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PODCAST

Travel Agent Chatter | Friday 15

Host Agency Reviews

We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig

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All Episodes

25:57

Travel Insurance? Fees? First 30 Days?

Travel Agent Chatter | Friday 15 ·

2026/04/17

This week’s Friday 15, we're welcoming Jenn from HAR! A huge thank you to Avoya Travel for sponsoring this episode. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How important is it to get a client to decline insurance or purchase insurance? If I send out a form to a client to decline insurance or confirm that they already purchased insurance and they don’t fill it out, is the email confirmation enough that I offered them the insurance and made them aware of

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01:07:53

$2M in Sales. No Team. No Marketing Budget. Meet Amy!

Travel Agent Chatter | Friday 15 ·

2026/04/11

****** Transcript + Show Notes: https://har.news/vol35Special thanks to today’s sponsor: Uniglobe Travel CenterToday’s guest took a life-changing leap, selling her home, putting everything in storage, and moving her family to Japan. What started as a bold personal decision quickly turned into something much bigger.Since becoming a travel advisor in 2019, Amy has grown her business to over $2 million in annual sales, all as a solo advisor.What makes Amy’s journey particularly powerful is how it’s

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18:03

Closing a lead? Payment Practices? Trust?

Travel Agent Chatter | Friday 15 ·

2026/04/10

This week’s Friday 15, we're welcoming Betsy from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I just started as a travel agent this past September. And I do have quite a few sales, more than I expected. However, There’s been a few instances lately, where people have reached out to me and seemed eager to work together, and I’ll respond back to them to try and set up a quick phone call or video chat to get a vision for their trip, and

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16:15

Leads? Payment Gateways? Hierarchies?

Travel Agent Chatter | Friday 15 ·

2026/04/03

This week’s Friday 15, we're welcoming Erwing from Oasis Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! New advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads through online marketing only, and not tap into friends and family or local community?I am a new home-based travel agent and I am curious as to which online payment gateway host you recommend? I will be using this payment gateway only for my

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20:56

CRMs? Tech Tools? Unnecessary tech?

Travel Agent Chatter | Friday 15 ·

2026/03/27

This week’s Friday 15, we're welcoming Katie from Tern! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m just getting started and trying to wrap my head around using a CRM, but I’m honestly not sure what I should actually be tracking in it day-to-day. Right now, I have client emails, trip details, and notes kind of scattered across different places. What are the most important things a travel advisor should be tracking in a CRM to stay organized and not let

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26:51

Client IDs? Net vs Gross? Selling Yourself?

Travel Agent Chatter | Friday 15 ·

2026/03/20

This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I continue to see it recommended that we get copies of our client's ID's. However, I am unsure of a process to do this that is secure? Or does it need to be secure? Can they just text or email me a photo? I'd love your perspective on this. - ErinCan you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it

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19:55

Corporate to Leisure? DMC Services? Destination...

Travel Agent Chatter | Friday 15 ·

2026/03/13

This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I love your podcasts and have been a loyal listener for over 3 years. In 2023, I trained and started working as a Corporate Travel Advisor for a small agency, remotely. I took the job because thought I needed training in GDS platforms but my true desire is to run my own leisure travel agency. I work full time, have great benefits and have

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17:46

Checklists? Responsible Travel? Website?

Travel Agent Chatter | Friday 15 ·

2026/03/06

This week’s Friday 15, we're welcoming Fora! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am working on creating more automated processes and was wondering if there is a general "checklist" of things an agent should do before each trip? I feel like I am forgetting something and just want to be able to check things off (virtually). Things like "gather personal info", "make airline booking" "make hotel/resort booking" "confirm car rental" "email hotel 2

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20:06

Niche from beginning? Website? FIT?

Travel Agent Chatter | Friday 15 ·

2026/02/27

This week’s Friday 15, we're welcoming GTN! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi! I am looking forward to starting this next great adventure. I have a background as a paralegal that I think will serve me well in the administrative side of things as well as problem solving. I am thinking of specializing in accessible travel. Is this a good idea at the start or would it be better to get to know the business before specializing? - PattiAre you

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17:26

Commission on Fees? Certifications? Facebook?

Travel Agent Chatter | Friday 15 ·

2026/02/20

This week’s Friday 15, we're welcoming Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How common is it for a Host Agency to take a commission on the planning/consulting/concierge/other fees I charge my clients? Is it even okay to charge commission on my planning fee given that I am an IC? For this question, I'm not asking about a payment processing fee if you use the Host payment processor. Rather, I'm talking about applying the same

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14:50

CC Auths? Charging Fees? Switching Hosts?

