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PODCAST

Hotel Tech Insider

HotelTechReport

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

technology management

All Episodes

25:33

b'mine hotels CEO on Optimizing Hotel HR with Technology

Hotel Tech Insider ·

2024/07/08

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Matthias Beinlich, the CEO of b'mine hotels, a German-based hotel group. Matthias shared insights into the innovative use of technology within his hotel group, focusing on AI applications, business intelligence, and operational efficiency.Matthias discussed the unique feature of car lift integration in two of their hotels, providing a seamless experience for guests arriving by car. The hotels cater primarily to

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23:45

Strawberry's Head of Hotel Systems on Switching and...

Hotel Tech Insider ·

2024/07/02

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Sven Ephithite, the head of hotel systems at Strawberry, one of the largest hotel companies in Scandinavia. With over 240 hotels and nearly 17,000 employees, Sven shared his expertise on hotel technology and the ongoing systems migrations within his organization.Sven discussed the challenges of integrating various systems within the hotel industry, emphasizing the importance of seamless integration to meet the

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31:47

Raus Co-Founder on the Future of Tech Enabled Glamping

Hotel Tech Insider ·

2024/06/25

In this episode of Hotel Tech Insider, I had the pleasure of speaking with Julian Trautwein, the co-founder of Berlin-based Raus, a platform offering cabins for nature-based stays. Julian shared his journey from working at Airbnb to founding Raus in 2020, amidst the challenges of the pandemic.Julian's vision for Raus was to provide guests with a seamless and beautiful access to remote locations and nature without sacrificing comforts and amenities. Despite initial skepticism from industry

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32:52

Accor CTO's Hotel Tech Masterclass: Cyber Security,...

Hotel Tech Insider ·

2024/06/18

In this episode of Hotel Tech Insider, we dive deep into the future of hotels and the technology driving them forward. Our guest, Floor Bleeker, the CTO of Accor, one of the largest hotel companies globally, shares insights into how technology is revolutionizing every aspect of Accor, from cybersecurity to sustainability and guest technology. Accor, with over 5,600 properties and 300,000 employees worldwide, is at the forefront of digital transformation in the hospitality industry. Floor discusses

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33:16

Place Value Hotels' Founder on Building a Data Driven...

Hotel Tech Insider ·

2024/06/11

Martin Kemmer, the Managing Director of PlaceValue Hotels, showcases a unique approach to leveraging technology in the hospitality industry in a recent conversation on Hotel Tech Insider. With a background in IT and a passion for data-driven decision-making, Martin's journey from the IT sector to the hotel industry is both intriguing and insightful. His emphasis on utilizing smart data rather than just big data sets him apart in the industry. Through his innovative use of technology, such as smart

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45:50

Radisson's Director of Operations on The Science of...

Hotel Tech Insider ·

2024/06/03

We discuss the future of hotels and technology with Patrick Apostolo, the Director of Corporate Operations and Business Transformation for EMEA at Radisson Hotels. Patrick shares his journey in the hospitality industry, highlighting the importance of digital transformation in driving profitability. We explore the process of evaluating and implementing new vendors, emphasizing the need for continuous improvement and collaboration. Our conversation touches on the tech stack at Radisson, focusing on

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32:17

Margaritaville's Chief Data Officer on the Tech...

Hotel Tech Insider ·

2024/05/28

In this episode of Hotel Tech Insider, we dive into the world of hospitality technology with Claudia Infante, the Chief Data Officer at Margaritaville. Claudia shares her 27-year journey in the industry, starting from a technology company to her current role at Margaritaville.We explore Margaritaville's tech stack, which includes a mix of startups and legacy solutions, showcasing their innovative approach to technology. Claudia sheds light on their unique loyalty program, focusing on surprise and

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25:41

Brittain Resorts CMO on Omnichannel Guest Acquisition

Hotel Tech Insider ·

2024/05/21

In this episode of Hotel Tech Insider, we had the pleasure of interviewing Patrick Norton, the CMO at Britain Hotels and Resorts. Patrick shared his extensive experience in overhauling the tech stack at Britain, including transitioning to a new PMS at 20 resorts. He emphasized the importance of automation with human oversight in their approach to growth. Patrick highlighted the significance of data-driven marketing and personalization to enhance the guest experience and boost revenue.Patrick

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40:02

The Zetter Group's Managing Director on Getting Big...

Hotel Tech Insider ·

2024/05/13

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Liutauras Vaitkevicius, the Managing Director of The Zetter Group, a collection of three boutique hotels in London. Liutauras shared his extensive experience in the hotel industry, highlighting his background in operations, revenue management, and his passion for technology. The conversation delved into the evolution of Property Management Systems (PMS) in the hospitality industry, with Liutauras emphasizing the shrinking

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28:04

Scandic Hotels' Chief Commercial Officer on The Art...

