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PODCAST

Tech Transformed

Explore how tech is shaping the future of business and share best practices for implementing these innovations. With expert interviews, in-depth analysis, and practical advice, you"ll stay ahead of the curve and make informed decisions for your enterprise. Join us to debunk myths, dive into the latest trends, and cut through the AI noise with “Tech Transformed.” Tune in and transform your understanding of technology and its potential.

technology management

All Episodes

30:29

Who Speaks for the Algorithm? The Emerging Role of...

Tech Transformed ·

2025/05/23

Takeaways#AI #analysts are crucial for integrating AI into business processes.Organisations need to rethink their data management strategies for AI.AI #data clearinghouse concepts help manage data access and security.Cross-functional collaboration is essential for successful AI integration.AI can enhance employee effectiveness rather than replace jobs.The future of work will see AI analysts in various business functions.Companies must adapt quickly to remain competitive in the AI

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35:06

Can AI Eliminate IT Tickets? Exploring the Future of...

Tech Transformed ·

2025/05/22

"The concept of Zero Ticket IT is that instead of reacting to the ticket and trying to solve the ticket, you go directly to the source of the issue." This statement bySean Heuer, CEO ofResolve Systems, sets the stage for this episode of theTech Transformedpodcast.Shubhangi Dua, podcast host and producer at EM360Tech, , sits down with Heuer to unpack the ambitious yet achievable vision of Zero Ticket IT and how bothagentic AIand intelligent automation are poised to change IT operations.Traditional IT

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36:24

Can Old Hardware Run New AI? How Businesses Can Make...

Tech Transformed ·

2025/05/21

Are you a CIO, CTO, CISO, or IT decision maker in the restaurant or retail industry, grappling with rising costs and tariffs to keep up with the rapid pace of technological change? The pressure to create high-quality solutions with AI while managing existing infrastructure can be challenging.In this episode of theTech Transformed Podcast, Shubhangi Dua, podcast host and producer atEM360Techsits down with Keith Szot, SVP Chief Evangelist atEsper, to talk about how enterprises can extend the lifespan

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26:04

Can AI Agents Help You Achieve Data Trust and...

Tech Transformed ·

2025/05/19

The ability to effectively manage and optimise data is key in an organisation today. But with the sheer volume and complexity of enterprise data, traditional methods are struggling to keep up with the change. This is where theagentic AIapproach has swooped in to transform how organisations handle their most valuable resource."The promise of AI and agentic AI is that we're now building very meaningful automation into the platform such that these teams of 10 are now able to basically actually capture

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32:58

Can Open Source Ensure AI Works For Everyone, Not...

Tech Transformed ·

2025/05/12

“Before starting a new AI project, it is really worthwhile defining the business priority first,” asserts Joanna Hodgson,the UK and Ireland regional leader atRed Hat.“What specific problem are you trying to solve with AI? Do we need a general purpose AI application or would a more focused model be better? How will we manage security, compliance and governance of that model? This process can help to reveal where AI adoption makes sense and where it doesn't," she added.In this episode of the Tech

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19:38

Are Your Field Teams Disaster Ready and Safe?

Tech Transformed ·

2025/05/06

Takeaways#Satellitecommunications are essential for remote field teams.They provide safety and tracking for workers in isolated areas.Disaster preparedness involves proactive planning and communication.User-friendly #technology is crucial for effective utilisation.Reliable communication impacts day-to-day operations positively.Employers show care for employee safety through #satellitetechnology investment.SummaryIn this episode of #TechTransformed, Jonathan Care discusses the importance of satellite

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29:08

How Do AI and Observability Redefine Application...

Tech Transformed ·

2025/05/02

"Having the insight and being able to stitch together your technical resources and business decisions together, is the prime place where observability can add value to you,” stated Manesh Tailor, EMEA Field CTO atNew Relic.In this episode of theTech Transformedpodcast, Kevin Petrie, Vice President of Research at BARC, speaks with Manesh Tailor about the intersection of artificial intelligence (AI) and observability, and how this is positively changing business operations.Tailor emphasises how

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27:28

AI Agents: The Rise of the Autonomous

Tech Transformed ·

2025/04/28

Takeaways#AIagents are #autonomous entities that can perceive and act.Human oversight is essential in the initial stages of AI implementation.Data quality and trust are critical for effective AI agents.Guardrails must be integrated into the design of AI agents.Modularity in design allows for flexibility and adaptability.#AI should be embedded in data management processes.Collaboration between data and application teams is vital.SummaryIn this episode of #TechTransformed, Kevin Petrie, VP of Research

