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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

34:18

Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

Retail Remix ·

2025/08/18

This episode is brought to you by Commerce.Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth.In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at ThredUp, to discuss the company’s impressive recent growth and what it says about the broader retail landscape. They dive into:Why

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29:27

How Primark Is Rewriting the Rules of Value Fashion...

Retail Remix ·

2025/08/11

This episode is brought to you by Commerce.If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story. This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is adapting to American consumers — without abandoning

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36:21

What $24 Billion in Prime Day Spending Tells Us About H2

Retail Remix ·

2025/08/04

This episode is brought to you by Commerce.Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season.In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into the back half of the year.You’ll Learn:How essential

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32:09

What U.S. SMBs Can Learn from Alibaba.com’s Playbook

Retail Remix ·

2025/07/28

This episode is brought to you by Commerce.Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses.In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chains and take advantage of cross-border

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14:29

True Religion’s Secret to Winning Over Gen Z

Retail Remix ·

2025/07/21

True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z.Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan Thee Stallion to Latinx brands like Bella Doña — to create moments that resonate with young

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23:27

From Red Carpet to Cart: Crafting Digital Experiences...

Retail Remix ·

2025/07/14

For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts.In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand out in the crowded, trend-driven beauty market. From breaking through the noise on TikTok to

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23:15

The Trust Deficit: Brand Transparency and the New...

Retail Remix ·

2025/06/30

This episode is brought to you by BIgCommerceIn today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated.In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder and CEO of Novi Connect, to explore how consumer trust is evolving. Drawing from her unique background as a U.S. Air Force data scientist, Kimberly shares how Novi is helping brands and

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19:41

From Family Roots to Future Growth: Inside Bealls’...

Retail Remix ·

2025/06/23

This episode is brought to you by BIgCommerceSurviving 100 years in retail is rare — thriving for 110 is something else entirely.In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly changing market and why its people-first culture

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32:50

Lessons from the World’s Top Brands

Retail Remix ·

2025/06/16

This episode is brought to you by BIgCommerceWhat does it take to become a household name — and why does it matter?In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from the 20th annual BrandZ Report, which ranks the top 100 most valuable global brands. They dive into the forces shaping brand value today, why retail brands are on the rise and what lessons others can learn from

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35:46

Scaling Internationally: Strategies for the Tariff Era

Retail Remix ·

2025/06/09

This episode is brought to you by BIgCommerceThis episode is brought to you by BIgCommerceWith tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory.In this episode of Retail Remix, host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border logistics platform FlavorCloud. With a background spanning Microsoft, UPS, and three decades of global trade experience, Rathna offers

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18:52

How DSW Is Navigating a New Era of Engagement

Retail Remix ·

2025/06/02

This episode is brought to you by BIgCommerceAs the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience.In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett, Global Chief Marketing Officer at DSW, to talk shop. With experience leading marketing at brands like Vans, REI and Backcountry, Sarah brings a wide-angle lens to what’s working — and what’s

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45:22

Tariffs, Bankruptcies and What Comes Next in Retail

Retail Remix ·

2025/05/27

This episode is brought to you by BIgCommerceThe retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challenging — and more critical — than ever.So in this episode of Retail Remix, your new host Nicole Silberstein sits down with Melissa Minkow, Retail Strategist at CI&T, to help retailers make sense of it all

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49:56

Why Creators are Creating a New World of Commerce

Retail Remix ·

2025/01/13

More than 50% of brands plan to increase budget spend on creators in 2025. While brand execs across categories agree that creators help boost awareness and product consideration, their tactical goals and priorities vary. During this episode of Retail Remix, Rodney Mason of LTK and Frank Dudley of Northwestern University dig into their latest research report focused on how brands are tapping creators to:Develop long-term, mutually beneficial partnerships that meet specific goals and

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44:31

What Makes Thrive Market’s Marketing Team Thrive?

Retail Remix ·

2025/01/06

Amina Pasha has been in the CPG space for more than 20 years. While a good portion of that time was with P&G, her career went into new, exciting territory when she joined The Honest Company, a challenger brand that, from the beginning, doubled down on its mission and values. She has spent the last five years applying her learnings with the brand at Thrive Market, which is a values-based, challenger brand in its own right. Now, with the brand reaching its 10th birthday, Amina has some

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35:59

How M&M’S Sweetened the Digital Experience with...

Retail Remix ·

2024/12/23

Mars, Inc. has embarked on a digital transformation that encompasses ecommerce experience and in-store activation. Throughout this journey, which began with the M&M’S brand, the company has successfully embraced experience innovation that has composable technology and agile processes at the center of it all. During this episode of Retail Remix, Kyle Barz of Mars, Inc., shares how he helped drive this new era for the business alongside Casper Rasmussen and the Valtech team. Together they

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36:42

Why CarMax Has Revved Up AI Innovation

Retail Remix ·

2024/12/16

You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that. As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all stages of the buying journey. Listen to get details into how CarMax is: Evolving its value proposition to align with the new needs and expectations of consumers; Investing in chat agents that provide proactive

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39:08

How Two TV Execs Are Shaping Social Commerce

Retail Remix ·

2024/12/09

Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm. Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce into highly effective and scalable sales channels. During this week’s Retail Remix, Orca co-founders Max Benator and Lauren Stevens share: How their TV roots inspired the mission and vision for Orca;Details on

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23:42

What Keeps Retail Leaders Up at Night?

Retail Remix ·

2024/12/02

Over the past year, retail executives have had to navigate many forces: the rise of disruptive tech like generative AI, ever-changing consumer spending patterns and economic volatility. How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up at night? To find out how all this impacted retail leader's strategies this year, we went straight to the source at three top brands. Listen to hear executives from BaubleBar, Boisson

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27:47

What Makes Anthropologie Stores So Special?

Retail Remix ·

2024/11/25

Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels?During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how her growth and evolution within the company has helped her shape the brand’s store design and experiential approach. She shares: How the Anthropologie

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34:37

What the FTC’s Fake Reviews Ban Means for Your UGC...

Retail Remix ·

2024/11/18

User-generated content (UGC) has become central to brands’ marketing and customer experience strategies over the past decade. But as social channels and trends have evolved, so too have brands’ methods for collecting, amplifying and monetizing their UGC. In August 2024, the FTC issued a formal ban on fake reviews and testimonials — an effort designed to prevent businesses from purchasing and “growth hacking” inaccurate, malicious or misleading content. During this episode of Retail Remix,

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