The Art of Hospitality in the Dental Practice

In my years of practice, I've seen countless dental offices make the same costly error—a $50,000 mistake that contributes to a staggering 90% failure rate. It has nothing to do with clinical skill and everything to do with a role most practices don't even know they're missing. In this episode, I pull back the curtain on the one position that can transform your patient experience and, in turn, your bottom line.The Power of a Chief of HospitalityI believe that patient experience is just as important

As a dentist and practice owner, I've learned that building a successful team goes far beyond clinical skills. It's about creating a culture of excellence, and that starts with having a clear set of core values. In this episode, I want to share the five core values that have been the bedrock of my practice and have helped us deliver a world-class patient experience.Why Core Values Matter in DentistryIn my experience, a dental practice without clearly defined values is like a ship without a rudder

I've learned something crucial in my years of practice management: the difference between successful practices and struggling ones often comes down to one simple thing - a clear mission statement. In this episode, I share why I believe every practice, regardless of size or specialty, needs what I call a "statement of purpose" that serves as their North Star.Drawing from the wisdom of management consultant Peter Drucker and Stephen Covey's transformative work in "The 7 Habits of Highly Effective

I’ve spent my career helping dentists build practices that are not just successful, but truly exceptional. And I’ve learned that the single biggest indicator of a practice’s quality isn’t the fancy waiting room or the state-of-the-art equipment. It’s what’s happening in the places your patients don’t see.In this episode, I’m pulling back the curtain on a concept I call “frontstage vs. backstage.” It’s a simple idea, but it’s one that has the power to completely transform your practice, your team’s

After 40 years as a periodontist, I’ve seen it all. But the one thing that still shocks me is how we, as healthcare professionals, deliver bad news. We’re so focused on the problem that we forget the person sitting in front of us—and we end up terrifying them. I believe there’s a better way, a more compassionate and effective approach that turns fear into empowerment.In this episode, I share my “Good News First” method, a simple yet powerful communication shift that has transformed my practice and

Are you a dentist feeling overwhelmed, isolated, and on the verge of burnout? You're not alone.In this episode, we uncover the surprising truth behind why so many dentists are leaving the profession. It's not about the long hours, the difficult patients, or the pressures of running a practice. It's something much deeper, and it's something you have the power to change.Join us as we explore the profound impact of human connection on your professional and personal well-being. Discover how the feeling

What if I told you that the secret to transforming your practice and your life could be summed up in two words that sound almost too simple to work? Forty years ago, I sat in a seminar and heard something that changed everything for me – not a complex system or revolutionary technique, but the most profound practice management secret of all. And here's the twist that took me decades to fully understand: the most selfish thing you can do is actually be of service to others.My Experience with

What if the secret to building a million-dollar service business wasn't hidden in some complex MBA textbook, but sitting right there in your local restaurant guide?In this eye-opening episode, we dive deep into a revolutionary business philosophy that's transforming industries from healthcare to consulting: the Zagat Method. Originally designed to rate restaurants on three simple criteria - Food, Decor, and Service - this framework reveals why 90% of service businesses are leaving money on the table