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PODCAST

Connecting the Dots

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into

health & fitness medicine

All Episodes

34:32

Daily Management with Jose R. Ferro

Connecting the Dots ·

2025/03/27

By founding Lean InstituteBrasilin 1999 to disseminate the principles and practices of lean thinking to Brazilian companies, Ferro helped catalyze a global movement to establish lean institutes in other countries, which ultimately grew into the Lean Global Network, chartered in 2007.In the late eighties, he was a visiting scholar in MIT’s International Motor Vehicle Research Program (IMVP), which introduced the term “lean” to describe Toyota’s revolutionary management system. In the nineties, Ferro

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30:24

Creating a Culture of Alignment with Dr. Rusty Holman

Connecting the Dots ·

2025/03/20

Rusty is the founder and CEO of Resonate Leadership Lab, a healthcare leadership development consultancy with a mission of “Building Leadership Capabilities.” His passion for developing leaders and shaping organizational culture are hallmarks of his 30 years as a physician executive. Rusty has degrees in both Religious Studies and Psychology, and considers himself a lifelong student of how leaders and teams accomplish great things.Rusty’s leadership has been central to three health system mergers,

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24:35

"But we don't make widgets here!" with Michael...

Connecting the Dots ·

2025/03/13

Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace.Michael received his MBA in Supply Chain Management with a concentration in Operations from Michigan State University. In addition to a busy career, Mr. Gallagher

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31:32

The DNA of a Safety Problem with Dr. Charles Leiner

Connecting the Dots ·

2025/03/06

Derek Leiner trained in internal medicine at VCUHealth and the Richmond VA Medical Center. In 2018, he completed a year as Chief Resident for Quality and Safety, a national VA QI and safety training program then began as a staff physician at the Richmond VA Medical Center. His career has included teaching, education leadership as an Associate Program Director for a medicine training program, and safety culture leadership. Derek currently works as an academic hospitalist and is the physician champion

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33:05

Process Analysis with Gemma Jones

Connecting the Dots ·

2025/02/27

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing

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30:12

A closer look at Obstacles with Gemma Jones

Connecting the Dots ·

2025/02/20

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing

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31:17

Improvement Work is Vulnerable Work with Jenn Christison

Connecting the Dots ·

2025/02/13

Jenn Christison grew up wanting to change the world as a teach Worker, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation.With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across multiple industries and sectors, Jenn brings a wealth of expertise to her work. Her educational background in Society, Ethics, and Human Behavior has

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29:52

You’re The Leader, Now What? With Dr. Richard Winters

Connecting the Dots ·

2025/02/06

Richard Winters, M.D.is an emergency physician atMayo Clinicin Rochester, Minnesota. He is the directorofleadershipdevelopment for theMayo Clinic Care Network, a member network of over 47 national and internationalhealthcaresystems. Dr. Winters develops and delivers leadership programs and provides executive coaching for leaders around the world.Dr. Winters authored the Wall Street Journal bestselling bookYou’re the Leader. Now What?:LeadershipLessons from Mayo Clinic, which was published by Mayo

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29:18

What are we trying to achieve? With Gemma Jones

Connecting the Dots ·

2025/01/30

Gemma is an Improvement Coach, Trainer, and Visual Facilitator, based in the UK and working globally. Gemma started her career in Engineering and quickly found a passion for Improvement. She spent 20 years in Manufacturing across numerous industries, then in 2019 she left employment to build her own business. Gemma's mission is to help organizations and individuals be the best they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma started her career studying

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49:05

Elevate CI with AI with Kian Gohar

Connecting the Dots ·

2025/01/23

Kian Gohar is a futurist, AI researcher, and Founder/CEO of Geolab, a research lab helping organizations build the next frontier of Human-AI collaboration through training and strategy.A former executive director of the XPRIZE Foundation and Singularity University, Kian has coached the leadership teams of dozens ofFortune500 companies on AI, innovation, and the Future of Work.His latest research on Human-AI collaboration has been featured in theHarvard Business Review,Financial Times,NPR, and

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31:25

Time To Think with Nancy Kline

Connecting the Dots ·

2025/01/16

Nancy Kline pioneered of the body of thought and practice known as The Thinking Environment.Her research through teaching, lecturing, coaching, and working with individuals, professionals, executives, and organizational teams around the world continues to develop this work.She also is Founding Director of Time To Think, a global leadership development and coaching company that specializes in the Thinking Environment.An acclaimed author, Nancy has published four books on the Thinking Environment,