Hotel Tech Insider ·

2024/05/07

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Therese Cedercreutz, the Chief Commercial Officer at Scandic Hotels. Tess oversees revenue, marketing, distribution, guest experience, CRM, loyalty programs, design, and more for Scandic, which operates 270 hotels throughout Europe and employs about 18,000 team members. Therese shared insights into Scandic's massive project of implementing a new cloud-based PMS at each of their hotels. She highlighted the importance of

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28:31

Penta Hotels' Chief of Intelligence on Eliminating...

Hotel Tech Insider ·

2024/04/30

In this episode of Hotel Tech Insider, we dive into the world of hotel technology with Victoria Fisher, the Chief of Intelligence at Penta Hotels. Victoria shares her extensive experience in revenue management and discusses the digital transformation journey at Penta Hotels.Victoria's background in economics and revenue management has shaped her career, starting from her studies to her various roles in revenue leadership positions across Europe. She emphasizes the importance of automation and

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32:38

HR Group's VP of Digital Strategy on Continuous Data...

Hotel Tech Insider ·

2024/04/22

In this episode of Hotel Tech Insider, we have the pleasure of speaking with Adrian Schmidt, a digital innovation leader at HR Group, a prominent Berlin-based hotel company with a diverse portfolio of 150 branded and independent hotels. Adrian shares insights from his extensive experience in telecom, media, and hospitality, focusing on enhancing guest experiences through digitization. Adrian discusses the software buying process at HR Group, emphasizing the importance of open APIs in selecting

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29:36

mk | Hotels Co-founder on Low Code & No Code Innovation

Hotel Tech Insider ·

2024/04/16

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Arno Sonderfeld, the managing director of MK Hotels, a family-owned hotel chain with a focus on leveraging technology to enhance guest experiences and streamline operations. Arno shared insights into his background in hospitality, his journey from barkeeper to hotelier, and the evolution of MK Hotels from a single property to a collection of 13 hotels across Europe.Arno discussed the importance of technology in the

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29:56

Orea Hotels & Resorts CEO on Robotics in Hospitality

Hotel Tech Insider ·

2024/04/08

In this episode of Hotel Tech Insider, we had the pleasure of sitting down with Gorjan Lazarov, the CEO of Orea Hotels and Resorts, to dive into the topic of digital transformation within the hospitality sector. We shared our journey through both the hospitality and telecommunications fields, emphasizing how pivotal customer experience and innovation are to our industry. We discussed the technological advancements we've embraced at Orea, such as online check-in, tracking employee satisfaction, and

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34:10

Sage Hospitality's CTO on Infusing AI Into the Hotel...

Hotel Tech Insider ·

2024/04/01

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Matt Schwartz, the Chief Technology Officer at Sage Hospitality. Matt shared his extensive background in tech, starting from his economics major in college to his experience in various startup companies and retail giants like Staples and PetSmart. His journey into the hospitality industry began in 2010 when he worked for a ski resort company, eventually leading him to Sage Hospitality in 2015.As the first CTO in Sage's

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49:37

Starhotels Chief Commercial Officer on Bottom Up Tech...

Hotel Tech Insider ·

2024/03/25

In this episode of Hotel Tech Insider, we have the pleasure of speaking with Antonio Ducceschi, the Chief Commercial Officer of Star Hotels. Antonio shares his impressive career journey, starting from being one of Italy's youngest hotel General Managers to his current role at Star Hotels.Antonio discusses the importance of having a clear vision for technology implementation to support growth, highlighting the shift from reactive to proactive technology adoption. He emphasizes the significance of

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37:55

HRI's SVP of Revenue Management on Shifting Market...

Hotel Tech Insider ·

2024/03/18

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Lior Seckler, the Senior Vice President of Revenue Management at HRI. Lior shared his extensive experience in the hotel industry, starting from his background in restaurant technology to his journey through revenue management at Hilton before landing at HRI in 2010.Lior oversees a team of revenue managers working with both branded and independent hotels. He emphasized the importance of leveraging technology to drive

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34:35

TheNew Group CEO on Hyper Individualized Guest...

Hotel Tech Insider ·

2024/03/09

Konstantin Irnsperger shares a treasure trove of insights and innovative strategies for hoteliers aspiring to modernize and enhance their operations. At the heart of his approach is a robust emphasis on technology integration, where systems like an API-first property management system and modern guest application play pivotal roles in transforming hotel operations and digitizing guest experiences. He deftly balances this technological embrace with a commitment to human interaction, eschewing AI

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47:08

Falkensteiner Hotels Director of Technology on Guest...

Hotel Tech Insider ·

2024/03/03

This interview with Paolo Gagliardi offers valuable insights and innovative strategies for hoteliers looking to enhance their operations through technology. Here are some key takeaways:Digital Transformation Focus: Gagliardi emphasizes the importance of embracing digital transformation in the hospitality industry. He advocates moving from traditional, on-premise systems to cloud-based solutions, highlighting the potential for improved efficiency and data management. API-First Approach: The use

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40:53

Former Sabre Strategy Chief: Hotel Tech in Emerging...

Hotel Tech Insider ·

2019/06/21

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