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PODCAST

Walk-Ins Welcome: A Healthcare Marketing Podcast

Patient Care Marketing Pros

Welcome to "Walk-Ins Welcome: A Healthcare Marketing Podcast," presented weekly by Nick Hoard and Michael Ray of Patient Care Marketing Pros. Tune in each week to hear from Nick and Michael as they share valuable advice, engaging interviews, and success stories to inspire and inform you about the nuances of healthcare marketing to help you increase your clinic"s patient volume.

business marketing

All Episodes

00:36:03

Ep. 165: Best EMR Solutions for Urgent Care -...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2025/01/29

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this episode of Walk-Ins Welcome, we sit down with Patrice Pash, seasoned urgent care expert and representative of UrgentIQ, to explore how the urgent care industry continues to adapt and thrive. Patrice shares her 20+ years of experience, reflecting on the evolution of urgent care—from the days of “doc in a box” stereotypes to innovative solutions like AI technology and intuitive EMR systems. She

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00:48:23

Ep. 164: Scaling Urgent Care Success with Metrics &...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2025/01/22

🚨 Register for our upcoming, "Your 2025 Healthcare Marketing Plan" webinar: https://webinars.patientcaremarketingpros.com/2025-planIn this episode of Walk-Ins Welcome, we kick off 2025 with special guest April Gillam, Head of Industry Strategy and Consulting at Solve, making her third appearance on the podcast. Known as the "industry's best friend," April shares invaluable insights for urgent care leaders navigating the busy respiratory season, focusing on the key metrics of patient volume,

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00:34:06

Ep. 163: Revolutionizing Medical Coding with Promax...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2025/01/15

🚨 Register for our upcoming, "Your 2025 Healthcare Marketing Plan" webinar: https://webinars.patientcaremarketingpros.com/2025-planIn this episode of Walk-Ins Welcome, we dive into the transformative world of AI in healthcare with Thomas Camp and Mark McKinzey from Exdion Health. As leaders in healthcare revenue cycle management, they share insights about their groundbreaking product, ProMax AI, which is revolutionizing medical coding and documentation. The conversation explores how AI is helping

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00:38:31

Ep. 162: Setting Your Urgent Care Up for Success in 2025

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2025/01/08

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitStart 2025 strong with this guide to running an effective all-staff meeting for your urgent care. Nick and Michael break down the key components of a successful annual kickoff, from conducting year-end reviews to setting achievable goals. Learn how to incorporate team recognition, facilitate productive breakout sessions, and create an engaging atmosphere that motivates your staff. Plus, get practical tips

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00:44:19

Ep. 161: Goal Setting for Urgent Care Owners

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/12/18

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn the final episode of 2024, Nick and Michael share a comprehensive framework for setting both personal and professional goals for the upcoming year. They break down their company's most successful year and introduce a detailed personal roadmap approach that covers family, finance, fitness, relationships, lifestyle, spiritual, and business objectives. Drawing from their own experiences, they discuss the

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00:26:42

Ep. 160: 2024 Year In Review - Spotify Wrapped

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/12/11

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this reflective episode, Nick and Michael dive into their 2024 Spotify Wrapped statistics, celebrating a year of significant growth for Walk-Ins Welcome. They share impressive metrics including 92% new listeners, expansion to 11 countries, and 75% more streams compared to the previous year. The hosts discuss their most popular episode (#145 on retargeting secrets) and their evolution into what they

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00:35:48

Ep. 159: Breaking Healthcare Burnout: Leadership...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/12/04

🚨 Register for our upcoming webinar: https://webinars.patientcaremarketingpros.com/2025-planGet started on your journey to better well-being with her free High Performance Indicator assessment at healthcareelevation.com/HPI. Nick is sitting down with LynAnn Weaver, founder of Healthcare Elevation Partners and certified high-performance coach, to discuss burnout in healthcare. Drawing from her incredible journey of overcoming a life-changing accident and her extensive background in healthcare

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00:33:18

Ep. 158: Streamlining Patient Intake: How CyrenCare...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/11/27

🚨 Register for our upcoming webinar: https://webinars.patientcaremarketingpros.com/2025-planGet your FREE two-month trial of CyrenCare by mentioning the podcast! https://calendly.com/kathychae-cyrencare/cyrencare?month=2024-11 In this episode of Walk-Ins Welcome, Kathy Chae, co-founder and CEO of CyrenCare, discusses her innovative software solution that's transforming patient intake at urgent care centers and emergency departments. Before founding CyrenCare, Chae worked in emergency medicine

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00:31:11

Ep. 157: Urgent Care Advocacy: Inside the Fight for...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/11/20

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit In this episode, Kristin Rastatter, Advocacy Manager at the Urgent Care Association (UCA), shares her unique journey from Meals on Wheels to urgent care advocacy. The discussion centers on UCA's initiatives with the Centers for Medicare & Medicaid Services (CMS) to secure fair reimbursement for urgent care centers. Kristin details how a recent congressional letter with 26 bipartisan signatures led to

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00:03:15

Welcome to Walk-Ins Welcome!

