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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

00:36:39

Let's Talk Club Management Ep 107 - H-2B Visas,...

Let"s Talk Club Management ·

2023/12/14

On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas, the latest from Dept. of Labor regarding overtime rules, and more. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how these updates will impact your club. As mentioned, you can read more about legislative and regulatory updates in the Legislative Blog:

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01:00:09

Let's Talk Club Management Ep 106 - Meet the 2023...

Let"s Talk Club Management ·

2023/12/06

On this episode, we are thrilled to be talking to the 2023 Club Executive of the Year, Boris Gradina, MCM, CCE. In November, Club Management magazine named Boris Gradina the 2023 Club Executive of the Year. A 17-year member of CMAA, Boris currently serves as the General Manager/Chief Executive Officer of Maryland Golf and Country Clubs (MGCC) in Bel Air, MD. He’s no stranger to this podcast. Back in 2020, he earned his Master Club Manager (MCM) and shared with our listeners about his monograph on

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00:53:31

Let's Talk Club Management Ep 105 - An Expert Look at AI

Let"s Talk Club Management ·

2023/11/16

We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Education Partner. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to think strategically and plan beyond the problems at hand. We are excited to welcome back the CEO and

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00:32:01

Let's Talk Club Management Ep 104 - Private Club...

Let"s Talk Club Management ·

2023/11/09

In August, the National Club Association (NCA) and Club Management Association of America (CMAA) released Private Club Governance: A Handbook of Principles and Best Practices. Written by a joint committee of experts from both associations in a partnership structured to benefit the entire private club community, the new publication is a definitive guide to governance of private clubs, designed to be a framework of best practices for clubs at any place on the spectrum of effective governance. We are

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00:45:37

Let's Talk Club Management Ep 103 - Harnessing the...

Let"s Talk Club Management ·

2023/10/27

Artificial Intelligence (AI) is the buzzword of 2023. With the explosion of platforms like ChatGPT. But what does that mean for clubs? How can clubs harness the incredible power of these types of tools? Who’s already using AI? What more can we be doing? We are going to work to dispel some of the mystery around AI in the first of a series of podcasts on this topic. In this episode, we’re joined by Julie Brown, CCM, CPA, who shares how she and the team at Farmington Country Club are utilizing AI in

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00:49:18

Let's Talk Club Management Ep 102 - Welcoming...

Let"s Talk Club Management ·

2023/10/03

Please join us in welcoming our newest CMAA team members, Michelle Carrington, Sumayah Arcusa, and Brenden Beckett! Michelle joins us as the Director of Educational Resources and Virtual Learning, Sumayah is our new Manager of Student Development, and Brenden steps into a newly created role: Digital Marketing Coordinator. These three came on board over the summer and joined us to chat their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn

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00:42:22

Let's Talk Club Management Ep 101 - Creating Member...

Let"s Talk Club Management ·

2023/09/25

In this follow-up to our 100th episode, we’re joined by Jamie Roberts, Member Experience Manager at Renaissance Club in Haverhill, MA. Jamie talks to us about some of the unique programming she and the team at Renaissance have come up with and the ways those programs support the club’s family-friendly atmosphere. As always, please remember, you can find us on iTunes and Spotify! Please be sure to rate, review, and subscribe so you don't miss an episode!

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01:05:09

Let's Talk Club Management Ep 100 - Celebrating Our...

Let"s Talk Club Management ·

2023/08/31

Let’s Talk Club Management hits 100 episodes! We are thrilled to be presenting our century podcast to our listeners. To celebrate this milestone, we took the podcast on the road and visited podcast superfan Jeff Isbell, CCM, CCE, at Renaissance Golf Club in Haverhill, MA. Jeff joined us as the “third mic” and our conversation ran the gamut – we chatted about Renaissance, the club management career field, Jeff’s professional journey, and everything in between. We want to share a hearty thank you

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00:41:39

Let's Talk Club Management Ep 99 - Welcome Ishan and...

Let"s Talk Club Management ·

2023/08/15

Please join us in welcoming our newest CMAA team members, Dawn Coleman and Ishan Tuli! Dawn joined our team back in April as the Senior Director of Learning and Career Development. Ishan came on board around the same time as a new Staff Accountant. Both of our new team members chatted with us about their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn more about the CMAA Staff, you can find our bios online:

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00:48:10

Let's Talk Club Management Ep. 98 - Supply Chain Attacks

Let"s Talk Club Management ·

2023/07/26

We are thrilled to welcome back to our podcast our favorite cyber security experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about supply chain vulnerabilities. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. We define what a supply chain attack is and what it can look like and Patrick and Duane help us understand what measures clubs can take to protect their assets and information.

