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PODCAST

Confessions of a Cleaning Business Owner

Domestic Cleaning Business Network

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

business

All Episodes

25:27

Handling Price objections

Confessions of a Cleaning Business Owner ·

2025/10/01

Unlock the secrets to overcoming price objections and boosting your cleaning business’s sales confidence in this episode of "Confessions of a Cleaning Business." Hosts Louise Trehearn and Diane Greenwood dive deep into the art of handling price objections, sharing practical sales techniques, real-world examples, and role-play scenarios tailored to the cleaning industry.Discover how to build rapport, communicate value, and turn objections into opportunities. From understanding client budgets to

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34:38

Mastering difficult staff conversations

Confessions of a Cleaning Business Owner ·

2025/09/24

Managing people isn’t easy—especially when conversations get tough. In this episode of “Confessions of a Cleaning Business Owner,” we break down how to handle difficult staff conversations with confidence and compassion. From employee performance and attendance issues to team dynamics and even personal hygiene concerns, we share practical communication strategies you can apply immediately in your cleaning business.You’ll learn how to prepare for hard conversations, set clear boundaries and

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34:44

What makes a good cleaner

Confessions of a Cleaning Business Owner ·

2025/09/17

Running a cleaning business doesn’t have to be chaotic. In this episode of Confessions of a Cleaning Business Owner, we break down the exact systems that save time, reduce stress, and boost profit. From standardizing your cleaning processes and training your team methodically, to using geographic scheduling and digital automation for bookings and invoicing—we cover the essentials that keep your operations flowing.We also look beyond the business to the daily habits that buy back your time:

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23:51

How do political tensions and misinformation shape...

Confessions of a Cleaning Business Owner ·

2025/09/10

How do political tensions and misinformation shape the cleaning business landscape? In this episode, we dive deep into the current UK political climate and its ripple effects on cleaning business owners, managers, and their teams. With a spotlight on workplace diversity, we discuss the challenges of managing employee conversations around sensitive topics—especially as the industry relies heavily on immigrant workers and increasingly diverse teams.Our hosts share real-life experiences, unpacking how

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35:31

Unlocking Customer Loyalty: The Power of Appreciation

Confessions of a Cleaning Business Owner ·

2025/09/03

In this heartfelt and practical episode, Louise and Diane dive deep into one of the most overlooked secrets to growing a successful cleaning business: customer appreciation. From handwritten thank-you cards to seasonal gifts and savvy referral programs, they unpack the real-world strategies that build loyalty and keep clients coming back. Whether you're just starting out or scaling your cleaning empire, this conversation is packed with insights on: Balancing discounts with profitability Why

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34:19

What must be given up to scale a cleaning business?

Confessions of a Cleaning Business Owner ·

2025/08/26

Ready to scale your cleaning business but not sure where to start? In this episode of ‘Confessions of a Cleaning Business Owner’, we break down the essential changes every ambitious owner needs to make for real growth. Say goodbye to paper diaries and time-consuming in-person quotes—discover how automation, digital tools, and the right software can streamline your operations and boost efficiency.We share honest insights and personal stories about embracing technology, creating boundaries between

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31:03

Challenges business owners face in taking holidays

Confessions of a Cleaning Business Owner ·

2025/08/19

Are you a cleaning business owner who finds it nearly impossible to take a stress-free holiday? You’re not alone. In this episode, we dive deep into the real challenges business owners face when stepping away from their companies—especially in the cleaning industry. From the struggle to set boundaries and empower your team, to the internal battle with ego and the fear of losing control, we cover it all.Join us as we explore practical steps for planning time off, avoiding burnout, and building a

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21:23

Transporting cleaning products

Confessions of a Cleaning Business Owner ·

2025/08/13

Ever thrown a bottle of bleach in your car boot and hoped for the best? In this episode of Confessions of a Cleaning Business Owner, we’re getting real about what it actually takes to transport cleaning products safely (spoiler: it’s not just about chucking everything in a box and hoping for the best).We dig into COSHH regulations—what they mean for you, why most cleaners ignore them (yep, we’ve been there), and how those temperature swings in your van could be ruining your kit. From the chaos of

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24:04

Eco friendly cleaning or just green washing

Confessions of a Cleaning Business Owner ·

2025/08/06

Ever wondered what it really takes to run an eco-friendly cleaning business? In this episode of Confessions of a Cleaning Business Owner, we get honest about the ups, downs, and downright confusing bits of going green. From our wild ride trying out electric bikes (spoiler: it wasn’t all smooth sailing) to figuring out if probiotic cleaners are actually worth the hype, we’re sharing the real stories behind the marketing buzzwords. We chat about why reading those “eco” labels matters, how greenwashing

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41:28

What changes will AI bring to the cleaning industry?

