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PODCAST

Tech Transformed

Expert-driven insights and practical strategies for navigating the future of AI and emerging technologies in business. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make informed decisions for your enterprise.

technology management

All Episodes

21:49

How to Prepare for AI Agents at Work

Tech Transformed ·

2025/04/03

From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all.In this episode of the Tech Transformed podcast, Shubhangi Dua speaks with Nikhil Nandagopal, co-founder and CPO of Appsmith, about the metamorphological impact of AI agents in the workplace.He particularly emphasises the need for organisations to hone in on the advancing

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38:20

Agentic AI Driving the Future of Customer Experience

Tech Transformed ·

2025/03/13

In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing human agents to concentrate on other complex tasks. The conversation

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26:42

Real-Time AI: The Next Evolution of Enterprise...

Tech Transformed ·

2025/02/21

The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too disconnected from the real world. This is where real-time AI comes in.Real-time AI empowers businesses to make decisions in milliseconds, reacting to changing conditions and seizing fleeting opportunities. It's about more than just analysing historical data; it's

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19:48

From Monitoring to Observability: An AI-Powered...

Tech Transformed ·

2025/02/21

In this conversation, Ryan Worobel shares his extensive experience in the technology sector, discussing the evolution from traditional monitoring to observability. He highlights the cultural and technical challenges organizations face during this transition, emphasizing the importance of collaboration and data management. Ryan also explores the role of AI in enhancing IT operations, advocating for a balance between automation and human expertise. He provides insights on implementing AI in

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26:37

Navigating the Experience Age

Tech Transformed ·

2025/02/20

In this conversation, Sam Page explores the evolving landscape of digital experiences, emphasizing the shift from the information age to the experience age, driven by advancements in AI. Learn about importance of creating meaningful digital interactions, the challenges posed by biases in AI, and the need for transparency and education in navigating these technologies. Sam introduces a framework for brands to understand, connect, and serve their audiences effectively, highlighting the potential of AI

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21:18

Transforming Private Markets with AI

Tech Transformed ·

2025/02/18

In this conversation, Phillip Mortimer discusses the transformative impact of AI on private markets, emphasizing the unique challenges posed by non-standardized data and the importance of balancing quantitative and qualitative insights in investment decisions. He highlights the significance of data privacy in AI applications and the evolving role of generative AI in automating workflows. Mortimer also addresses concerns about the future of AI, arguing against the notion of reaching an inflection

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21:12

Balancing Automation with Human Insight

Tech Transformed ·

2025/02/14

In this conversation, Michel Spruijt discusses the integration of AI and robotics in various industries, emphasizing the importance of balancing automation with human oversight. He highlights the challenges of designing multifunctional AI systems and the critical role of data interpretation in ensuring ethical use. Michel also shares insights on how organizations can adapt to AI, the significance of curiosity in career development, and the evolving job landscape due to technological advancements.Key

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24:34

The Future of Customer Success AI and Beyond

Tech Transformed ·

2025/02/12

The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks, and gain valuable insights from customer data among other solutions.However, the transition requires careful consideration of how AI can blend with existing customer success practices. The goal is to ultimately develop a combination of AI capabilities and

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27:37

Navigating the Risks of AI Adoption

Tech Transformed ·

2025/02/12

James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential of AI, and the need for alignment between AI and business strategies. James also addresses the importance of measuring the impact of AI, ensuring ethical use, and leveraging AI to anticipate future trends. He concludes by sharing insights on how businesses can

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25:52

Navigating AI in Telecommunications

Tech Transformed ·

2025/02/11

Azfar Aslam, VP & Chief Technology Officer, Europe at Nokia discusses the evolving landscape of telecommunications, focusing on the integration of AI and quantum computing. He highlights the challenges of implementing AI in network management, the importance of quantum safe cryptography, and the need for reliability in technology. The discussion also touches on the competitive nature of the industry and the ethical considerations of AI, particularly in ensuring fairness and avoiding biases in

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27:44

Ensuring Transparency and Accountability in AI

Tech Transformed ·

2025/02/10

Hear Matt Yates explore the transformative role of AI in contact centers, discussing technologies like natural language processing and sentiment analysis. They delve into the balance between AI efficiency and the irreplaceable human touch in customer service, highlighting the importance of transparency, training, and continuous improvement in AI integration.Key TakeawaysAI is revolutionizing contact centers and customer interactions.Natural language processing is key to understanding customer

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18:19

Navigating AI Bias in Data Analysis

Tech Transformed ·

2025/02/07

Hear Wilson Chen discuss the complexities of AI in data analysis, particularly focusing on the challenges of bias, misinformation, and the importance of human expertise in interpreting AI-driven insights. Wilson shares insights from his experience as the founder of Permutable AI , a startup that builds real-time LLM engines, and emphasizes the need for a balanced view in understanding geopolitical trends and market intelligence. The discussion also highlights the critical checks necessary to ensure

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28:33

Code Less, Build More: The AI future of Low-Code...

