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PODCAST

Confessions of a Cleaning Business Owner

Domestic Cleaning Business Network

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

business

All Episodes

37:10

Get ready for employment law changes in April

Confessions of a Cleaning Business Owner ·

2024/12/31

In this episode, Louise and Diane discuss the upcoming changes to employment laws set to take effect in April 2025. They explore various aspects of these changes, including eliminating unfair dismissal from day one, introducing the Fair Work Agency to enforce employee rights, and the implications of zero-hour contracts. The conversation also covers flexible working requirements, sick pay regulations, and the responsibilities of employers regarding harassment and maternity leave. The hosts emphasise

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01:02:35

Business is a game - How to win

Confessions of a Cleaning Business Owner ·

2024/12/26

In this episode of Confessions of a Cleaning Business Owner, Diane and Louise dive into the fascinating world of business strategy through the lens of game theory. They explore the concept of treating business as a game, where mindset, trust, and resilience are the keys to success.From navigating ethical dilemmas to crafting dynamic pricing strategies, this episode unpacks the complex challenges faced by cleaning business owners. Diane and Louise discuss the importance of building trust with

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30:32

Domestic Cleaning industry awards review

Confessions of a Cleaning Business Owner ·

2024/12/20

In this episode of Confessions of a Cleaning Business Owner, Louise and Diane dive into the highlights and lessons from the recent Domestic Cleaning Business Industry Awards. They explore the journey of transitioning the awards from online to in-person events, emphasizing the power of community support in making such initiatives a success.The discussion sheds light on the strategic value of participating in industry awards, offering tips on how to craft compelling applications and why nominating

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36:27

Taking cleaning from a hobby to a business

Confessions of a Cleaning Business Owner ·

2024/12/04

In this episode of Confessions of a Cleaning Business Owner, Louise and Diane explore the transition from cleaning as a hobby to a professional business. They discuss the challenges and realities of running a cleaning business, including client expectations, the physical toll of cleaning, and the importance of valuing one's skills. The conversation emphasizes the need for professional products, the joy of cleaning, and strategies for building a sustainable business while maintaining a work-life

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21:14

Why December is the worst month of the year for...

Confessions of a Cleaning Business Owner ·

2024/11/27

🎙️ New Episode Alert: Why Diane Hates December! 🎙️In this festive-but-frustrating episode of Confessions of a Cleaning Business Owner, Louise and Diane dive into why December can feel more bah humbug than holly jolly for cleaning business owners. From the financial headache of holiday pay to the seemingly impossible task of recruitment during the holiday season, they break down why this time of year is a perfect storm for stress. (Spoiler: not all industries struggle—some are downright

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20:26

Why your staff training is failing

Confessions of a Cleaning Business Owner ·

2024/11/20

In this episode of Confessions of a Cleaning Business Owner, Louise Trehearn and Diane Greenwood discuss the common pitfalls in staff training within cleaning businesses. They explore why training often fails, emphasizing the importance of structured training, practical techniques, and creating a positive learning environment. The conversation highlights the need for business owners to invest time and money in training to ensure long-term success and quality service delivery. They also provide

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28:34

Training CoSHH in a real domestic Setting

Confessions of a Cleaning Business Owner ·

2024/11/14

In this episode of Confessions of a Cleaning Business Owner, Louise Trehearn and Diane Greenwood delve into the importance of COSHH training in the domestic cleaning sector. They discuss the integration of COSHH principles into practical training, emphasizing the need for understanding safety data sheets, risk assessments, and the real-world application of cleaning techniques. The conversation highlights the dangers of mixing chemicals, the significance of dwell time, and the necessity of informed

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49:09

Interview with MBT about starting a business and...

Confessions of a Cleaning Business Owner ·

2024/11/06

In this episode of Confessions of a Cleaning Business Owner, Diane chats with Keith and Bex from MBT Property Management about their journey into the cleaning business. They discuss their backgrounds, the challenges they faced in starting and growing their business, and the importance of pricing and outsourcing. Bex shares her initial reluctance towards cleaning, while Keith reflects on his diverse work history. Together, they highlight the evolution of their business and the strategies they

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30:05

Training your cleaning team

Confessions of a Cleaning Business Owner ·

2024/10/30

In this episode of 'Confessions of a Cleaning Business Owner', Louise discusses the critical importance of training staff in the domestic cleaning industry. She highlights the costs associated with inadequate training and the challenges of traditional training methods. Louise emphasizes the need for structured training programs, effective techniques, and the importance of assessing and empowering cleaners. The conversation also touches on innovative training environments and the long-term benefits

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26:08

Are you stuck in a busy trap?

