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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

35:00

Tom Nondorf on the Future of Cemeteries:...

Funeral Service Insider: The Podcast ·

2025/05/26

In this episode we speak with American Cemetery & Cremation editor Tom Nondorf about how cemeteries are embracing community engagement, creatively reusing space, and recycling transparency. Click here for complete show notes.

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22:00

Funeral Industry News: Fraud Old and New, a Funding...

Funeral Service Insider: The Podcast ·

2025/05/23

Scholarships top $1 million, a Connecticut director faces discipline, and Oklahoma’s funeral board may dissolve. Terramation expands to Georgia, and a cremation scandal documentary premieres June 1.

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09:26

Brief Introduction: Brent Thorson on Making Cremation...

Funeral Service Insider: The Podcast ·

2025/05/21

Brent Thorson of Terrybear Urns and Memorials discusses how cremation businesses can better position themselves in a competitive, evolving market. Thorson highlights a disconnect between a funeral home's reputation for service and their visibility as cremation providers. Emphasizing local relevance, Thorson aims to provide tools for firms to improve outreach, product presentation, and engagement. He underscores that cremation offers untapped potential for connection, service, and

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33:06

Grief Support: Sharon Verbeten on Helping Kids...

Funeral Service Insider: The Podcast ·

2025/05/19

Writer and librarian Sharon Verbeten discusses her career covering funeral service and how her “Comfort Kids” project is helping children and families process grief. From grief libraries to story-driven writing, she champions open conversations about death and believes funeral homes play a key role in normalizing those discussions. Click here for complete show notes.

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19:04

Matthews Buys Dodge, SCI Eyes Growth, and...

Funeral Service Insider: The Podcast ·

2025/05/16

In this week’s ICYMI: Matthews International has acquired The Dodge Company for $57 million, expanding its memorialization portfolio. SCI shares some interesting insights with Oppenheimer. In Texas, proposed changes to cremation regulations could slow services and raise costs. New digital obituary platforms are emerging, though concerns remain about pricing and long-term adoption. Finally, scrutiny over funeral home price transparency is growing, as local media spotlight those without online price

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11:02

Brief Introduction: Cole Waybright on Maximizing...

Funeral Service Insider: The Podcast ·

2025/05/14

In today’s fast-paced digital landscape, disconnected tech tools can slow down operations, create inefficiencies, and hinder collaboration. This session explores the power of integrated technology solutions and how they create efficiency, streamline processes, and enhance customer experience. Learn how seamless tech integration eliminates silos, improves data accuracy, and supports business growth. Join us to discover the benefits of a connected tech ecosystem and how to implement it successfully

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20:29

Earnings Reports, Preneed Events, and Innovative...

Funeral Service Insider: The Podcast ·

2025/05/09

In this episode, we preview Kates-Boylston’s upcoming virtual preneed event, featuring expert insights from Greg Norris and Spencer Larkin. Tony also recaps earnings from SCI, Carriage, and Matthews International, highlighting steady growth in at-need and memorialization revenues despite economic uncertainty. Matthews also is preparing to finalize a major asset sale while expanding its energy business post-lawsuit. Additional stories include the 100th anniversary of E.E. Pickle Funeral Home,

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32:28

End-of-Life Care: Alexandra Mosca's Dual Role in...

Funeral Service Insider: The Podcast ·

2025/05/05

Funeral director Alexandra Mosca shares her journey into funeral service and her concurrent career as a writer. Learn how these two worlds intersect and inform her unique perspective.

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14:19

Funeral Home Salaries, Tech Investments Rise and a...

Funeral Service Insider: The Podcast ·

2025/04/25

This week's episode highlights the new Kates-Boylston Compensation Report, a fire at one of New York's oldest funeral homes, an interesting legislative update on crematory temperatures in Oregon, and discuss the increasing trend of partnerships and venture capital investment in funeral tech.

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10:58

Discipline, Data, and Small Wins: Greg Norris on...

Funeral Service Insider: The Podcast ·

2025/04/22

For Greg Norris, regional director for Homesteaders Life Company, the foundation of a successful preneed sales strategy isn’t flashy marketing or an especially persuasive pitch; it’s discipline. Click here for complete show notes.

