Retailgentic | Consumer Behavior & Retail Trend - Podcasts

32:43

FLASH: Google Goes ALL-IN on Agentic Commerce at NRF:...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/11

Today we have a special FLASH episode - no fancy intros, just the news as it's breaking at NRF.

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45:57

Hamish Gunasekara, CEO of Catalog, on Why Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/08

Consumer behavior doesn’t change overnight, even when the technology is obvious. In this episode of Retailgentic, Scot sits down with Hamish Gunasekara to unpack why agentic commerce is inevitable, why it’s moving slower than the hype suggests, and why product data infrastructure, not checkout, is the real unlock.We cover:Why “fully autonomous shopping” is the wrong definition of agentic commerceWhy consumer habits change slower than technologyWhy global mega-catalogs don’t work (and never

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52:20

Matt Nichols Returns: What 2025 Got Right (and Wrong)...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/18

Matt Nichols is back, and a lot has changed since his first appearance on Retailgentic. Scot and Matt revisit the predictions he made six months ago, look at what came true far faster than expected, and dig into the infrastructure challenges that still stand between us and frictionless agentic transactions. From SKU mapping and API-first checkout to the economics of feeds and the future of retailer traffic, this episode is a full-stack view of where Agentic Commerce stands at the end of

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53:50

A Conversation with Luca Fiaschi of PyMC Labs:...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/11

In this episode of Retailgentic, Scot sits down with Luca to unpack a research paper that blends academic rigor with real-world implications:“LLMs Reproduce Human Purchase Intent via Semantic Similarity licitation of Likert Ratings.”The paper, co-authored with Colgate-Palmolive researchers, explores whether AI can accurately simulate human reactions to product concepts, enough to replace or accelerate traditional consumer panels, which are slow, expensive, and hard to scale.This one goes

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39:01

Mike Edmonds Explains PayPal’s Agentic Roadmap & AI...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/04

In this episode of Retailgentic, host Scot sits down with Mike Edmonds, PayPal’s VP of Agentic Commerce & Commercial Growth, to unpack the massive pivot PayPal has made into the Agentic Commerce era, and what it means for retailers, brands, platforms, and developers.Mike goes deep on:PayPal’s Agentic Bet: Why PayPal is going all-in on Agentic CommerceMerchant Anxiety, Explained: The real reason so many merchants are anxious about LLMsInstant Checkout 2.0: Where PayPal sees Instant

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52:16

HUMAN Security’s Stu Solomon: Inside the Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/25

In this episode of the Retailgentic Podcast, Scot talks with Stu Solomon, CEO of HUMAN Security, the company analyzing 20+ trillion digital interactions every week to detect bots, fraud, and now agentic AI behavior. Stu breaks down:Why bots now exceed human trafficThe 1300% growth in agentic activityHow HUMAN identifies good vs. bad botsThe rise of agentic logins, navigation, and even checkoutsWhy spoofing of ChatGPT and Perplexity traffic is explodingWhat retailers need to know about

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54:54

Salesforce’s Nitin Mangtani on Agentic Commerce, ACP,...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/20

In this episode of Retailgentic, Scot sits down with one of the most influential product leaders in commerce technology: Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud. Their relationship goes back almost two decades, intersecting at Google, during the rise of online shopping, and now again at the dawn of agentic commerce. Nitin shares his journey from supply chain analytics at i2 Technologies, to building Google’s earliest commerce products, to founding and scaling

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41:32

Inside PayOS with Jonathan McGowan: How Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/11

In this episode of Retailgentic, host Scot Wingo sits down with Johnathan McGowan, co-founder & CEO of PayOS, to discuss how AI agents will handle payments safely and compliantly.From Visa and Mastercard partnerships to the first live Agentic token transaction, Johnathan explains how “day-one-ready” infrastructure will power the future of Agentic Commerce.Timestamps:01:56 — Meet Johnathan McGowan, co-founder of PayOS04:00 — From Visa to PayOS: the founding story06:40 — What Agentic

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30:48

OpenAI Chief Economist Ronnie Chatterji: "How People...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/06

OpenAI’s Chief Economist Ronnie Chatterji joins Scot Wingo on the Retailgentic Podcast to unpack OpenAI's recent National Bureau of Economic Research working paper "How People Use ChatGPT".From asking vs. doing to AI-powered shopping behavior, this deep dive reveals how generative AI is transforming the economy and how soon “agentic” commerce will redefine online retail.This episode is more than a window into OpenAI, it’s a look at the data shaping how humans and agents will interact, shop,

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53:52

Caila Schwartz on Salesforce’s Holiday Forecast:...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/30

In this episode of Retailgentic, Salesforce’s Director of Strategy and Consumer Insights Caila Schwartz joins Scot Wingo to break down Salesforce’s 2024 Holiday Forecast, and how AI agents like ChatGPT, Perplexity, and Gemini are transforming the path to purchase.They cover:How 21% of global holiday spend will be influenced by AIWhy discovery (not discounts) is this year’s themeWhy Baby Boomers are finally using ChatGPT for shoppingHow Gen Z is bringing the mall back with AI in handThe

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48:30

Manil Uppal on Solving Agentic Checkout: How CartAI...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/23

