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PODCAST

Retailgentic | Consumer Behavior & Retail Trend

Scot Wingo | Retail Trends Analyst

Retailgentic explores consumer behavior and retail trends to help brands and retailers innovate. Join Scot Wingo for expert insights, actionable news, and ecommerce innovation strategies to navigate the future of retail and agentic commerce.

technology

All Episodes

41:32

Inside PayOS with Jonathan McGowan: How Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/11

In this episode of Retailgentic, host Scot Wingo sits down with Johnathan McGowan, co-founder & CEO of PayOS, to discuss how AI agents will handle payments safely and compliantly.From Visa and Mastercard partnerships to the first live Agentic token transaction, Johnathan explains how “day-one-ready” infrastructure will power the future of Agentic Commerce.Timestamps:01:56 — Meet Johnathan McGowan, co-founder of PayOS04:00 — From Visa to PayOS: the founding story06:40 — What Agentic

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30:48

OpenAI Chief Economist Ronnie Chatterji: "How People...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/06

OpenAI’s Chief Economist Ronnie Chatterji joins Scot Wingo on the Retailgentic Podcast to unpack OpenAI's recent National Bureau of Economic Research working paper "How People Use ChatGPT".From asking vs. doing to AI-powered shopping behavior, this deep dive reveals how generative AI is transforming the economy and how soon “agentic” commerce will redefine online retail.This episode is more than a window into OpenAI, it’s a look at the data shaping how humans and agents will interact, shop,

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53:52

Caila Schwartz on Salesforce’s Holiday Forecast:...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/30

In this episode of Retailgentic, Salesforce’s Director of Strategy and Consumer Insights Caila Schwartz joins Scot Wingo to break down Salesforce’s 2024 Holiday Forecast, and how AI agents like ChatGPT, Perplexity, and Gemini are transforming the path to purchase.They cover:How 21% of global holiday spend will be influenced by AIWhy discovery (not discounts) is this year’s themeWhy Baby Boomers are finally using ChatGPT for shoppingHow Gen Z is bringing the mall back with AI in handThe

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48:30

Manil Uppal on Solving Agentic Checkout: How CartAI...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/23

In this episode of Retailgentic, Scot Wingo talks with Manil Uppal, Founder & CEO of CartAI, about building the “execution layer” of agentic commerce, where AI agents don’t just recommend products, they buy them. From his early startups acquired by H-E-B and UPS to his vision for CartAI, Manil shares how his team is solving the hardest problem in agentic shopping: completing checkout seamlessly across any retailer.Key Timestamps00:02:00 – Manil’s background: from delivery startups to AI

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61:52

Turning the Tables: Kiri Masters Interviews Scot...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/10/14

In this special Retailgentic episode, guest host Kiri Masters turns the tables on our regular host, Scot Wingo (CEO, ReFiBuy). They unpack the next big retail revolution, Agentic Commerce, and what it means for shoppers, retailers, and brands as AI shopping agents like ChatGPT and Perplexity redefine discovery, loyalty, and checkout.Scot shares the lessons behind ChannelAdvisor, Spiffy, and now ReFiBuy, plus why messy product catalogs, ad overload, and loyalty programs will determine who

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49:44

Jason Nyus: President & GM at Shopware on Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/30

In this episode of the Retailgentic Podcast, Scot Wingo sits down with Jason Nyus, General Manager of North America at Shopware, a leading open-source e-commerce platform. Jason brings over 25 years of experience (20+ at Digital River) to unpack where e-commerce is heading, why Shopware is betting big on agentic commerce, and how the Agentic Commerce Alliance could shape the industry’s future.Timestamps:02:00 – Jason’s 25-year journey in e-commerce, from Digital River to Shopware06:00 – The

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49:51

Jordi Montes: Founder+CEO Simple Checkout, From...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/30

On this special Retailgentic episode, we sit down with Jordi Montes, CEO & co-founder of SimpleCheckout.ai, who officially launched today. Jordi shares his journey from Bitcoin’s Lightning Network to building a unified checkout and payment framework for AI agents. We dive into why agentic payments matter, what SimpleCheckout solves, and how it could reshape the future of online retail.Timestamps:00:01:55 – Jordi’s background: from TravelPerk to Lightning Network00:05:30 – The “sci-fi

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49:23

Melissa Minkow on Agentic Commerce, Loyalty, Consumer...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/25

In this episode of the Retailgentic Podcast, Scot Wingo sits down with Melissa Minkow, Global Director of Retail Strategies & Insights at CI&T. Melissa shares her perspective on consumer behavior, why ingrained shopping habits stick, and how agentic commerce will shape the future of retail.We cover:- Why consumer habits are so hard to change, even in grocery shopping- Exclusive sneak peek: fresh survey data showing 75% of consumers now use AI in their path to purchase- How agentic

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62:19

From Columbia to Custom AI, an Agentic Commerce Deep...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/18

Dr. Amine Allouah completed his PhD at Columbia Business School, specializing in algorithmic game theory and optimization in multi-agent systems. After leading applied science work at Meta across ads, notifications, and marketplace teams, he co-founded My Custom AI to help enterprises deploy tailored AI solutions. His work bridges deep theory with practical applications, shaping how businesses think about LLMs, agents, and the economics of AI.This week on Retailgentic, we’re joined by Dr

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58:09

The Predictive Enterprise and the Future of Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/11