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34:01

Continuing Education: Cultural Competency in Funeral...

Funeral Service Insider: The Podcast ·

2025/04/21

This we we speak with Joél Maldonado, "The Grave Woman," and her path into multicultural death care. The conversation highlights the importance of understanding different cultural backgrounds in death care. We also discuss Maldonado's connection to her Gullah-Geechee heritage and its influence on her work promoting culturally relevant death practices.

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22:04

Inclusive Care, Emerging Trends, and Industry Oversight

Funeral Service Insider: The Podcast ·

2025/04/18

This episode covers inclusive funeral care with Joelle Maldonado, a grief support initiative from Bob DiPasquale, new NOR offerings at Goes Funeral Care, a cremation pricing spotlight in Florida, and breaking stories from Texas and Virginia. Plus, details on Kates-Boylston’s upcoming Technology Think Tank. Tune in for insights, innovations, and important industry updates in funeral service.

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09:13

Brief Introduction: Kevin McKay on Cremation...

Funeral Service Insider: The Podcast ·

2025/04/16

Kevon McKay of Mid-States Recycling and Refining discusses the evolution of cremation metal recycling and the importance of education for crematory owners. McKay will present “Keys to a Successful Recycling Program for your Crematory” at the Kates-Boylston Cremation Innovations virtual event, beginning 1 p.m. Tuesday, May 20. Click here to register.

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20:48

Breaking Stereotypes, Stepping up, AI Memorials, and...

Funeral Service Insider: The Podcast ·

2025/04/11

This week, we talk changing stereotypes, a pet crematory stepping up, Australia's cultural shift toward cremation, and controversial AI memorialization in Malaysia among other stories.

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34:36

Professional Development: Ryan Reyes on Making...

Funeral Service Insider: The Podcast ·

2025/04/07

In this episode, we speak with Ryan Reyes about how making connections can be a natural part of interpersonal interaction.

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24:31

'Award Season,' Colorado Death Certificate Rules, and...

Funeral Service Insider: The Podcast ·

2025/04/04

Notes from this week's show. New legislation making it easier for funeral directors to serve trans families regarding death certificates. Discussion of various awards relevant to the funeral service industry, including "Ones to Watch," Green Burial Council awards, and Funeral Service Foundation scholarships. Commentary on a funeral director's appearance on John Mulaney's talk show. Todd Bozell's appointment to the Selected Board and our 2024 feature on him. NFDA Consumer Preference Study Wake

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12:49

Brief Introduction: Wendy Wiener on Cremation...

Funeral Service Insider: The Podcast ·

2025/04/02

QWendy Wiener of WRW Legal discusses the importance of double checking and shares some of her vision for the future of funeral service.

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19:34

Lechner resigns, Bio-Response Gets Cash, Vertical...

Funeral Service Insider: The Podcast ·

2025/03/28

Here’s a quick rundown of the week’s top stories. All should be well again soon as Poul Lemasters takes over the reins at Cincinnati School of Mortuary Science following Jack Lechner’s resignation. Bio-Response gets a boost from 3 Boomerang Capital’s cash infusion. A vertical cemetery in Australia can be seen as a one-upmanship in green burials. Parting Stone got this cool shoutout in the NY Post, but it also announced its 10,000th customer, which isn’t quite a tipping point but still worth

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12:46

Brief Introduction: Damon Wenig on the Shift from...

Funeral Service Insider: The Podcast ·

2025/03/26

Damon Wenig explains his view of funeral service as "high-stakes hospitality," highlighting the shift from traditional customer service to delivering an exceptional customer experience.

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33:03

Navigating Mortuary School: Calvin Amato on Lifelong...

Funeral Service Insider: The Podcast ·

2025/03/24

In this episode of Funeral Service Insider, we talk with Calvin Amato about his path into the funeral profession. Starting out in hospitality management, Calvin shares how growing up in a small town and spending time living in a funeral home during college sparked his interest in the field. Now certified as a cremation operator, death doula, and funeral celebrant, Calvin brings a fresh and compassionate approach to funeral service as he looks to complete his schooling. Click here for complete show

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172 results

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