024/11/07

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses a key factor in attracting and keeping Better Clients, and that's to Start by Being a Better Client Yourself. "What you put out there, is what you get back"~ Lauren Lappin.•No-shows in business. (05:00).• Last-minute cancellations in business. (06:30).•Being asked for a cheaper prices and/or discounts. (08:00).•Chasing people for money sucks!! (10:00).•Lauren's Week from Hell, and trying to model Ideal Client Behaviour

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27:03

Ep. 117: How Often Should You Increase Your Service...

The Lash Business Lounge ·

2024/10/31

Want More Info on the Salon Boss Mastermind?DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how to increase your Salon Service Prices on a regular basis, and why you shouldn't ever feel uncomfortable and/or greedy when doing so. "Price rises are necessary to combat rising costs, sustaining your continued business growth, and to fairly compensating both yourself and if you have one, your Team" ~ Lauren Lappin. How To Increase Your

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18:26

Ep. 116: Stop Posting This Type of Content if You...

The Lash Business Lounge ·

2024/10/24

Want More Info on the Salon Boss Mastermind?hello@laurenlappin.com.au|https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 5 Different Types of Social Media Content that might be working against your goals of getting booked and busy in your Salon."Get specific about the type of Client you want to attract to your Salon, and craft your Social Media Content to appeal to that exact type of person" ~ Lauren Lappin.Stop creating and posting educational content around your

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15:52

Ep. 115: 3 Lessons I Learnt While Scaling My Beauty...

The Lash Business Lounge ·

2024/10/17

Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_In this week's episode Lauren shares three key lessons she learnt while scaling her Beauty Business from 20K months to 80K months. You need to let go of control and trust Your Team (01:00). Time spent working on Clients in your Salon, isn't as value as time spent working on Your Business (04:30). Set Revenue Goals (09:00). Rate and Review the Show in

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25:17

Ep. 114: Life Update - Behind the Scenes of My Salon,...

The Lash Business Lounge ·

2024/10/10

Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_In this week's episode Lauren shares a Big Life Update, covering all things Business, Coaching and Entrepreneurship. Lauren's goal in this episode is to show that business can be everything from stressful and demanding, to exciting and new (and everything in-between), all at the same time. No one's Business Life is perfect day in, day out, but that's part of what makes growing and

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23:57

Ep. 113: My Top Tips for Surviving the Christmas Rush.

The Lash Business Lounge ·

2024/10/03

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how she approaches the busiest time of the year in her Salon (being November and December). She shares some super valuable tips for thriving during this period, keeping your Team motivated, and your Clients happy.Don't Overbook Yourself (01:00). Stick to your Set Working Hours!Start Organising for Your Busy Period (08:45). Block out some time to book in your best Clients as far in advance as possible. Celebrate Yourself

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28:30

Ep. 112: How To Get Stuff Done on the Days You Don't...

The Lash Business Lounge ·

2024/09/26

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 7 Ways to Get Stuff Done in your business, even when you don't feel like being productive. 7 Ways to Fight Back Against Procrastination in Your Salon Business:Remove Physical Clutter (06:20). Remove Digital Clutter (08:00). The 5 Minute Rule (12:15).The 2 Minute Rule (14:05). Get the Hardest Task Off Your To-do List First ("Eat That Frog") (15:00).Stop Over-Investing in Learning, and Under-Investing in Doing (19:00). "For

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22:34

Ep. 111: Open-Air Salon Communication Do’s & Don'ts

The Lash Business Lounge ·

2024/09/19

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the Do’s and Don'ts of Open-Air Salon Communication. The way both your Team and your Clients communicate in an Open-Air Salon can leave a lasting impression on everyone in the Salon at the time - positive when you get it right, and negative when you don't. Communication Rules for Team Members.• Lauren shares a story of getting trapped in an incredibly uncomfortable Salon conversation.•Establish Rules and Policies around

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19:57

Ep. 110: Why You Need to "Hire Slow, Fire Fast" in...

The Lash Business Lounge ·

2024/09/12

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares several reasons why you need to "Hire Slow, Fire Fast" in your Beauty Business. Managing staff is never easy, and it's never set-and-forget, but letting someone go can be even harder. It takes awareness, nuance, and compassion (for everyone involved in the process). "Good hiring decisions never come from a place of desperation" ~ Lauren Lappin.Why You Need to Hire SloW, Fire Fast: Not letting someone go can negatively impact

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28:31

Ep. 109: Q&A - Highs & Lows in Business | LED Lash...

The Lash Business Lounge ·

2024/09/05

Grow Your Beauty Biz: https://laurenlappin.com.au/private-coachingIn this week's episode Lauren answers 6 different and wide-ranging Listener Questions from a recent Instagram Poll. (If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here https://www.instagram.com/laurenlappin_)How do you deal with the Highs and Lows of an Entrepreneurial Life? (01:10)The LED Lash System (Lauren's initial

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40:36

Ep. 108: 9 Reasons Your Clients Aren't Coming Back to...

The Lash Business Lounge ·

2024/08/29

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares 9 Reasons That Your Clients Aren't Coming Back to You. Improve any or all of these factors and you will definitely see an improvement in your Client Retention Rate and your Positive Referral Rate. Lack of Comfort During Appointments. Poor Presentation and/or Cleanliness of the Salon Space (04:45).Bad Smells in the Salon Space (07:20).Disruptive Environments and Inappropriate Conversations (14:50). You're Not Managing Your

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20:16

Ep. 107: 3 Signs You Should Be Raising Your Prices.

The Lash Business Lounge ·

2024/08/22

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 3 Signs You Should Be Raising Your Prices. Your costs have increased. (01:20)Keep an eye on Competitor Pricing, but don't base your pricing on theirs. (07:15)You've Got Too Many Clients. (If the demand is greater than the supply, raise your prices!) (11:40)Rate and Review the Show in Apple:https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in

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37:45

Ep. 106: 13 Things That Will Help You Achieve Your...

The Lash Business Lounge ·

2024/08/15

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 13 Things That Will Help You Achieve Your Business Goals Faster.Thinking Abundantly. (02:15)Ask for Help. (05:55)You Need to Spend Less Time on the Tools. (07:00)Take Responsibility for Your Business. (10:10)Get Uncomfortable! (12:00)Solve Problems for Your Ideal Clients. (14:00)Price Your Service for Profit. (16:30)Focus on You and Your Business. (19:15)Grow a Team. (21:20)Set Goals (and make them a bit scary!)

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36:09

Ep. 105: My Lash Industry "Icks"

The Lash Business Lounge ·

2024/08/08

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares 5 Lash Industry "Icks" that she really doesn't like to seeing, and sadly she sees them all far too often.Complaining about your Clients on Social Media. (01:15) This extends to Reels making fun of Clients, and posting harsh policies and pricing updates on your Socials.Charging an After-hours Surcharge. (09:00)Using anything over 10mm on (or not even Lashing) the inner-corner of the eye. (13:15)Judging other Salons for using

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17:34

Ep. 104: When You Have a Team, and Your Clients Still...

The Lash Business Lounge ·

2024/08/01

Salon Goals - https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses what to do when your hire a Team, but your Clients just want you. It took Lauren 3 whole years (in 1/2 day cuts) to reduce her client load down and to fully transition her Clients over to Team Members that those Clients were happy to stay with. You need to make yourself less available. (03:15)Stop marketing yourself. (07:20)Stop people pleasing. (09:00)You need to let go of control. (11:00)"Different doesn't

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163 results

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