x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Retail Disrupted

Disrupt or be disrupted – that"s the choice facing retailers today. Hosted by leading retail analyst Natalie Berg, the Retail Disrupted™ podcast unpacks the latest trends transforming the global retail landscape. Join us for lively discussions with the industry"s brightest minds – retail CEOs, business leaders, disruptive brands, analysts and tech experts. Every week, we explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future, and what retailers need

business business news

All Episodes

27:08

Decarbonising Deliveries

Retail Disrupted ·

2024/12/03

Murvah Iqbal, co-CEO and co-founder of HIVED, is on a mission to revolutionise the delivery industry. Founded in 2021, the all-electric delivery start-up has already distributed millions of parcels across London for major brands including ASOS, Uniqlo, Nespresso and Zara, and is backed by investors like Maersk Growth, Pale Blue Dot and Planet A Ventures. In this episode, Murvah shares her entrepreneurial journey, which began when she took over marketing and branding for her uncles’ fast-food chain

en

44:55

Marketplaces are the New E-Commerce

Retail Disrupted ·

2024/11/26

Marc Vicente, Group Digital Director at Kingfisher, joins Natalie for a comprehensive discussion around e-commerce, AI, marketplaces, retail media, and more. They explore: Why omnichannel retailers are now embracing the marketplace model The role of physical stores in e-commerce Innovative partnerships: Deliveroo and the importance of speed The significance of Black Friday for Kingfisher and why it starts earlier every year Retail media: monetizing the marketplace and understanding the 3 stages of

en

19:27

Why Did Amazon Fresh Fail in Germany?

Retail Disrupted ·

2024/11/21

Boris Planer, Founder and Managing Director of Future Consulting, joins Natalie to discuss the news that Amazon is terminating its online grocery service in Germany. They discuss: What went wrong for Amazon Fresh in Germany, what does this tell us about Amazon's global grocery strategy, and where next? (It’s all about the partnerships.) Inherent challenges of grocery retailing in Germany. Did you know that 98% of German consumers live within 10 minutes of a discounter?! The Amazon Effect - how

en

26:06

Digital Transformation Lessons with Primark and Ann...

Retail Disrupted ·

2024/11/18

Paul Edney, Technology Director Channels at Primark, and Jeanette Copeland, Technology Director at Ann Summers, join Natalie to discuss lessons from their digital transformation projects. They explore: The rationale behind Primark’s click & collect roll-out and how it’s enabling the retailer to engage with new customers. How Ann Summers completed a 12-month transformation project in just four months. 2025 strategic priorities for both businesses. Working backwards from the customer, testing and

en

22:51

Amazon Haul, What Makes Vinted Special, Advent...

Retail Disrupted ·

2024/11/14

Natalie discusses the launch of Amazon Haul, the retailer’s new Temu-like storefront where most items are under $10 and delivery takes up to two weeks. She also unpacks the reasons behind Vinted’s success – what consumer needs is it tapping into and what are the implications for the wider retail sector? And, finally, Natalie shares her thoughts on the explosion of advent calendars. What is driving the trend and what can retailers learn from it? [4:20] Is Amazon terminating its online grocery service

en

21:20

Perfecting the Price: Tips for a Successful Black Friday

Retail Disrupted ·

2024/11/04

The Black Friday deals started as early as Halloween here in the UK (yes, really – see Boots, John Lewis, Currys) and mainland Europe isn’t far behind. On today's episode, Natalie speaks to Sander Roose, CEO and Founder of Omnia Retail, the Amsterdam-based company behind Europe’s first dynamic pricing software. Sander and Natalie explore Black Friday 2024 trends in great depth as well as the Ticketmaster/Oasis disaster and why it’s important to distinguish between dynamic and surge pricing, and

en

30:53

From Cinnabon to Carvel: How GoTo Foods is Driving...

Retail Disrupted ·

2024/10/28

Dave Mikita is the President of International and Retail Channels at GoTo Foods (formerly Focus Brands). He joins Natalie on the podcast to discuss how GoTo Foods has grown to become the world’s #2 food & beverage licensor and what the company has in store for the future. They explore: Beyond buying power, what are the benefits for franchise partners? Dave discusses how GoTo Foods provides support on consumer insights, site selection, supply chain, new product development, menu innovation and more

en

24:10

Gen AI Chatbots, Empowering Staff and Sustainability

Retail Disrupted ·

2024/10/17

Live from Barcelona, Green Retail World’s Editor Ben Sillitoe joins Natalie on the podcast to share what they learned at Manhattan Exchange this week. They explore how generative AI chatbots are going to revolutionize customer service, why the days of frontline staff being told to “sell, not think” are over and what sustainability looks like for retailers in 2025. If you missed the episode with Manhattan Associates’ Pieter Van den Broecke, you can catch up here. Links: Manhattan Associates Green

en

21:04

Embrace Technology With Heart and Mind

Retail Disrupted ·

2024/10/14

Live from Barcelona, Pieter Van den Broecke, EMEA Leader, Supply Chain Commerce Strategies at Manhattan Associates joins Natalie to discuss: Europe's retail CIOs - what's keeping them up at night? Generative AI – what are the opportunities and challenges? Customer experience - how to service your customers in real-time and learning to trust AI to be the first port of call. Why giving shoppers greater control post-purchase is a win for retailers, customers and the planet. Unified commerce – what