Confessions of a Cleaning Business Owner ·

2024/10/23

In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the challenges faced by busy entrepreneurs, particularly in the cleaning industry. They explore the balance between work and personal life, the pitfalls of hustle culture, and the importance of setting boundaries. They emphasise the need for business owners to evaluate their pricing strategies and the impact of survival pricing on their overall success. The conversation also touches on the significance of personal

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26:50

Creating your own cleaning products

Confessions of a Cleaning Business Owner ·

2024/10/16

In this episode of 'Confessions of a Cleaning Business Owner', Louise and Diane discuss the viability of making your own cleaning products, particularly in a professional cleaning context. They explore the health and safety regulations that apply to professional cleaners, the risks associated with homemade cleaning solutions, and the importance of consumer trust in cleaning products. The conversation also delves into the regulatory landscape for cleaning products, emphasising the need for proper

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35:54

Cleaning Safely including PPE and infection control

Confessions of a Cleaning Business Owner ·

2024/10/09

In this conversation, Louise and Diane discuss essential practices for cleaning safely, focusing on personal protective equipment (PPE), particularly gloves, and the importance of understanding their types and uses. They delve into the significance of colour coding in cleaning, waste management regulations, and the differences between professional and supermarket cleaning chemicals. The discussion also highlights the shift towards eco-friendly products and the importance of using appropriate masks

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21:32

Should I make a cup of tea for my cleaner?

Confessions of a Cleaning Business Owner ·

2024/10/02

In this episode of 'Confessions of a Cleaning Business Owner', Louise and Diane discuss essential tips for clients to enhance their cleaning experience. They cover topics such as the importance of tidying up before cleaners arrive, realistic expectations regarding cleaning time, effective communication, and the significance of tipping during the holiday season. The conversation also touches on managing pets, the etiquette of offering drinks, and the need for clear access to homes. Ultimately, the

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22:03

When a complaint from a customer feels like too much

Confessions of a Cleaning Business Owner ·

2024/09/25

In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the emotional challenges of handling customer complaints in the cleaning industry. They explore effective strategies for complaint management, the importance of communication, and how to learn from feedback to improve business practices. The conversation emphasizes the need for a structured approach to complaints, including the use of templates and systems to enhance customer service and build

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25:09

How is it possible to run a successful cleaning...

Confessions of a Cleaning Business Owner ·

2024/09/18

In this insightful episode, Louise and Diane dive deep into the common struggles cleaning business owners face, especially those working tirelessly yet barely turning a profit. They break down the importance of having the right business model, discuss effective pricing strategies, and highlight the challenges of growth in the cleaning industry. From exploring different business structures, like the agency model, to emphasizing the need to address foundational issues before scaling, this episode is

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31:25

3 common Cleaning business owner mistakes

Confessions of a Cleaning Business Owner ·

2024/09/11

In this episode, Louise and Diane discuss the three most common mistakes of cleaning business owners: saying yes too often, undercharging or underquoting, and being too nice. They explore the consequences of these mistakes and provide insights on how to avoid them. The conversation emphasises the importance of setting boundaries, valuing your services, and managing customer expectations. They also mention the upcoming DCBN Awards and Diane's marketing book.keywords cleaning business, mistakes,

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30:04

Recruitment after the summer holiday

Confessions of a Cleaning Business Owner ·

2024/09/04

In this episode, Louise and Diane discuss the recruitment process for cleaning businesses. They talk about the best time of year to recruit, where to advertise job openings, and the importance of building relationships with potential resources. They also share their recruitment processes and offer tips for training new hires. The conversation emphasizes the need to recruit the right candidates who align with the business's values and to provide thorough training to ensure success.

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26:51

Domestic Cleaning Industry Awards

Confessions of a Cleaning Business Owner ·

2024/08/28

The conversation is about the Domestic Cleaning Industry Awards, which are held annually to recognize and celebrate the achievements of domestic cleaning businesses. The awards aim to give recognition to the industry and promote excellence in various categories. The conversation covers the different award categories, the judging process, and the importance of self-nomination. It also mentions the upcoming in-person awards ceremony and the opportunity for networking and celebration.

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28:13

Which Vacuum is best??

Confessions of a Cleaning Business Owner ·

2024/08/23

In this conversation, Louise and Diane discuss the best vacuum cleaners for different cleaning needs. They explore the pros and cons of various types of vacuums, including canisters, uprights, corded, cordless, bagged, and bagless. They also touch on the importance of using the right attachments and the value of investing in higher-quality vacuums for professional cleaning services. The conversation highlights the need for a balance between performance, durability, and cost when choosing a vacuum

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27:16

Self employed or employed team growth??

Confessions of a Cleaning Business Owner ·

2024/08/14

***there is some slight sound issues in this podcast***In this episode, Louise and Diane discuss the differences between employing a team and using self-employed contractors in a cleaning business. They debunk myths and provide insights into the decision-making process. They emphasise the importance of considering the business model and the need for consistency in service. They also address topics such as training, uniform, client requirements, and the risk of contractors stealing clients. The

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166 results

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