In this episode of Retailgentic, Deloitte’s Chief Futurist Kasey Lobaugh joins us to explore the future of agentic commerce. Kasey has spent nearly three decades advising global retailers, brands, and manufacturers. He launched Deloitte Digital, now a multibillion-dollar business, and today leads Deloitte’s Future of the Consumer Industry platform. Known for coining the “great bifurcation” of consumers, Kasey helps executives anticipate disruptive forces and chart strategy amid seismic

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52:58

Agentic Commerce, AI Shopping, and the End of the...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/09/04

What happens when the marketing funnel collapses and AI takes over discovery? Scot Wingo talks with Andrea Leigh, Amazon veteran and CEO of Allume Group, about the latest Allume Insider Report (AIR).We cover:• How ~60% of shoppers now use AI for product research• “Value” as price and purpose (Gen Z, resale, circular)• Social commerce’s rise and the blur between entertainment & shopping• Why D2C sites are crucial for AI readability• The shaky future of retail media networks and SEOAndrea

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31:49

AI Shopping Agents & the Future of Commerce | Alex...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/08/26

What happens when more than half of online shopping traffic comes from AI agents, not humans?In this episode of the Retailgentic Podcast, Scot Wingo sits down with Alex Rampell, General Partner at Andreessen Horowitz, to unpack the seismic shift happening at the intersection of AI, commerce, and payments.We cover:Is Google really screwed? (and why AI threatens its business model)The future of agentic commerce & attribution warsLessons from TrialPay, Affirm, and affiliate marketingHow

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62:28

The Psychology of AI in Commerce: Agentic Shopping...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/08/21

What happens when consumers start trusting AI agents more than friends for shopping advice? On this episode of Retailgentic, we welcome Professor Luca Cian from the University of Virginia’s Darden School of Business.Luca brings a unique perspective as a psychologist turned marketing scholar whose research spans visual persuasion, AI adoption, and consumer trust. We dive deep into how shoppers perceive AI in utilitarian vs. hedonic purchases, why trust in AI depends on “augmented

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49:59

Retail Media’s Future, Agentic Shopping, and the AI...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/08/07

Kiri Masters, founder of Bobsled Marketing and Retail Media Breakfast Club, joins the Retail Gentech Podcast to unpack the future of retail media. We cover the economic drivers of onsite and offsite ads, why loyalty programs could be a hidden moat in the age of AI, and how agentic shopping may challenge even the biggest players.Timestamps:00:00 – Intro & Welcome01:30 – Kiri’s path from banking to launching Bobsled Marketing06:40 – Selling the agency and life after acquisition11:05 – The

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47:24

AI-Native Brands, Agentic Commerce, and the Future of...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/07/31

In this episode of the Retailgentic podcast, we sit down with Karl Haller, Partner at IBM Consulting and leader of their Consumer Industry Center of Competency. Karl brings deep insight into the retail, CPG, and fashion sectors, sharing how AI is reshaping enterprise operations, from store-level automation to the rise of agentic shopping and AI-native brands.We explore:How IBM uses AI internally to save billionsThe future of AI-native startups with 5x leaner orgsWhat retailers need to know

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36:14

Amazon's Secret Plan to Beat Walmart with AI Vans &...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/07/29

Amazon is quietly building the future of grocery and retail logistics and former Amazon exec Brittain Ladd is here to break it all down.In this exclusive conversation, Brittain reveals never-before-shared insights into Amazon's local vending machines (LVMs), robot-powered Rivian vans, and the AI-driven strategy to dethrone Walmart in grocery. He also discusses Amazon's ambitions in third-party logistics and why they might one day buy the USPS.Whether you're into e-commerce, logistics, or

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42:25

Comet in Action: The Future of AI Shopping Agents |...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/07/24

Missed the Retailgenic livestream? We’ve got you covered. In this special replay, Scott Wingo walks you through the rise of agentic browsers, gives a full demo of Perplexity’s new browser Comet, and explores how tools like Comet are transforming shopping as we know it. From multi-tab research to automatic cart additions and product comparisons, this is your front-row seat to the next generation of AI-driven commerce.Highlights include:What makes agentic browsing different from traditional

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34:53

Generous: The AI Gifting Assistant Changing How We...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/07/17

Kyle Montgomery, founder of Generous, joins Retailgenic to talk about building an AI-powered gifting agent that actually feels human. From his background in e-commerce to the "20 nieces and nephews" moment that sparked his startup journey, Kyle unpacks what it takes to build an agentic marketplace and why gifting is the perfect place to start.Sign up for the waitlist: https://meetgenerous.comFollow Kyle: https://www.linkedin.com/in/kyleamontgomery/⏱️ Key Timestamps:Timestamps:00:00 – Hands

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42:55

AI Agents That Shop for You? Nekuda Is Building the...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/07/10

Can your AI assistant really shop for you? What happens when the “Buy Now” button isn’t clicked by a person? In this episode, Nekuda CEO Ayal Karmi explains how his company is rethinking payments for a world where autonomous agents act on our behalf.We talk about:• The lightbulb moment from a failed pizza-ordering agent• Why authorization (not just authentication) is the future• Real-world agent examples: fashion stylists, car modders• Competing (and not competing) with Stripe & PayPal•

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49:23

Agentic Shopping, Retail Data, & AI's Future | Ananda...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/06/26

In this episode of Retailgenic, Scot Wingo welcomes Ananda Chakravarty, VP of Research at IDC’s Retail Insights Group. Ananda shares his decades of retail and technology experience spanning Monster, Staples, Oracle, Diebold Nixdorf, and Forrester to help break down:The real definition of Agentic AIHow retailers must prepare their data and sites for AI agentsWhy product discovery is ripe for AI-driven transformationThe massive implications for pricing, loyalty, personalization, and retail

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