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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

00:38:01

GRC Risks for MSPs

The MSP Zone ·

2025/01/29

Join our panel of experts as we explore the complexities of compliance for Managed Service Providers (MSPs) and how Cyber Verify serves as a crucial tool in translating various compliance requirements across different industries, ensuring that MSPs can effectively manage controls for their diverse client base.

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00:41:02

Modernizing Cybersecurity: The Path to Immunity

The MSP Zone ·

2025/01/16

The episode focuses on the urgent need for modernizing outdated systems to enhance cybersecurity. Charles Weaver emphasizes the significant role Managed Service Providers (MSPs) will play in this multi-year project, starting this year, to ensure systems are updated and protected against cyber threats.

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00:45:26

The Bright Future of MSPs in 2025

The MSP Zone ·

2025/01/08

n this episode, we dive into the current state and future outlook of Managed Service Providers (MSPs). Our discussion highlights the strong optimism for 2025 demand among MSPs, reflecting a positive sentiment across the industry. Despite the typical uncertainties that election years bring, most MSPs reported a successful 2023 and are looking forward to the conclusion of the election cycle.As we move into 2025, challenges are anticipated, but the overall expectation is one of growth. MSPs are

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00:39:32

Will CMMC Be Relevant for MSPs in the Future?

The MSP Zone ·

2024/12/11

This conversation delves into the Cybersecurity Maturity Model Certification (CMMC) and its implications for Managed Service Providers (MSPs). Charles Weaver and Chris Viau discuss the origins of CMMC, its framework, and how it applies to MSPs and their clients in the Defense Industrial Base (DIB). They explore the different levels of CMMC compliance, the role of the UCS framework tailored for MSPs, and the future of CMMC amidst potential deregulation. The discussion emphasizes the importance of

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00:39:12

The Origins of Managed Services

The MSP Zone ·

2024/12/05

SummaryIn this conversation, Charles and Mike Backers delve into the evolution of the Managed Services Provider (MSP) industry, exploring its origins, challenges, and the establishment of standards that define the profession today. Mike shares his journey from a professional engineer to a key figure in the MSP landscape, discussing the importance of client relationships, the need for ethical practices, and the impact of regulatory pressures. The dialogue highlights the significance of creating a

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00:44:41

Political Winds are Changing for MSPs

The MSP Zone ·

2024/11/21

SummaryIn this conversation, Charles discusses the shifting political landscape affecting Managed Service Providers (MSPs) and the evolving cybersecurity environment. He emphasizes the need for cyber immunity legislation to alleviate the risk burden on MSPs and enhance cybersecurity practices. The discussion covers the importance of cyber hygiene, the role of state governments, and the benefits of implementing such legislation for various stakeholders, including businesses and MSPs themselves

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00:32:11

Why MSPs Must Engage with AI Now

The MSP Zone ·

2024/11/05

In this conversation, Charles Weaver and Sam Blowes discuss the implications of artificial intelligence (AI) for Managed Service Providers (MSPs). They explore the necessity of AI usage policies, the impact of AI on employment, data privacy and compliance risks, the accuracy of AI outputs, and the importance of engaging with AI technologies. The discussion emphasizes that while AI presents challenges, it also offers opportunities for MSPs to enhance their services and better serve their

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00:40:30

Regulation from the MSP Point of View

The MSP Zone ·

2024/10/22

In this conversation, Charles Weaver and Hannah Finley delve into the complexities of MSP regulation and compliance, exploring the role of compliance officers, the challenges faced in regulated markets, and the dynamics of government oversight. They discuss the importance of cybersecurity in managed services, the value of compliance for MSPs, and the evolving relationship between MSPs and their clients. The conversation highlights the need for MSPs to adopt best practices and frameworks to protect

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00:34:53

Building a Better MSP: Strategies for Success

The MSP Zone ·

2024/10/08

Michael George, an experienced leader known for guiding companies through significant growth, has been named the new CEO of Syncro. With a well-established reputation in the MSP sector, George previously led the turnaround of an RMM company, culminating in its sale to ConnectWise in 2019.George's appointment comes at a pivotal moment for Syncro, as the company is on the brink of innovation and expansion. His strategic vision aims to leverage MSP platforms to enhance value and efficiency. George's

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00:19:00

Do We Have an MSP Shortage?

The MSP Zone ·

2024/10/01

In this conversation, Charles Weaver explores the question of how many Managed Service Providers (MSPs) exist globally. He emphasizes the importance of defining what constitutes an MSP and provides a historical context for the evolution of the MSP model. Weaver discusses the shift from reactive IT services to proactive management and the implications of this evolution for the industry.

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00:11:11

MSPs Making a Difference During Cybersecurity...