Confessions of a Cleaning Business Owner ·

2025/07/30

Is AI about to change everything—or just help us vacuum faster? In this episode, we dive into what the next five years might look like for cleaners and business owners as automation and robotics become part of our daily routines. From smart vacuums to supply management systems, the tech is advancing fast—but the human touch still matters.We chat about shifting attitudes toward housework, how younger generations are viewing cleaning differently, and what that means for client expectations. Plus, we

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52:26

Why Cleaning makes us feel better

Confessions of a Cleaning Business Owner ·

2025/07/23

Running a cleaning business isn’t just about mops and margins—it’s deeply personal. In this episode, we get into the emotional side of the job. We talk about how cleaning can ground us, quiet the chaos, and give us that hit of satisfaction when everything’s finally spotless. There’s something powerful about turning disorder into calm—and for many of us, it's what got us into this business in the first place.But once you step into ownership, things shift. The gratification isn't instant anymore—now

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34:27

Starting a cleaning business with zero budget

Confessions of a Cleaning Business Owner ·

2025/07/16

Thinking about launching your own cleaning business but not sure where to begin? This episode of Confessions of a Cleaning Business Owner is your practical roadmap from start-up uncertainty to entrepreneurial confidence. We break down what it really takes to get started in the cleaning industry—no big budget required.Join us as we talk through: The essential first steps for new cleaning business owners How to find your first customer (it’s easier than you think!) Why clear terms and conditions and

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31:54

Recovering from Quoting mistakes

Confessions of a Cleaning Business Owner ·

2025/07/10

Ever found yourself underquoting for a cleaning job, only to realize it’s costing you more than just your time? In this episode of Confessions of a Cleaning Business Owner, we’re diving into the all-too-common challenge of misquotes in the cleaning industry—why they happen, how they impact client relationships, and what you can do about them.Join us as we unpack the root causes of underquoting, from lack of confidence to shifting client needs, and share real-world strategies for clear

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40:36

Is it too late to fix 2025?

Confessions of a Cleaning Business Owner ·

2025/07/02

In this episode, the hosts explore why the middle of the year is such an important time for business owners to pause and reflect. They discuss how taking stock of your progress, setting realistic goals, and monitoring your business numbers can shape the months ahead.The conversation covers the value of seeking feedback to maintain quality and keep clients happy, as well as the benefits of letting go of perfectionism in favour of taking action. You’ll hear practical approaches to planning, including

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28:29

Trained insured and safe

Confessions of a Cleaning Business Owner ·

2025/06/26

Unlock the secrets to running a safer, smarter, and more successful cleaning business! In this episode of Confessions of a Cleaning Business Owner, we dive deep into the world of the cleaning industry—exploring why training, insurance, and professional standards are non-negotiable for growth and sustainability.Join the hosts as they reveal how the Domestic Cleaning Business Network (DCBN) bridges crucial knowledge gaps, delivers essential training, and champions best practices for health and

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41:57

Burnout - The hidden struggle of cleaning business...

Confessions of a Cleaning Business Owner ·

2025/06/17

Burnout isn’t just a buzzword—it’s a reality for so many cleaning business owners. In this candid episode, Louise Trehearn and Diane Greenwood get real about the relentless demands of running a cleaning business. From juggling pricing and time management to battling hustle culture and emotional distractions, they dive deep into the mental and physical pressures that come with entrepreneurship.Louise and Diane share honest insights on how business owners can set boundaries, communicate

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37:41

Nobody wants to work - it is not them, its you

Confessions of a Cleaning Business Owner ·

2025/06/11

Recruitment is the backbone of any thriving cleaning business, yet most owners dedicate less than an hour a week to it. In this episode, we uncover why investing time and effort into hiring is essential for business growth. From building efficient recruitment systems to leveraging technology that reduces no-shows, we break down the strategies that make hiring smoother and more effective.Our conversation explores the fine balance between automation and human connection, the impact of client quality

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27:58

The Hidden Truth About Customer Payments

Confessions of a Cleaning Business Owner ·

2025/06/05

Are you a cleaning business owner tired of chasing payments? In this episode, we tackle the all-too-common issue of customers withholding payment in the cleaning industry. Our hosts break down why payment problems happen, how to spot red flags early, and the critical role of managing customer expectations. You’ll learn practical strategies for setting financial buffers, handling non-payment, and using legal contracts to protect your business. Plus, we share tips for responding to bad reviews and

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31:25

Are Supermarket cleaning products putting your health...

Confessions of a Cleaning Business Owner ·

2025/05/28

Are your supermarket cleaning products putting your health at risk? In this episode, we dive deep into the world of cleaning products, exposing the hidden dangers of over-processed chemicals and debunking the myth that a fresh scent means true cleanliness. Our hosts break down the differences between supermarket and commercial cleaning products, explore the benefits of eco-friendly and probiotic solutions, and reveal how marketing tactics can mislead even the savviest consumers.We discuss the

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30:23

Is it too easy to start a cleaning business?

Confessions of a Cleaning Business Owner ·

2025/05/21

Confessions of a Cleaning Business Owner with Louise and DianeStarting a cleaning business might seem simple, but beneath its accessibility lie unexpected challenges. In this episode, Louise and Diane dive deep into the realities of entrepreneurship in the cleaning industry—balancing full-time jobs, navigating market saturation, and overcoming the pitfalls of low barriers to entry. They explore the rise of side hustles, the critical role of planning, and the often-overlooked impact of workplace

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165 results

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