In this episode of Retailgentic, Scot Wingo talks with Manil Uppal, Founder & CEO of CartAI, about building the “execution layer” of agentic commerce, where AI agents don’t just recommend products, they buy them. From his early startups acquired by H-E-B and UPS to his vision for CartAI, Manil shares how his team is solving the hardest problem in agentic shopping: completing checkout seamlessly across any retailer.Key Timestamps00:02:00 – Manil’s background: from delivery startups to AI

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61:52

Turning the Tables: Kiri Masters Interviews Scot...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/14

In this special Retailgentic episode, guest host Kiri Masters turns the tables on our regular host, Scot Wingo (CEO, ReFiBuy). They unpack the next big retail revolution, Agentic Commerce, and what it means for shoppers, retailers, and brands as AI shopping agents like ChatGPT and Perplexity redefine discovery, loyalty, and checkout.Scot shares the lessons behind ChannelAdvisor, Spiffy, and now ReFiBuy, plus why messy product catalogs, ad overload, and loyalty programs will determine who

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49:44

Jason Nyus: President & GM at Shopware on Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/30

In this episode of the Retailgentic Podcast, Scot Wingo sits down with Jason Nyus, General Manager of North America at Shopware, a leading open-source e-commerce platform. Jason brings over 25 years of experience (20+ at Digital River) to unpack where e-commerce is heading, why Shopware is betting big on agentic commerce, and how the Agentic Commerce Alliance could shape the industry’s future.Timestamps:02:00 – Jason’s 25-year journey in e-commerce, from Digital River to Shopware06:00 – The

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49:51

Jordi Montes: Founder+CEO Simple Checkout, From...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/30

On this special Retailgentic episode, we sit down with Jordi Montes, CEO & co-founder of SimpleCheckout.ai, who officially launched today. Jordi shares his journey from Bitcoin’s Lightning Network to building a unified checkout and payment framework for AI agents. We dive into why agentic payments matter, what SimpleCheckout solves, and how it could reshape the future of online retail.Timestamps:00:01:55 – Jordi’s background: from TravelPerk to Lightning Network00:05:30 – The “sci-fi

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49:23

Melissa Minkow on Agentic Commerce, Loyalty, Consumer...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/25

In this episode of the Retailgentic Podcast, Scot Wingo sits down with Melissa Minkow, Global Director of Retail Strategies & Insights at CI&T. Melissa shares her perspective on consumer behavior, why ingrained shopping habits stick, and how agentic commerce will shape the future of retail.We cover:- Why consumer habits are so hard to change, even in grocery shopping- Exclusive sneak peek: fresh survey data showing 75% of consumers now use AI in their path to purchase- How agentic

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62:19

From Columbia to Custom AI, an Agentic Commerce Deep...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/18

Dr. Amine Allouah completed his PhD at Columbia Business School, specializing in algorithmic game theory and optimization in multi-agent systems. After leading applied science work at Meta across ads, notifications, and marketplace teams, he co-founded My Custom AI to help enterprises deploy tailored AI solutions. His work bridges deep theory with practical applications, shaping how businesses think about LLMs, agents, and the economics of AI.This week on Retailgentic, we’re joined by Dr

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58:09

The Predictive Enterprise and the Future of Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/11

In this episode of Retailgentic, Deloitte’s Chief Futurist Kasey Lobaugh joins us to explore the future of agentic commerce. Kasey has spent nearly three decades advising global retailers, brands, and manufacturers. He launched Deloitte Digital, now a multibillion-dollar business, and today leads Deloitte’s Future of the Consumer Industry platform. Known for coining the “great bifurcation” of consumers, Kasey helps executives anticipate disruptive forces and chart strategy amid seismic

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52:58

Agentic Commerce, AI Shopping, and the End of the...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/04

What happens when the marketing funnel collapses and AI takes over discovery? Scot Wingo talks with Andrea Leigh, Amazon veteran and CEO of Allume Group, about the latest Allume Insider Report (AIR).We cover:• How ~60% of shoppers now use AI for product research• “Value” as price and purpose (Gen Z, resale, circular)• Social commerce’s rise and the blur between entertainment & shopping• Why D2C sites are crucial for AI readability• The shaky future of retail media networks and SEOAndrea

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31:49

AI Shopping Agents & the Future of Commerce | Alex...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/08/26

What happens when more than half of online shopping traffic comes from AI agents, not humans?In this episode of the Retailgentic Podcast, Scot Wingo sits down with Alex Rampell, General Partner at Andreessen Horowitz, to unpack the seismic shift happening at the intersection of AI, commerce, and payments.We cover:Is Google really screwed? (and why AI threatens its business model)The future of agentic commerce & attribution warsLessons from TrialPay, Affirm, and affiliate marketingHow

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62:28

The Psychology of AI in Commerce: Agentic Shopping...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/08/21

What happens when consumers start trusting AI agents more than friends for shopping advice? On this episode of Retailgentic, we welcome Professor Luca Cian from the University of Virginia’s Darden School of Business.Luca brings a unique perspective as a psychologist turned marketing scholar whose research spans visual persuasion, AI adoption, and consumer trust. We dive deep into how shoppers perceive AI in utilitarian vs. hedonic purchases, why trust in AI depends on “augmented

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Retailgentic | Consumer Behavior & Retail Trend

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Retailgentic | Consumer Behavior & Retail Trend

Scot Wingo | Retail Trends Analyst