The MSP Zone ·

2024/09/24

SummaryIn this conversation, Charles Weaver emphasizes the significance of National Cybersecurity Awareness Month and outlines three actionable steps that Managed Service Providers (MSPs) can take to enhance cybersecurity awareness and resilience among their clients. He stresses the importance of continuous awareness, being equipped with the right tools, and taking concrete actions to help at least one customer improve their cybersecurity posture. The discussion aims to inspire MSPs to actively

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00:27:42

Is the Break/Fix Model Damaging the Managed Services...

The MSP Zone ·

2024/09/03

The episode discusses an article claiming that many customers want to leave their MSPs, but is this accurate? The MSP Zone identifies five key points to consider: the existence of bad MSPs, customers who engage with MSPs but don't utilize managed services, the prevalence of bad break-fix providers, the likelihood of customers looking to replace their MSPs, and the motive behind writing such articles. The episode emphasizes the importance of finding a reputable MSP through interviews, third-party

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00:34:39

The MSP Effort to Win the Cyber War

The MSP Zone ·

2024/08/27

For over 4 decades, Managed Service Providers (MSPs) have been instrumental in providing security solutions, yet the cyber threat landscape continues to evolve, leaving small and medium-sized businesses vulnerable. The insights from Michael Crean of SonicWall shed light on this ongoing challenge and the potential strategies to mitigate risks. The discussion highlights how advancements in technology and increased connectivity have expanded the avenues for cyber attacks. It underscores the critical

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00:31:17

Government Recognition of MSPs in Cybersecurity

The MSP Zone ·

2024/08/20

SummaryIn this episode, Charles Weaver discusses three significant shifts in public policy towards the MSP community. The first shift is an awakening in the government's recognition of the important role MSPs play in cybersecurity and protecting national critical infrastructure. The second shift is the insurance industry's understanding of the value of MSPs in assessing and controlling cyber risks. The third shift is the incorporation of MSPs as educators and frontline responders in promoting

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00:30:07

CrowdStrike Lessons Learned: Stricter Testing and...

The MSP Zone ·

2024/08/08

SummaryA software update by CrowdStrike caused a blue screen of death on 8.5 million Windows machines, leading to widespread flight cancellations and disruptions. The incident raised questions about the reliability of EDR and MDR solutions embedded in the kernel. Cybercriminals took advantage of the situation by setting up scam websites and domains. MSPs and organizations should consider vendor due diligence and have alternative solutions in case of similar incidents. Microsoft may reevaluate

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00:36:34

Defining the Duty of Care for MSPs - Ep 293

The MSP Zone ·

2024/07/31

The conversation discusses a legal case involving an IT provider and a law firm client, highlighting the importance of written agreements in the MSP industry. The case raises questions about the duty of care that IT service providers owe to their clients and the scope of that duty. It emphasizes the need for comprehensive contracts that specify the responsibilities and exclusions of the service provider. The conversation also explores the distinction between MSPs and non-MSPs and the potential legal

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00:20:07

The Role of MSPs in Achieving Cyber Hygiene

The MSP Zone ·

2024/07/01

The conversation discusses the concept of managed services immunity as a solution to the cyber pandemic. It explores how legislative bodies, like the state of Florida, are providing incentives for organizations to practice proper cyber hygiene and offering immunity from severe repercussions in the event of a cyber-attack. The conversation also highlights the role of managed service providers (MSPs) in helping organizations achieve cyber hygiene and obtain managed services immunity. The concept of

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00:25:54

Private Equity Impact on Managed Services - Ep 291

The MSP Zone ·

2024/06/19

The Managed Service Provider (MSP) industry has seen significant changes since 2010, marked by a trend towards Private Equity (PE) expansion, growth, and consolidation. This movement has brought about a critical examination of value creation versus value extraction within the sector. Value creation in this context refers to the process of enhancing a company's value by offering superior products, services, or experiences that customers appreciate. On the other hand, value extraction often involves

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00:37:39

An Interview with Chris Massey of N-able

The MSP Zone ·

2024/06/03

Chris Massey's journey in the IT field is a testament to the dynamic nature of the managed services industry. Starting as an internal IT professional, Chris has traversed various roles, gaining invaluable experience along the way. His tenure at Bocada, DRS, and Involta equipped him with a deep understanding of the industry's intricacies. At N-able, Chris has taken on the mantle of a mentor, guiding MSPs globally. His insights are shared on the N-able podcast, 'Now That's IT,' where he delves into

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00:33:46

A Discussion with John Street of Pax8

The MSP Zone ·

2024/05/29

John Street's contributions to the managed services professional community have been significant and long-lasting. His entrepreneurial journey began with the founding of MX Logic in 2002, a company that quickly became a household name among Managed Service Providers (MSPs) for its robust email security solutions. The acquisition of MX Logic by McAfee in 2009 stands as a testament to the company's success and the value it provided in the realm of cybersecurity. Continuing his visionary approach,

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347 results

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