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00:37:46

Let's Talk Club Management Ep 97 - All Things to All...

Let"s Talk Club Management ·

2023/07/06

What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the club industry in 2023. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. On this episode, we’re joined by Dr. Eric Brey and Ben Hopkinson of GGA Partners as we dive a bit deeper into the findings of the latest research and, more importantly, the important takeaways for our listeners wrangling with these

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00:32:04

Let's Talk Club Management Ep 96 - Culture of Health...

Let"s Talk Club Management ·

2023/06/27

On this episode, we’re joined by Ashley Zechello, a student member at Johnson and Wales University – Providence. She’s a member of the student chapter e-board and has been an active member of CMAA since 2020. Her research, The Culture of Health and Wellness within the Private Club Industry, seeks to explore how employee well-being programming can be used as a benefit to attract and retain employees in private clubs. We are excited to share more about this research and Ashley’s findings in our

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00:51:46

Let's Talk Club Management Ep 95 - Wellness Hacks

Let"s Talk Club Management ·

2023/06/14

As many of our listeners enter into their busy season, we wanted to explore some wellness hacks for staying healthy (physically and mentally) when things get stressful. We’re excited to welcome Lauren Leon, CEP, Director of Fitness at Washington Golf and Country Club (WGCC). We chatted with Lauren about what are some of the best practices or programs that she’s translated to the club environment and how she’s helped build such a successful wellness program at WGCC. We’re also joined by our

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00:45:44

Let's Talk Club Management Ep 94 - Secrets to Acing...

Let"s Talk Club Management ·

2023/06/09

On this episode, we are talking about the interview process, how to answer, and what to ask with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM, and Tom Wallace, CCM, CCE, ECM. Well-informed, inquisitive job candidates make better impressions and decisions in the job search. We were so glad to have the KKW team share their

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00:52:46

Let's Talk Club Management Ep 93 - Insider's Guide to...

Let"s Talk Club Management ·

2023/05/19

CMAA’s certification program is the most respected in the hospitality industry and the Certified Club Manager (CCM) designation is considered the hallmark of professionalism in club management. It is a valuable and widely-respected mark of a manager’s commitment to professional development and the club industry. We’re joined on this episode by Brian Watkins and Sonya Rome, two of CMAA’s certification experts. You can learn more about certification at

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00:29:25

Let's Talk Club Management Ep. 92 - Chatting with the...

Let"s Talk Club Management ·

2023/04/24

In this episode, we’re checking in with Amelia Santarosa and Matthew Cummings, two of our student members from Niagara University. Amelia and Matthew were the overall winners of this year’s Student Shark Tank competition, presenting their idea—a BEO software solution—at the 2023 World Conference and Club Business Expo. Amelia and Matthew talk us through how they came up with this idea, how they envision it being implemented at clubs, and give us a little insight into their future plans. You can view

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00:35:44

Let's Talk Club Management Ep. 91 - Get to Know 2023...

Let"s Talk Club Management ·

2023/04/12

In this episode of the podcast, we’re excited to sit down and get to know Michael Seabrook, CCM, CCE. Mr. Seabrook is CMAA’s 2023 Chairman and has so many tidbits to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way. Don’t forget to register for upcoming events: - Club Leadership Summits -

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00:27:02

Let's Talk Club Management Ep. 90 - 2023 State of the...

Let"s Talk Club Management ·

2023/03/27

After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2023 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Jeff mentions the 2022 Annual Report, which you can access here: https://www.cmaa.org/about-cmaa/who-we-are/#news Register for upcoming events: - Club Leadership Summits

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01:29:42

Let's Talk Club Management Ep. 89 - World Conference...

Let"s Talk Club Management ·

2023/02/17

It’s the most wonderful time of the year…. World Conference and Club Business Expo. In January, we previewed Education and now we are diving into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way. For more information about World Conference visit cmaa.org/conference. To download the World Conference App visit https://www.cmaa.org/learn/meetings-and-events/conference/faqs/.

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00:59:20

Let's Talk Club Management Ep 88 - People Before...

Let"s Talk Club Management ·

2023/02/07

Continuing our tradition of talking wellness at the beginning of the year, we’re joined in this episode by our colleague Katherine Lord and Lynn Hearn, CPT, PRINCIPAL PARTNER with Club Wellness Evolutions and Founding President of the Club Spa and Fitness Association (CSFA). We cover a lot of ground, including the launch of CMAA’s special interest communities, the transition of CSFA to the Club Wellness Community, and current and future wellness trends. Most importantly, we talk about putting people

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146 results

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