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32:28

Emily Swaney - Building an Army of Problem Solvers

Connecting the Dots ·

2025/01/09

Emily Swaney is the Senior Director of the Lean Promotion Office at OhioHealth, a 16-hospital healthcare system based out of Columbus, Ohio. She has a degree in Operations Management and Marketing complimented by 14 years of experience in lean facilitation. Emily’s passion is creating a culture of problem solvers, and she has partnered with the Shingo Institute, ISE, and Catalysis in publishing articles, webinars, and podcasts on this topic. Emily is a coach for the Ohio State University’s Masters

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32:43

Reflections on Four Years of Connecting the Dots

Connecting the Dots ·

2024/12/12

As Baptist's chief medical information officer,Dr. Lancasterworks to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in applied clinical informatics from Vanderbilt University. He was the chief medical information officer at West Tennessee Healthcare in Jackson, Tennessee,

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33:18

Quality as an Organization Strategy with Dave Williams

Connecting the Dots ·

2024/12/05

David M. Williams, PhDis an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy.Dr. WilliamscoauthoredQuality as an Organizational Strategy: Building a System of Improvement. His writing on improvement is also found in many books and published papers.Dr. Williams

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31:36

Tiered Huddles at Cleveland Clinic with Melissa...

Connecting the Dots ·

2024/11/21

Melissa Vandergriff, MBA, PMP, is Director of Continuous Improvement for the Cleveland Clinic Enterprise Markets. Melissa has served as a member of the Cleveland Clinic Continuous Improvement team for 15 years and has led numerous successful improvement initiatives across the Cleveland Clinic health system. Prior to her current position, Melissa held the role of CI Director for Clinical Institutes and for 6 years held the dual roles of Director of Operations and Continuous Improvement at Cleveland

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28:09

Finance & Kata at GE Aerospace

Connecting the Dots ·

2024/11/14

Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace.Michael received his MBA in Supply Chain Management with a concentration in Operations from Michigan State University. In addition to a busy career, Mr. Gallagher

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32:02

Enhancing Healthcare Training with TWI Job...

Connecting the Dots ·

2024/11/07

Petal Bartlett joined the University of Kansas Health System in 2019 as a Pharmacy Master Trainer, where she focused on influencing the implementation of standardized training to ensure high-quality patient care. In 2020, she utilized over 20 years of educational experience and her certification as a Job Instruction course instructor from the TWI Institute to develop the Training Leadership Certification (TLC) program. This program equips pharmacy leaders with the skills to design, deliver, and

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30:48

Leadership Team Alignment with Jacques Neatby

Connecting the Dots ·

2024/10/31

JacquesNeatbyis a leadership team and corporate strategy expert.Hebegan his career as a labour & litigation lawyer with one of Canada’s elite international law firms.He was recruited into consulting in 1994 and soon after was hired by Canada’s largest independentstrategy consultancy(since acquired byKPMG). There he worked with the executive teams of industry-leading companies in North America and Europe, including Ubisoft, Sanofi, as well asBureau Veritas, the no. 2 player in the global testing

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28:44

Nobody’s Sleeping with Dr. Bijoy E. John

Connecting the Dots ·

2024/10/24

BijoyE. John, MD, is a board-certified Sleep Specialist, Sleep Expert, Public speaker, Podcast guest and an author. He is currently a private practitioner with over 25 years of clinical and research experience. He is the founder and medical director of Sleep Fix Academy which offers online courses, podcasts, and other resources to improve sleep quality. He also treats both kid and adults with various sleep disorders at his clinic in Brentwood, Tennessee. He also serves as an Affiliate Assistant

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29:24

Mastering Facilitation Skills for High-Stakes...

Connecting the Dots ·

2024/10/17

Evan Unger has 25 years’ experience driving organizational change initiatives, both as an executive in the pharmaceutical and healthcare industries and as an external consultant. Since 1988 he has consulted with clients in small organizations, school systems and in Fortune 100 companies domestically and across Europe, the Pacific Rim and South America.He served in several key leadership positions for Merck, a global pharmaceutical manufacturer, and as Vice President of Leadership, Change &

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