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35:33

How AI Agents Are Changing Enterprise Cloud Development

Tech Transformed ·

2025/04/28

"If AI has proven anything, it will change pretty rapidly. Understanding its limitations and not asking too much of it is significant. What’s successful is prototyping tools," said Rob Whiteley, CEO ofCoder. "Such tools where AI can create an application, while not the world's most graceful code but will get you to working prototype pretty quickly. That would probably take me days or weeks of research as a developer, but now I have a working prototype so I can socialise it."In this episode of the

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19:09

Customer Success: Your Revenue Compass in the AI Storm

Tech Transformed ·

2025/04/22

Can customer success be your secret growth weapon? This 'TechTransformed' episode explores its evolution from a cost center to a revenue driver. Marilee Bear, Chief Revenue Officer at Gainsight, and Christina Stathopoulos, founder of Dare to Data, discuss AI's role and how strong customer relationships boost your bottom line.

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24:00

Are You Ready for the Rise of Agentic AI Workforce?

Tech Transformed ·

2025/04/14

Are Agentic AI systems the next big leap in business technology? Christina Stathopoulos (Dare to Data) and Jeff DeVerter discuss the real-world impact on 'Tech Transformed.' From data infrastructure to ethical dilemmas and workforce transformation, this episode answers critical questions for CIOs facing the AI revolution. What are the practical steps to prepare your organisation? Tune in to find out.

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21:49

How to Prepare for AI Agents at Work

Tech Transformed ·

2025/04/03

From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all.In this episode of the Tech Transformed podcast, Shubhangi Dua speaks with Nikhil Nandagopal, co-founder and CPO of Appsmith, about the metamorphological impact of AI agents in the workplace.He particularly emphasises the need for organisations to hone in on the advancing

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38:20

Agentic AI Driving the Future of Customer Experience

Tech Transformed ·

2025/03/13

In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing human agents to concentrate on other complex tasks. The conversation

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26:42

Real-Time AI: The Next Evolution of Enterprise...

Tech Transformed ·

2025/02/21

The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too disconnected from the real world. This is where real-time AI comes in.Real-time AI empowers businesses to make decisions in milliseconds, reacting to changing conditions and seizing fleeting opportunities. It's about more than just analysing historical data; it's

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19:48

From Monitoring to Observability: An AI-Powered...

Tech Transformed ·

2025/02/21

In this conversation, Ryan Worobel shares his extensive experience in the technology sector, discussing the evolution from traditional monitoring to observability. He highlights the cultural and technical challenges organizations face during this transition, emphasizing the importance of collaboration and data management. Ryan also explores the role of AI in enhancing IT operations, advocating for a balance between automation and human expertise. He provides insights on implementing AI in

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26:37

Navigating the Experience Age

Tech Transformed ·

2025/02/20

In this conversation, Sam Page explores the evolving landscape of digital experiences, emphasizing the shift from the information age to the experience age, driven by advancements in AI. Learn about importance of creating meaningful digital interactions, the challenges posed by biases in AI, and the need for transparency and education in navigating these technologies. Sam introduces a framework for brands to understand, connect, and serve their audiences effectively, highlighting the potential of AI

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21:18

Transforming Private Markets with AI

Tech Transformed ·

2025/02/18

In this conversation, Phillip Mortimer discusses the transformative impact of AI on private markets, emphasizing the unique challenges posed by non-standardized data and the importance of balancing quantitative and qualitative insights in investment decisions. He highlights the significance of data privacy in AI applications and the evolving role of generative AI in automating workflows. Mortimer also addresses concerns about the future of AI, arguing against the notion of reaching an inflection

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21:12

Balancing Automation with Human Insight

Tech Transformed ·

2025/02/14

In this conversation, Michel Spruijt discusses the integration of AI and robotics in various industries, emphasizing the importance of balancing automation with human oversight. He highlights the challenges of designing multifunctional AI systems and the critical role of data interpretation in ensuring ethical use. Michel also shares insights on how organizations can adapt to AI, the significance of curiosity in career development, and the evolving job landscape due to technological advancements.Key

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27:37

Navigating the Risks of AI Adoption

Tech Transformed ·

2025/02/12

James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential of AI, and the need for alignment between AI and business strategies. James also addresses the importance of measuring the impact of AI, ensuring ethical use, and leveraging AI to anticipate future trends. He concludes by sharing insights on how businesses can

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24:34

The Future of Customer Success AI and Beyond

Tech Transformed ·

2025/02/12

The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks, and gain valuable insights from customer data among other solutions.However, the transition requires careful consideration of how AI can blend with existing customer success practices. The goal is to ultimately develop a combination of AI capabilities and

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352 results

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