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PODCAST

The Lash Business Lounge

Welcome to The Lash Business Lounge, the ultimate podcast for beauty business owners who want to scale, streamline, and succeed! Hosted by salon owner, industry educator, and beauty business coach Lauren Lappin, this podcast delivers no-fluff, straight-to-the-point strategies to help you build a profitable and sustainable beauty business. Whether you’re a solo lash artist ready to take the next step or a salon owner looking to grow your team and maximize your profits, Lauren shares her expert

business fashion & beauty

All Episodes

37:39

Ep. 156: The CEO Mindset Series: Breaking Free From...

The Lash Business Lounge ·

2025/09/25

https://www.laurenlappin.com.au/mastermindIn part 1 of the CEO Mindset Series, Lauren Lappin dives deep into the concept of Entrepreneurial Overwhelm: what it is, how it can affect both you and your business, and the steps you can take to break free from this viscous cycle and experience more growth and abundance in your business (and life). • How to spot if you're approaching Overwhelm, or that you are already overwhelmed in your business. (02:00).•What is Wearing all the Hats in Business

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31:28

Ep. 155: How To Keep Your Client Relationships...

The Lash Business Lounge ·

2025/09/11

https://www.laurenlappin.com.au/private-coachingIn this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.•Dealing with personal questions as a Beauty Professional. (08:30).•Supporting your Team with systems and policies. (10:30).•What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).•What to do if a Client puts you on the spot. (16:30).•

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27:34

Ep. 154: Future-Proofing Your Business with Smart...

The Lash Business Lounge ·

2025/08/28

https://www.laurenlappin.com.au/private-coachingIn this week's episode Lauren dives deep into the mindset behind making Smart Money Moves in your Salon business, and how to future-proof your business and financial life. **This is not professional or personal financial advice, and is meant for educational and informational purposes only. Please speak with your Financial Advisor and/or Accountant for personalised and specific information for your business and personal finances.**Future-Proofing Your

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19:58

Ep. 153: The Real Cost of Discounting (and What To Do...

The Lash Business Lounge ·

2025/08/14

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the real cost of discounting in your Business, and what to do instead. The Impact of Constant Discounting on Your Business: Erodes Your Brand Value. Discounts attract bargain hunters, not loyal Clients. (03:00).Discounting can damage the perceived value of your services — Clients and potential Clients may start to question your pricing across the board, you run the risk of being perceived as cheap or non-premium.

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33:27

Ep. 152: Life Lately: Big Changes, Salon Wins, and...

The Lash Business Lounge ·

2025/07/31

https://www.instagram.com/laurenlappin_In this week's episode Lauren goes behind-the-scenes and shares both some very personal updates (about life and business), and also some exciting news about new projects that are coming down the pike. Life Lately: • How is Lauren's husband Owen's new business going?•Health and Fitness in 2025. (05:00).• ADHD, and Home Life. (08:45).•The Salon Lately - a quiet March, a strong April, and LED Lashes. (16:00).•The Final Ever Salon Goals. (19:00).•Taking Messy

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01:12:56

Ep. 151: How to Scale Your Beauty Business Beyond...

The Lash Business Lounge ·

2025/07/17

In this week's episode Lauren shares a fantastic (in-Salon) interview with the amazing Nat from SZN Social (and the Trend SZN podcast). This episode is a masterclass in growing your Salon with content-creation as a key driver, and getting-off-the-tools in your Business. SZN Social: https://www.sznsocial.com/....Rate and Review 'The Lash Business Lounge' in Apple:https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate 'The Lash Business Lounge' in

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42:33

Ep. 150: 11 Years - 11 Lessons: What I've Learned...

The Lash Business Lounge ·

2025/07/10

Salon Goals - https://www.laurenlappin.com.au/salon-goalsIn this week's episode Lauren shares 11 crucial lessons she's learned from 11 years in Business. These lessons have been foundational in Lauren launching and growing multiple successful businesses in the Beauty space. You don't need to do it all yourself. (03:00).Your Business should work for you, and not the other way around. (05:30).Good communication is everything. (07:15).The Customer is NOT always right. (10:30).Hire for personality, work

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30:22

Ep. 149: When the Client Isn't Right - Handling...

The Lash Business Lounge ·

2025/07/03

Join Salon Goals: https://www.laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together. Handling Complaints and other Difficult Situations:• 9 times out of 10, the Customer/Client IS always right, but in some situations

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38:01

Ep. 148: How Salon Goals Helped Tylar from 'Unreal...

The Lash Business Lounge ·

2025/06/26

Salon Golas Waitlist - https://www.laurenlappin.com.au/salon-goals-waitlistIn this week's episode Lauren shares an amazing conversation she had with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon location,

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24:23

Ep. 147: Q&A - When Is The Right Time to Hire? | What...

The Lash Business Lounge ·

2025/06/19

Salon Goals. In this week's Q&A episode (part 3 of 3) Lauren tackles two very different but equally tough questions about Hiring, Team Management and Negotiation. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here@laurenlappin_.Listener Questions:When is the right time to hire?What do you do when a valued member of the Team has been offered a position by another Business, and

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37:35

Ep. 146: Q&A - What To-Do in Gaps | Timely Rewards |...

