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PODCAST

Travel Agent Chatter | Friday 15

Host Agency Reviews

We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig

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All Episodes

24:23

Travel with Small Children? How To Organize Digital...

Travel Agent Chatter | Friday 15 ·

2025/03/14

In episode 199, Steph and Shayna co-host with Jennifer Dugan of Dugan’s Travels! Here’s the questions they’ll tackle this week. Please join us!1. What is your favorite place to travel with children under 5? ---Staci W.2. Hi guys, my question is about organizing and processes. Working independently it's difficult to see how other people organize not only their workflow but how they storetheir information to recall it. From as simple as an A-Z address book to put formats or special codes for

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29:58

How To Organize Contacts? Should I Go Out On My Own?

Travel Agent Chatter | Friday 15 ·

2025/03/07

In episode 198, Steph Lee co-hosts with a longtime friend of the Friday 15, April Swales of Uniglobe Travel Center. They’ve got two especially in-depth questions, so have a look and tune in Friday 12 pm CST!1. Do you have a good system for organizing all your travel BD contacts and promotional material of properties? I get overwhelmed with paper and business cards and even online and notes I still cannot seem to get a system in place for everything I receive. --- Sara R.2. I am an IC with about 2

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16:48

When to LLC? How To Be a Sub-Agent? Worried About...

Travel Agent Chatter | Friday 15 ·

2025/02/28

In episode 197, Steph Lee hosts and Andavo Travel is our sponsor. (Thanks, Andavo!) Here's a taste of the questions she'll cover!1. At what point should you LLC (so as to protect your assets), even if your income is not large yet? — Anonymous2. How does a newbie travel advisor become a sub-agent? And where can a newbie find a mentor? —Diana B.3. I always worry about being considered the Merchant of Record on flights and being on the hook for any refunds that are due the client while waiting on the

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20:13

System for Supplier Contacts? Go Independent? Thank...

Travel Agent Chatter | Friday 15 ·

2025/02/21

In episode 196, our very own Mary Stein co-hosts with the one and only Jenn Lee of Vacation Planners! Here’s the questions they’ll tackle this week!1. Do you have a good system for organizing all your travel BD contacts and promotional material of properties? I get overwhelmed with paper and business cards and even online and notes I still cannot seem to get a system in place for everything I receive. - Sara2. I am an IC with about 2 years in the business. I'm considering going out on my own because

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20:58

When to LLC? How to Deal with Failure? Which Course...

Travel Agent Chatter | Friday 15 ·

2025/02/14

In episode 196, we have a HAR Team special with Shayna Zand and Rita Perez! Here are the questions they’ll cover in this week’s episode!At what point should you LLC (so as to protect your assets), even if your income is not large yet?How do you deal with failure?I feel lost on which course to take. There seems to be the ASTA roadmap, This Accelerator course, and then the TRIPKIT course, which all seem to have rave reviews. But what's the difference?RESOURCES:➡️ Travel Agency Business Structures: How

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26:44

Client thank you gifts? Changing host agencies?...

Travel Agent Chatter | Friday 15 ·

2025/02/07

In episode 193, Steph cohosts again with Lori Speers of Levarte Travel! Here are the questions they’ll cover!1. How do I deal with a client who is searching while I am researching and I feel like I am in a race to find the best deal or price? —Pamela C.2. Hey Guys! I'm wondering, What are some ideas for "Thank You" gifts for my clients that are traveling to All Inclusives? I feel like it's easy to do gifts on cruises, I'm just not quite sure what to do for my land vacations. Any ideas? —Cindy W.3

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26:53

What CRM for Credit Cards? Too Many Hosts!! How to...

