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PODCAST

Tech Transformed

Expert-driven insights and practical strategies for navigating the future of AI and emerging technologies in business. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make informed decisions for your enterprise.

technology management

All Episodes

24:50

What Should Contact Centres Do First to Prepare for...

Tech Transformed ·

2025/12/09

As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres.In the recent episode of theTech Transformed podcast,DialpadLead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.The conversation highlights

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24:38

Breaking Free from Busywork: AI and the Future of...

Tech Transformed ·

2025/12/08

Client service teams are at a breaking point. Margins are shrinking, the demand keeps rising, and much of the day is consumed by work that doesn’t move the needle. As a result, skilled people often spend hours reconciling spreadsheets, re-entering the same data across multiple systems, and chasing updates, time that should be spent on the work clients actually pay for. Every hour lost to manual admin is an hour of revenue slipping away. In this day and age, that’s a hit no business can afford.AI

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22:24

How Is Generative AI Transforming Customer Experience...

Tech Transformed ·

2025/12/04

With the rapid evolution of Generative AI, customer experience (CX) is evolving rapidly, too. In a recent episode of theTech Transformed podcast, Mike Gozzo, Chief Product and Technology Officer atAda,sat down with host Christina Stathopoulos, Founder of Dare to Data. They talked about how generative AI is changing business-to-customer interactions.“I view it not just as a business opportunity, but we are here to solve a problem that has existed as long as commerce has,” Gozzo said. He emphasised

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18:23

The 3G Sunset Worldwide: How Enterprises Can Avoid...

Tech Transformed ·

2025/12/03

The era of 3G is ending. For many industrial businesses, smart infrastructure systems, remote device management, and IoT connectivity rely on networks that are now being phased out globally. The question isn’t if—but when your operations could be disrupted.In this episode ofTech Transformed,Trisha Pillayspeaks withJana Vidis, Business Development Manager atIFB, about the worldwide 3G sunset, what it means for enterprises, and how proactive planning can prevent costly disruptions. They explore the

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24:06

Why Do Most ‘Full-Stack Observability’ Tools Miss the...

Tech Transformed ·

2025/11/25

Tech leaders are often led to believe that they have “full-stack observability.” The MELT framework—metrics, events, logs, and traces—became the industry standard for visibility. However,Robert Cowart, CEO and Co-Founder of ElastiFlow, believes that this MELT framework leaves a critical gap.In the latest episode of theTech Transformed podcast, hostDana Gardner,President and Principal Analyst at Interabor Solutions, sits down with Cowart to discuss network observability and its vitality in achieving

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25:05

How HashiCorp and Red Hat are preparing enterprises...

Tech Transformed ·

2025/11/25

Enterprises are discovering that the first wave of cloud adoption didn’t simplify operations. It created flexibility, but it also introduced fragmentation, rising costs, and skills gaps that now make AI adoption harder to manage.In this episode ofTech Transformed, analyst and host Dana Gardner speaks with two leaders from across the IBM portfolio:Maria Bracho, CTO for the Americas at Red Hat, andTyler Lynch, Field CTO for the HashiCorp product suite.They discuss how organisations can move from

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22:53

AI-Powered Chip Design: Real World Impact Across...

Tech Transformed ·

2025/11/18

The semiconductor industry is at an inflection point. As systems become more intelligent, connected, and software-defined, chip design is growing too complex for humans alone. Advances in electronic design automation are reshaping how silicon is built and verified, enabling faster, smarter, and more reliable innovation from data centers to edge devices.How AI Is Changing EDA and Chip DesignIn the latest episode ofTech Transformed, hostJohn Santaferrarospeaks withDr. Thomas Andersen, Vice President

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25:02

Driving Enterprise Innovation with AI and Strong...

Tech Transformed ·

2025/11/13

Driving Enterprise Innovation with AI and Strong CI/CD FoundationsAs enterprises push to deliver software faster and more efficiently, continuous integration and continuous delivery (CI/CD) pipelines have become central to modern engineering. With increasing complexity in builds, tools, and environments, the challenge is no longer just speed, but it’s also about maintaining flow, consistency, and confidence in every release.In this episode ofTech Transformed, hostDana GardnerjoinsArpad Kun, VP of

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26:48

From Cost-Cutting to Competitive Edge: The Strategic...

Tech Transformed ·

2025/11/12

For years, observability sat quietly in the background of enterprise technology, an operational tool for engineers, something to keep the lights on and costs down. As systems became more intelligent and automated,observabilityhas stepped into a far more strategic role. It now acts as the connective tissue between business intent and technical execution, helping organizations understand not only what is happening inside their systems, but why it’s happening and what it means.This shift forms the core

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33:10

Can AI Tools Actually Prevent Burnout — or Are They...

Tech Transformed ·

2025/11/06

““Without healthy employees, you don’t have healthy customers. And without healthy customers, you don’t have a healthy bottom line.”— Kate Visconti, Founder and CEO,Five to Flow.While artificial intelligence (AI) has hastened development and made enterprises more efficient, it also comes with more deadlines. The deadlines often merge into after-hours messaging. Burnout has become a default result of productivity, especially in the tech industry.In this episode of theTech Transformed

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23:05

Beyond the Hyperscalers: Building Cyber Resilience on...