The Lash Business Lounge ·

2025/06/12

In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here@laurenlappin_.Listener Questions:What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?Do you use the Timely Points/Rewards system in Salon

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27:30

Ep. 145: Q&A - Phone Usage | Socials for Growth |...

The Lash Business Lounge ·

2025/06/05

Join SALON Goals: In this week's Q&A episode (part 1 of 3) Lauren tackles a list of fantastic Listener Questions from a recent Instagram Poll - with the bulk of the questions being focussed around Phone Usage in the Salon, Hiring, Social Media, and Growth. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here@laurenlappin_.Phone Usage in the Salon.Social Media Content for new vs

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33:49

Ep. 144: Are You The Bottleneck in Your Own Business?

The Lash Business Lounge ·

2025/05/29

https://www.instagram.com/laurenlappin_Are you the bottleneck in your own Business? In this week's episode, Lauren discusses how to know if you are, and what to do about it."A bottleneck in business is any limiting factor (in a process) that slows the growth of your Business." ~ Lauren Lappin. Some Examples of Salon Business Bottlenecks: You have current and/or potential Clients waiting on you to confirm bookings and reply to DM's, calls, emails. (05:00).Your Team needs to get approval on absolutely

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25:33

Ep. 143: 4 Signs You're Ready to Hire (and what to...

The Lash Business Lounge ·

2025/05/22

Done-for-You Policy and Procedure Manual.In this week's episode Lauren discusses the 4 Signs You're Ready to Hire, and what to do if you're not. "The cost of waiting too long to hire, is that you might end up hiring out of desperation, and a desperate hire is often a bad hire." ~ Lauren Lappin. 4 Signs You're Ready to Hire: Your client demand is outpacing your capacity. (07:30).You're constantly working IN the business, not ON it. (10:55).You've started the process of creating Systems and

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20:52

Ep. 142: The Hobby Mindset - Why You Need to Start...

The Lash Business Lounge ·

2025/05/15

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares the 5 signs that you might be stuck in a Hobby Mindset, and that you might treating your Business like a hobby or side-hustle. Lauren then goes on to share 5 proven ways to break out of The Hobby Mindset in your Beauty Business. The 5 Signs That You're Stuck in The Hobby Mindset: You don't know your numbers. (01:40).Your prices haven't gone up in a really long time. (02:15). You're available All The Time. (03:30).You keep

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40:18

Ep. 141: How to Stay Consistent with Your Salon...

The Lash Business Lounge ·

2025/05/08

Salon Goals: https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses how you can stay consistent and effective with your Salon Socials, even when you're busy AF. • How consistent social media marketing was crucial in Lauren growing multiple successful beauty businesses since 2014. (02:45).•Getting to 5,000 Followers. (09:30).• Don't put Content Creation last on your To-do list. (12:00).•Put a time limit on your Content Creation block for the week. (14:00).• We want Customers,

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25:38

Ep. 140: The Truth About Burnout in the Beauty...

The Lash Business Lounge ·

2025/05/01

https://www.instagram.com/laurenlappin_In this week's episode Lauren tackles an incredibly important (and complex) topic that impacts the majority of Beauty Industry Professional and Salon Owners at some point during their careers, burnout. Lauren first covers the early warning signs of impending burnout (how to know it's coming), and she then goes on to share five proven ways to fight back and even overcome burnout in your beauty business. The Early Warning Signs of Burnout in Your Business:You

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21:02

Ep. 139: Is Your Online Booking Process Losing You...

The Lash Business Lounge ·

2025/04/24

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the good and the bad of trying to book a basic beauty service (online) while on a recent trip to Melbourne, Victoria, and spoiler alert, there was a lot of bad. Lauren searched for, and found, 5 different Salons and attempted to book a service online with each of them, and for the most part she found the process frustrating and/or a complete waste of her time. Is Your Online Booking Process Losing You Potential Clients?•

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46:08

Ep. 138: How to Lead Your Salon Team the Right Way -...

The Lash Business Lounge ·

2025/04/17

https://www.instagram.com/laurenlappin_In this week's episode Lauren is joined by her Salon Manager, Jemma, and they dive deep into all things Salon Management and Leadership. Topics Covered in this Episode:•Micromanagement. (12:00).• The impacts of poor leadership on both productivity, and Team morale. (15:30).•What's it like stepping into management in the Beauty space? (21:30).•What does Jemma think makes for a great Salon Team and Team Member? (25:00).•What are the biggest mistakes Salon Owners

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30:04

Ep. 137: Q&A - Team Rewards | Staff Leaving to Start...

The Lash Business Lounge ·

2025/04/10

Booked & Busy: https://laurenlappin.com.au/booked-and-busyIn this week's episode Lauren tackles a list of amazing (and at times challenging) Listener Questions from a recent Instagram Poll - with the bulk of the questions being focused on and around Staffing and Employee motivation and management. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here@laurenlappin_.How does Lauren

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