Tech Transformed ·

2025/01/02

AI is catalysing the evolution of low-code platforms and reshaping the landscape of low-code development tools. These new technologies can provide a strategic advantage in streamlining internal operations. By leveraging AI effectively organisations are able to deliver truly personalised, adaptive, and intuitive interactions.However, organizations face challenges adopting these new technologies and risks like AI hallucinations need to be mitigated to ensure reliable outcomes.In this episode, Paulina

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19:45

Code, Chaos and Clever Machines: Solving Enterprise...

Tech Transformed ·

2024/12/19

When it comes to the IT enterprise, the integration of AI is proving to be a transformative force. Modern IT departments face mounting challenges, from managing complex infrastructures and resolving system inefficiencies to ensuring robust cybersecurity and meeting escalating user demands.AI offers a solution by automating routine tasks, streamlining processes, and enabling predictive analytics that anticipate issues before they arise. This not only enhances operational efficiency but also frees IT

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20:09

Curiosity Didn't Kill the Cat, It Powered the Future

Tech Transformed ·

2024/12/16

Today, organisations that thrive are those that foster a culture of curiosity. Encouraging curiosity empowers teams to question the status quo, explore innovative solutions, and stay ahead of emerging trends. By promoting an environment where employees feel encouraged to ask "what's next?" and seek learning opportunities, companies can adapt more swiftly to technological advancements and market shifts. This mindset drives innovation and cultivates resilience, enabling organisations to turn

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27:37

Maximizing Cloud ROI Through Augmented FinOps

Tech Transformed ·

2024/12/11

The world of IT Finance is shifting, driven by the transition from traditional capital expenditure (CapEx) models to operational expenditure (OpEx) in cloud-based environments. This evolution not only enables businesses to scale their resources dynamically while optimizing costs, but also introduces new complexities in forecasting, budgeting, and resource allocation.As organizations adopt cloud technologies, the ability to manage financial resources with precision becomes a cornerstone of

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21:56

PETs and Privacy: Walking the Fine Line of AI Ethics

Tech Transformed ·

2024/12/11

As artificial intelligence continues to shape industries and society, the need for robust AI governance has never been more critical. At the forefront of this governance are privacy-enhancing technologies (PETs), which play a key role in ensuring that AI systems operate in a way that respects and protects individuals' data.The European Union’s AI Act, one of the most ambitious regulatory frameworks for AI, sets clear standards for transparency, accountability, and risk management. Understanding the

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09:28

The AI Summit New York: What to Expect

Tech Transformed ·

2024/12/03

In this episode, Paulina Rios Maya, Head of Industry Relations at EM360, speaks with Caroline Hicks, Senior Event Director of the AI Summit Global Series, about the upcoming AI Summit New York, which will take place December 11-12, 2024.They discuss the event's focus on AI's practical applications across various sectors, the importance of ethical considerations in AI, and the collaborative efforts among different industries to harness AI technology responsibly.The conversation highlights key

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30:49

Mind the AI Gap: Bridging Skills for the UK’s Future

Tech Transformed ·

2024/11/25

As AI reshapes industries and drives global innovation, the UK must urgently address its AI skills gap to remain competitive. Nations investing in AI education and training are gaining a clear advantage, leaving others at risk of falling behind. By equipping the workforce with essential AI expertise, the UK can strengthen its position as a leader in innovation and secure its economic future.Developing AI skills isn’t just about maintaining a competitive edge—it’s about creating opportunities. This

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20:52

From the Cloud to Your Pocket: The Future of...

Tech Transformed ·

2024/11/20

AI operates in two primary environments: on-device and cloud-based. On-device AI processes data locally, ensuring privacy and speed by eliminating the need for internet connectivity. Cloud-based AI, on the other hand, leverages powerful remote servers to handle complex computations and large-scale data analysis, enabling more robust capabilities but often at the cost of latency and potential privacy concerns.Apple Intelligence exemplifies the strengths of on-device AI, with innovations like Siri,

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341 results

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