Travel Agent Chatter | Friday 15 ·

2025/01/24

In episode 192, Steph cohosts again with Jennifer Dugan of Dugan’s Travels! Here are the questions they’ll cover!1. Hi I’m a new independent travel advisor just getting ramped up and which CRM is recommended for CC payments- I would like my clients to pay directly using a CC or debit card. -Kevin Jordan2. How in the world can we go through 30 hosts in detail with questions to finally decide 1 to sign on? I have already contacted an attorney to form the LLC before sign up with the host.-Anonymous3

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30:48

Benefits of Leaving a Host Agency? Clients Who...

Travel Agent Chatter | Friday 15 ·

2025/01/17

In episode 191, Steph cohosts with Dave Meihoefer of TPI and they’ve got a ton of questions to cover, so make sure and ready up on ‘em in advance! Have a gander:1. Hi Steph! I thought I had a rare name, but your podcast is making me feel like just another Stephanie! :). SO many Stephanies!!! We should start a club!I have gone through the Accelerator Course, just going back and starting the business end of things - after 2 1/2 months of name searching, I feel like I can finally fill in the blanks

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28:51

Do Suppliers Provide Booking Software? Seller of...

Travel Agent Chatter | Friday 15 ·

2025/01/10

In episode 190, Steph Lee and Sheila Folk of Travel Industry Solutions go deep this week with questions on suppliers and seller of travel rules! Here are the questions in their entirely:1. I have signed up with _____ as my host agent. Being very new to travel of this form, I feel I am learning a lot of the marketing. I know it is important but I’m not learning the program for the booking part and am getting frustrated. I must be missing something.Ok sorry for the rant.The question is: is it the

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23:41

Starting an Agency While Working Another Job! I Like...

Travel Agent Chatter | Friday 15 ·

2025/01/03

In episode 189, Steph Lee and April Swales of Uniglobe Travel chat on our first barrage of 2025 questions from all you lovely people! Here's a taste, make sure and tune in on Friday!1. I plan to continue working at my current job and want to start my travel agency in the new year. Do you have tips on how to juggle two jobs and make sure I get back to my clients quickly when I have another day job? I don’t want to lose any future clients but can’t afford to not work. —Katee R.2. Our family of 3 takes

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22:56

Typical Timeline for Starting Out as Agent? Does...

Travel Agent Chatter | Friday 15 ·

2024/12/27

In episode 188, Steph Lee and Jennifer Dugan of Dugan’s Travels cover some great questions this week, including how long it takes to get started as an advisor and how OTAs affect travel advisor business. Here are the queries in detail:1. Hi, I have been listening to the Friday 15s this month, thank you for all the information. What's the typical timeline from starting as a new advisor to becoming profitable? —Anonymous2. I’m exploring a career as a travel advisor and am seriously thinking about

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30:52

Choosing E&O Insurance? When Should I Get My Own IATA...

Travel Agent Chatter | Friday 15 ·

2024/12/20

In episode 187, Steph Lee and Jennifer Dugan of Dugan’s Travels discuss a variety of topics this week, including E&O Insurance and when it’s a good idea to get your own IATA number! Here are the questions in all their glory:1. I would like to hear the Pros and Cons and the best strategy on choosing a supplier for E&O insurance. –Diane D.2. Hello! I came across a blog and wanted to reach out as I am becoming more and more confused as I search. I am a 1099 contractor under a company with an

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22:50

(186) Sabre Refresher? How Do You Do FIT Trips?

Travel Agent Chatter | Friday 15 ·

2024/12/13

In episode 186 Steph cohosts with Kendra Tainsh of Travel Edge. Here are the questions these expert ladies will cover for you all!1. I have been away from the corporate travel industry for over 20+ years and I would like to revisit being a corporate travel advisor. I used Sabre when I was an agent and I've been seeing so many jobs I could possibly qualify for but you need at least 2 years of corporate travel experience domestic and international.I would like to know the best Sabre course/refresher I

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01:19:51

Vol. 31| NHL Star to Luxury Travel: How This Power...