Tech Transformed ·

2025/11/03

“Cyber resilience isn’t just about protection, it’s about preparation.”Every business in this day and age lives in the cloud. Our operations, data, and collaboration tools are powered by servers located invisibly around the world. But here’s the question we often overlook: what happens when the cloud falters?In this episode ofTech Transformed,Trisha Pillaysits down withJan Ursi, Vice President of Global Channels atKeepit, to uncover the real meaning of cyber resilience in a cloud-first world. Are

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25:02

How are 5G and Edge Computing Powering the Future of...

Tech Transformed ·

2025/10/27

"5G is becoming a great enabler for industries, enterprises, in-building connectivity and a variety of use cases, because now we can provide both the lowest latency and the highest bandwidth possible,” states Ganesh Shenbagaraman, Radisys Head of Standards, Regulatory Affairs & Ecosystems.In the recent episode of the Tech Transformed podcast, Shubhangi Dua, Podcast Host, Producer, and Tech Journalist at EM360Tech, speaks to Shenbagaraman about 5G and edge computing and how they power private

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25:41

How Do You Make AI Agents Reliable at Scale?

Tech Transformed ·

2025/10/27

Now that companies have begun leaping into AI applications and adopting agentic automation, new architectural challenges are bound to emerge. With every new technology comes high responsibility, consequences and challenges.To help face and overcome some of these challenges, Temporal introduced the concept of “durable execution.” This concept has quickly become an integral part of building AI systems that are not just scalable but also reliable, observable and manageable.In this episode of theTech

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23:48

How To Maintain Human Connection in an AI World

Tech Transformed ·

2025/10/21

For CISOs and technology leaders, AI is reshaping business process management and daily operations. It can automate routine tasks and analyse data, but the human element remains critical for workforce oversight, customer interactions, and strategic decision-making.In this episode ofTech Transformed,Trisha Pillaytalks withAnshuman Singh, CEO ofHGS UK, about AI in the workplace. They discuss how AI can support employees, improve customer service, and require careful oversight. Singh also shares

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19:11

AI-Powered Canvases: The Future of Visual...

Tech Transformed ·

2025/09/29

AI-Powered Canvases: The Future of Visual Collaboration and InnovationAs hybrid and remote work become the standard, organizations are rethinking how teams brainstorm, align, and innovate. Traditional whiteboards and digital tools often fall short in keeping pace with today’s complex business challenges. This is where AI-powered canvases are transforming visual collaboration.In this episode ofTech Transformed,Kevin Petrie, VP of Research at BARC, joinsElaina O’Mahoney, Chief Product Officer atMural,

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19:09

Setting Up for Success: Why Enterprises Need to...

Tech Transformed ·

2025/09/17

The issue is data fragmentation, where untrustworthy data is siloed across different databases, SaaS applications, warehouses, and on-premise systems,” Vladimir Jandreski, Chief Product Officer at Ververica, tells Christina Stathopoulos, the Founder of Dare to Data.“Simply, there is no single view of the truth that exists. With governance and data quality checks, these are often inconsistent, AI systems end up consuming incomplete or conflicting signals,” he added, setting the stage for the

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29:15

How Can AI Bridge the Gap from Observability to...

Tech Transformed ·

2025/09/12

"The tools we make are observability tools today. But it can never be the goal of our business to provide observability. The goal of our business as a vendor and as a partner with our customers is to give them understandability,” stated Nic Benders, the Chief Technical Strategist atNew Relic.In this episode of theDon't Panic It's Just Data podcast, host Christina Stathopoulos, the Founder of Dare to Data, speaks with Benders about where observability is headed in IT systems. They discuss howAI is

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22:19

Not just Chatbots: What AI Agents Really Mean for...

Tech Transformed ·

2025/09/10

The phrase “AI agent” still brings to mind chatbots handling customer queries. Fast forward to today - AI agents are far more versatile, representing a new generation of systems capable of perceiving, reasoning, and acting autonomously. These bots are beginning to reshape how enterprises operate, not just in customer service but across software development, data analytics, and operational workflows.In this episode ofTech Transformed, Dare To Data FounderChristina Stathopoulosexplores the rapid rise

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23:38

How to Prepare Your Team for Edge Computing?

Tech Transformed ·

2025/09/04

In a time when the world is run by data and real-time actions, edge computing is quickly becoming a must-have in enterprise technology. In the recent episode of the Tech Transformed podcast, hosted by Shubhangi Dua, a Podcast Producer and B2B Tech Journalist, discusses the complexities of this distributed future with guest Dmitry Panenkov, Founder and CEO of emma.The conversation dives into how latency is the driving force behind edge adoption. Applications like autonomous vehicles and real-time

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38:17

How Can Manufacturers Solve the Mass Customisation...

Tech Transformed ·

2025/08/26

"The real challenge that many manufacturers have dealt with for a long time and will keep facing is the shift from mass manufacturing to mass customisation," stated Daniel Joseph Barry, VP of Product Marketing at Configit.In a world that has moved from mass manufacturing to mass customisation, makers of complex products like cars and medical devices face a hidden problem. For more than a century, since the time of Henry Ford, manufacturers have worked in a separate, mass-production mindset. This

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341 results

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