en

32:43

Faire Game: How Indies Can Level the Playing Field

Retail Disrupted ·

2024/10/01

Faire is the largest global b2b marketplace for independent retailers. In this episode, Faire’s UK General Manager Charlotte Broadbent joins Natalie to discuss: How Faire is disrupting the wholesale sector and benefits for SMEs Opportunities and challenges facing independent retailers today How indies can up their game with AI Values-based shopping and why ‘Not on Amazon’ is Faire’s most popular filter Black Friday - should indies take part or is it a race to the bottom? Women in tech – breaking

en

45:51

Malls, Makeup and Meme Stocks with Gary Kusin

Retail Disrupted ·

2024/09/23

Gary Kusin, co-founder of GameStop and Laura Mercier Cosmetics, joins Natalie on the podcast to discuss: GameStop’s origins: what inspired Gary and James McCurry to launch the world’s first video game store in the early 80s? Successes and missed opportunities: what would Gary have done differently? The pivot to makeup: Gary discusses how a conversation with former Macy’s Chairman Terry Lundgren sparked the idea for Laura Mercier. Continuous improvement versus continuous change. Customer

en

43:01

Amazon Must Disrupt Itself

Retail Disrupted ·

2024/07/25

From the rise of Temu and Shein to immersive digital commerce - and not to mention the resurgence of good old-fashioned bricks & mortar retail - Amazon certainly isn’t short of competitive threats. Miya Knights and Natalie Berg, co-authors of Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce, reconnect on Amazon’s 30th anniversary to explore what comes next for the online retailing giant and whether it has what it takes to stay relevant in the future. They

en

48:08

Disrupt or Be Disrupted: Natalie Berg on the Future...

Retail Disrupted ·

2024/07/22

This week, Natalie is answering the questions rather than asking them! She speaks to Rishad Tobaccowala who is the former Global Strategy and Growth Officer at Publicis Groupe and host of the What Next? podcast. They explore: Natalie’s move to the UK nearly two decades ago. How the need for flexibility led her to set up her own business as an independent retail analyst. The rise of the digital store. How online shopping will evolve in the future. What it takes to succeed in the current retail

en

45:09

Leaders Leap: Transforming Your Company at the Speed...

Retail Disrupted ·

2024/07/15

Steve Dennis is a strategic advisor, keynote speaker, podcast host, and bestselling author of Remarkable Retail. He joins Natalie to discuss the findings of his new book, LEADERS LEAP: Transforming Your Company at the Speed of Disruption. They explore: The cost of misunderstanding risk – why playing it safe is the riskiest strategy of all. Why a complete metamorphosis of the leadership mindset is essential to thrive in the face of accelerating change. Why some brands get stuck in the “unremarkable

en

35:57

Pop-Up Retail and Keeping Dept Stores Relevant

Retail Disrupted ·

2024/06/28

David Blakeney, former Store Development Director at House of Fraser and Sook, joins Natalie to discuss: - Why physical retail is on the cusp of a new dawn. - Repurposing physical space in a digital era. - Innovation in department stores - are retailers doing enough? - Pop-up retail – which verticals are best suited (you’ll be surprised) and lessons from Sook. - David’s newest venture: Phygital Retail. David’s bio: David is a highly experienced operator within the retail sector with +

en

08:32

Ikea Roblox, Walmart Drones & AI Update, Pretty...

Retail Disrupted ·

2024/06/13

The interview from this episode originally aired on The Globalist from Monocle Radio. Natalie discusses the latest global retail stories with Georgina Godwin: Ikea’s Roblox venture: the launch of a virtual store and how Ikea has become the first brand to offer paid work on the gaming platform. Walmart’s tech update: innovation in delivery – drones and in-home delivery – and the beta launch of a generative AI-powered shopping assistant. Pretty Little Thing becomes the latest UK retailer to start

en

43:24

Perpetual Innovation with ex-Pandora and The Body...

Retail Disrupted ·

2024/06/05

Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the grocer’s turnaround in 2005 which saw a decade of growth after years in decline. He is the former Managing Director of L’Oréal UK and, as Innovation Director for Coca-Cola Europe, he

en

30:51

The Retail Leader’s Roadmap with Brian Librach

Retail Disrupted ·

2024/05/24

Brian Librach, former VP of Stores at Urban Outfitters, Pacific Sunwear and Old Navy, joins Natalie to discuss his new book: The Retail Leader’s Roadmap. They explore: Why retail leaders get stuck and how to rewrite your career outcome. The evolution of bricks & mortar retail – what is the future of stores and how should we be measuring success? Which brands does Brian admire and what are they getting right? How can retailers ensure their staff are motivated and engaged? Cultural shifts: digital

en

41:58

The Real Reason Blockbuster Failed

Retail Disrupted ·

2024/05/14

James Keyes, Former 7-Eleven and Blockbuster CEO and author of EDUCATION IS FREEDOM: The Future Is in Your Hands, joins Natalie on the podcast to discuss: Change equals opportunity – lessons from Jim’s career and how to avoid being disrupted during periods of turbulence. Dispelling the myths behind Blockbuster’s demise – why fear, not Netflix, killed Blockbuster. Why Jim believes we might see a revival of the Blockbuster brand. Diversification – with Netflix opening restaurants, TikTok opening

en

40:48

It’s a Density Game, with Deliveroo’s Paul Wilkinson

Retail Disrupted ·

2024/04/30

Paul Wilkinson, Product Director at Deliveroo and former Tesco and Amazon exec, joins Natalie to discuss: • Quick commerce: what went wrong and how will it evolve? • Why Deliveroo won’t chase 15-minute delivery. • Learnings from the restaurant sector. • Why retail partners are more open to collaboration in 2024. • Deliveroo’s move into non-food: “bringing the whole high street to the customer”. • Voice commerce: why hasn’t it taken off and is there a place for it in the future? •

en

96 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...