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PODCAST

Future Picks

Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

leisure aviation

All Episodes

00:38:14

How airlines and airports can change the travel...

Future Picks ·

2023/05/16

This interview promoted by World Aviation Festival brings together Ursula Silling, CEO of Branchspace, and Stefanie Harder, Director of Passenger Management at Hamburg Airport, to discuss the collaboration between airlines and airports and the role of technology in the travel industry. Both Ursula and Stefanie envision an ideal travel experience. They both describe a scenario where the journey through the airport is seamless, convenient, and interconnected. Building upon this aspirational model, the

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00:27:58

Airline Digital Optimization: implement an airline...

Future Picks ·

2023/03/30

Iztok Franko is the founder of Diggintravel and host of the Diggintravel podcast. Recently, the company released their Airline Digital Optimization Yearbook so we asked Iztok to talk to us about what this means and why it is important for airlines to implement a digitalization model that succeeds. Get your 2023 Airline Digital Optimization Yearbook now: https://diggintravel.com/ebooks/2023-airline-digital-optimization-yearbook#transform #digital #experimentation Website & Social Website:

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00:40:18

Offer & Order Management: how to be ready for...

Future Picks ·

2022/12/19

The process of Offer & Order Management in airline distribution has evolved significantly over the last decades. In the past, airlines primarily relied on manual processes for managing offers and orders, which were often time-consuming and prone to errors. However, with the evolution of technology, airlines have been able to automate and streamline these processes, resulting in improved efficiency and accuracy. Despite the many changes and innovations that have taken place over the years, many

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00:13:11

The Moment of Truth for Digital Commerce, with...

Future Picks ·

2022/10/14

The world of aviation gathered last week in Amsterdam for this year’s edition of the Aviation Festival and we had the opportunity to hear how Air Malta is taking this time as the moment of truth for digital commerce. Antonella Zirilli, Head of Digital Commerce and Distribution of Air Malta, Ursula Silling, CEO of Branchspace, and David Turton, CTO of Branchspace talked about it on the first day of the festival. Learn more at https://www.branchspace.com/

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00:16:34

How Air Malta is reinventing its digital experience -...

Future Picks ·

2022/07/08

Starting something innovative in your company might be scary at first. You must have a clear plan in your mind and the right team to execute it. You need to prepare a pitch to convince your CEO and stakeholders as their absolute support is crucial to determine if this idea is going anywhere. Even so, you decide to go ahead, but you can’t have any physical meeting because the world is dealing with a new virus. At this time many of us would have thought that leaving things as they were is the best

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00:21:13

How Air Malta is reinventing its digital experience -...

Future Picks ·

2022/06/22

Like so many travels in the history of the Mediterranean Sea, embarking on the digital journey can be quite a challenge for many companies, and if we add a pandemic in the process it might seem like an impossible mission. Well, that was not the case for Air Malta. The determination this team has shown to make this digital dream come true was an example of how companies should face the many challenges that come in the way. We had the pleasure to meet two of the members of this airline, Antoine Vella,

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00:20:13

Branchspace's CTO insight of digital eco-system...

Future Picks ·

2022/01/21

Taking airline and travel retail to the next level David Turton, CTO at Branchspace, describes the Triplake delivery experience - during the pandemic - as a key part of the digital transformation strategy of Air Malta. He explains what Triplake is all about, how this becomes part of the digital transformation strategy, what the delivery really means, the optimisation journey which follows and how it helps to personalise offers and create new revenue streams truly. Dave also explains how the

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00:12:36

How the travel industry will change in the...

Future Picks ·

2021/12/26

Ursula Silling and Carl Michel talk about travel in the post-pandemic era, the impact of changing customer behaviour, digital and personalised experiences, more conscious travel decisions, sustainability and what it means different modes of travel and transport. Some key thoughts and questions tackled include: The habit of repeat purchase is lost, as most aviation and travel stakeholders are not used to engaging their customers beyond the travel experience. Will people be ready to pay more for

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00:15:36

New Customer Behaviour as an Opportunity to Increase...

Future Picks ·

2021/12/26

In this episode by Branchspace, Radoslav Dutkovski and Ursula Silling talk about the latest trends in customer behaviour and how this affects loyalty and retail strategies for aviation and travel. Trends from retailers and hospitality including Starbucks, Nike, McDonald's and Accor Hotels do influence customer expectations as much as does more environmental awareness. Radek and Ursula also discuss organisational design and the importance of a holistic approach as some of the critical success

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00:09:04

How to keep up innovation and the future of the...

Future Picks ·

2020/12/20

Ursula Silling, CEO at Branchspace, asks Martin Gauss, CEO at Air Baltic, about his recipe for success. The conversation covers topics such as how Air Baltic manages to keep innovation going, why can Air Baltic claim to be the greenest airline, how did Martin manage to convince staff to become a Covid Free company, other innovations as well as Martin as a person and his perspective on the future of the aviation industry. Martin has been CEO at Air Baltic for more than 10 years. He plans for an IPO

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00:09:50

How Airlines Can Implement Real-time Dynamic Content...

Future Picks ·

2019/11/11

Branchspace: branchspace.com Social LinkedIn | Twitter | Facebook | Instagram | YouTube

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00:07:40

Why Airlines Should Be More Data-Driven - with David...

Future Picks ·

2019/06/28

David Turton, Branchspace's CTO, and Radu Iliescu, Director of Consulting Services discuss why airlines should be more data-driven. Website: branchspace.com

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52 results

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