Travel Agent Chatter | Friday 15 ·

2026/02/13

This week’s Friday 15, we're welcoming Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I have several corporate clients that pay with the same card throughout the year. Can I have them sign a cc authorization form at the beginning of the year and how often do you suggest I renew it? They are extremely busy people and I cannot ask them to complete the form for each and every flight they need.I would love continued conversations about how

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19:05

Suppliers? Rebranded? Credit Card Authorizations?

Travel Agent Chatter | Friday 15 ·

2026/02/06

This week’s Friday 15, we're welcoming NEST Plus with April! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!When choosing a supplier to work with, what are some questions to ask them about their support given to you and your clients. Same question for host agencies. It gets expensive trying so many only to discover the fit is not right. Thanks - BarbaraHi!!! I have basically been binge listening to the podcast for about a month now and I've enjoyed everything

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17:41

Reasonable fees? Preferred Suppliers? Thresholds for...

Travel Agent Chatter | Friday 15 ·

2026/01/23

This week’s Friday 15, we're welcoming Travel Leaders Market Square with Kelly and Rochelle! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do I decide what reasonable travel fees are to charge my clients? I'm a newbie. Can you talk about how to determine the host agency preferred suppliers both before joining and once you’re a member? It’s very difficult to find suppliers on your own. Following up on the seminar at sea question. My host does not allow new

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16:38

Chargebacks? Partnerships? FAM as new advisor?

Travel Agent Chatter | Friday 15 ·

2026/01/16

This week’s Friday 15, we're welcoming Sava Travel and Byrd! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How can travel advisors protect ourselves against fraudulent chargebacks? I have terms and conditions in my TravelJoy that the clients have to sign when they pay a deposit and make payments. I had a client sign for a non-refundable deposit, They submitted a charge back for the deposit to their bank. What can I do?How do you start a partnership with

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15:25

Client communication? Niches? Quoting Clients?

Travel Agent Chatter | Friday 15 ·

2026/01/09

This week for the Friday 15, we're opening 2026 with OASIS Travel Network and Chelsea! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have been listening to past Friday15’s and someone mentions that they send an email to prospective clients to explain HOW she is paid (commissions, fees etc). I'm communicating that I will be charging fees in my business, but while I am in my 1st year of business (currently), I am waiving those fees. But I want to have

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30:17

Family travel? First year focus? Marketing activities?

Travel Agent Chatter | Friday 15 ·

2025/12/19

This week for the Friday 15, we've got a final in-house HAR special with the entire HAR crew, Shayna Zand, Abbey von Gohren, Rita Perez and Jenn Myers! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! What are a few things that families care about when they travel (other than the cost) that advisors can typically overlook or forget about?Having been a franchise owner, if you were advising a brand-new IC today, what would you tell them to focus on in their

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30:58

Generate Leads? FIT’s with non-preferred? Confusing...

Travel Agent Chatter | Friday 15 ·

2025/12/12

This week for the Friday 15, we've got a special in-house HAR special with Jenn Myers and Rita Perez! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us!I’m a relatively new advisor (I started about a year and a half ago) and I am trying to understand the concept of “leads”. My host agency (which I love!) does not have a lead generation program, and I would really like to see how a lead works and practice using my training and skills with a mock lead. Do you

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24:29

What to Expect With Hosts? LLC’s? Partnerships?

Travel Agent Chatter | Friday 15 ·

2025/12/05

This week for the Friday 15, it’s the RETURN OF STEPH LEE as she cohosts with Lori Speers of Levarte, now a KHM travel company. So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us!I am wanting to transition from working fulltime at home for my current job, to owning my own homebased travel business. I still need to keep my fulltime salary while my travel business ramps up. I have been researching into host agencies, and think this is the way I will go. If I do

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27:53

FIT best practices? Costs to join a host? Niche and...

Travel Agent Chatter | Friday 15 ·

2025/11/21

This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!I'm very confused and overwhelmed by the FIT "best practice" for travel advisors. When advisors put together a/an FIT, do they always use tour suppliers (like Classic Vacations/Project Expeditions, etc), or make it themselves by reaching out directly to tour operators (if price is more favorable to client), or just patch things

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22:35

Help with BDMs! Group Bookings? Commission Splits?

Travel Agent Chatter | Friday 15 ·

2025/11/14

This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us!I worked as an independent contractor for a brick-and-mortar agency before covid. BDMs visited us regularly with updates, and stayed to chat. Their presence drew attendees and raised my credibility. Unfortunately, that agency has the worst split in the business. I switched to a host agency

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