Travel Agent Chatter | Friday 15 ·

2024/12/11

Transcript + Show Notes: https://har.news/vol31Special thanks to today’s sponsor: KHM Travel GroupToday's guests prove that sometimes the best partnerships start at home. Lauren Pronger launched Well Inspired Travels in 2011, inspired by witnessing travel's transformative power when her father used it to complement his cancer treatment. When her husband Chris, NHL Hall of Famer and Triple Gold Cup winner, joined the business in 2018, they discovered they were more powerful together.What makes this

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24:50

Site Inspections Out of Country? Why Are Bookings...

Travel Agent Chatter | Friday 15 ·

2024/12/06

In episode 185 Steph cohosts with Jennifer Dugan of Dugan’s Travels. Don’t miss this great episode chock full of helpful wisdom, covering the questions you will find below:1. What is the best way to contact a resort to do a site inspection (email, phone call), especially if the resort is out of the country?Thanks, Jenn B.2. After organizing group tours as a volunteer for my club, I am now transitioning to become a professional. I love your podcast and website - thank you. I'll be doing the 7-day

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26:32

Preventing My Agency from Fraud? Do Commissions...

Travel Agent Chatter | Friday 15 ·

2024/11/29

In episode 184 Steph cohosts with David Meihoefer of TPI! Steph and Dave have some really substantive questions to dig into, so make sure you don’t miss it! Here are the questions:1. Hi Steph and Guest. Our host agency was just hit with fraud and they sent a notice that we’ll be responsible for any fraudulent bookings. Is this common? I’m new and I’m worried I will make a fraudulent booking and not know it. It would be helpful if we knew what to look out and how to avoid bad bookings. —Anonymous2. I

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17:53

Getting Set Up with LLC, Bank Accts, Etc. – Using...

Travel Agent Chatter | Friday 15 ·

2024/11/22

In episode 183 Steph cohosts with Kendra Tainsh of Travel Edge. They’re gonna have a go at the questions below, and give you plenty to learn about in the process!1. Hi, I am just joining a Travel Agent as part of her independent Agency starting in December but I do need to establish myself as an LLC as well as set up a business bank account which I will do at the bank that I have been using for my personal banking. Do you have any suggestions as to the best Credit card for TA's? Thank you, Robin R2

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21:07

Contracts with Suppliers – What to Know? Split...

Travel Agent Chatter | Friday 15 ·

2024/11/15

In episode 182 Steph cohosts with Jennnifer Dugan of Dugan’s Travels! Here’s a taste of the questions!1. Hello, HAR team. Thank you for your very informative article series on booking group travel. I'm working on my first group and trying to wrap my brain around contracts. Is there a contract between you (the travel advisor) and the supplier, and another contract between you and the client, or is it all one contract? Is this in addition to the usual terms and conditions form used when booking FIT

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21:04

Are Booking Platforms Always Confusing? Should I Add...

Travel Agent Chatter | Friday 15 ·

2024/11/08

In episode 181 Steph cohosts with a longtime Friday 15 friend, April Swales of Uniglobe Travel! Here's a taste of the topics they'll tackle -- via your questions!1. I'm a new advisor and the host agency's booking platform is soooo complicated! I'm still trying to make it through the training. Thinking about switching to another host. Are booking platforms so complicated in general? How can you find out? —Marsha G.2. Hi Steph, I've been a long-time listener and am now a regular caller—love the

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22:12

What Computer Should I Buy? Discounts in Host Agency...

Travel Agent Chatter | Friday 15 ·

2024/11/01

(180) What Computer Should I Buy? Discounts in Host Agency Choice. Dual-Ownership of Agency and HAs?In episode 180 Steph welcomes Kendra Tainsh of Travel Edge Network as a co-host. They'll cover the following topics in this week's Friday 15!1. As I move into setting up my own Travel Advisor business, I'm thinking about what computer to get. As a teacher, I've been provided a MacBook Pro, which I love, but I know no different! Laptop? PC? Apple? —Stephanie B.2. I am in the process of researching

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