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/11/19

Dive into the dynamic world of healthcare marketing with "Walk-Ins Welcome: A Healthcare Marketing Podcast," presented by Nick Hoard and Michael Ray from Patient Care Marketing Pros. This weekly podcast is your essential guide to navigating the complexities of marketing in the healthcare sector. Each episode, Nick and Michael offer a blend of expert advice, engaging interviews, and inspiring success stories to equip you with the knowledge and tools needed to boost your clinic's patient volume. From

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00:23:43

Ep. 156: Can We, Should We? A Decision Framework for...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/11/13

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this episode of Walk Is Welcome, we dive into a practical decision-making framework designed specifically for urgent care owners facing constant requests for sponsorships, advertising, and business opportunities. Nick and Michael break down the "Can We, Should We" framework - a simple yet powerful tool that helps clinic owners evaluate and respond to business opportunities with confidence. Developed

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00:47:11

Ep. 155: How Strong Leadership Cut Healthcare Clinic...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/11/06

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitNick and Michael are sitting down with two transformative leaders from Carbon Health: Joni Lutman (Regional Medical Director) and Deniz Garrett (Northwest Area Manager). With over 100 locations nationwide, they share how they dramatically reduced clinic closures by 76% through innovative leadership and strategic operations. From their groundbreaking approach of using MAs instead of front desk staff to

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00:34:29

Ep. 154: Build Your Urgent Care Brand: Local...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/30

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this dynamic conversation, Nick and Michael connect with marketing veteran Alyssa Alsheimer, who shares battle-tested strategies for urgent care growth and patient acquisition. From highly targeted geofencing techniques in dense urban markets to building lasting brand trust, Alyssa reveals the marketing approaches that actually move the needle. Now leading member engagement at Wellframe, she bridges the

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00:25:34

Ep. 153: Embracing Failure as a Pass-Through Point

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/23

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this transparent discussion, Nick and Michael explore how failure serves as a catalyst for growth, not a final destination. Using Nick's recent aviation test setback as a springboard, they dive into how urgent care leaders can reframe business challenges - from staff turnover to revenue pressures - into opportunities for improvement. This episode offers practical insights for healthcare leaders facing

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00:18:42

BONUS EPISODE: Inside the Exclusive Merchant Medicine...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/18

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this bonus episode of Walk-Ins Welcome Nick and Michael discuss their recent attendance at the Merchant Medicine Symposium in Nashville., hosted by Solv. Health and UCP Merchant Medicine. They share insights from the exclusive, invite-only event that brought together some of the most prominent urgent care providers in the country. The hosts cover key topics discussed at the symposium, including

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00:35:57

Ep. 152: Navigating The Pitfalls of Launching Your...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/16

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit In this episode of Walk-Ins Welcome, Nick and Michael interview Georgina Perry, a CPA from Carr, Riggs & Ingram, LLC CPAs and Advisors, about the complexities of launching and operating an urgent care facility. The discussion covers critical aspects such as financial feasibility studies, credentialing challenges, and day-to-day operational management. Georgina offers valuable insights into current

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00:36:40

Ep. 151: Revolutionizing Healthcare Leadership -...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/09

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitIn this enlightening episode, Nick and Michael sit down with Dr. William Attaway from Catalytic Leadership to explore transformative leadership principles. Dr. Attaway shares invaluable insights on developing a catalytic mindset, addressing issues head-on, and the power of honest feedback. He introduces "the last 10% of honesty" concept and explains how it can lead to breakthroughs in team dynamics. The

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00:29:01

Ep. 150: Urgent Care Growth Hacks: $3M Clinic Roadmap

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/10/02

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitNick and Michael dive deep into the world of urgent care clinic growth in this insightful episode. They explore a range of strategies to attract and retain patients, from leveraging Google Ads and SEO to implementing effective review management systems. The hosts emphasize the importance of delivering quality care while fostering patient loyalty, sharing tactics to encourage repeat visits and scale clinics

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00:20:55

Ep. 149: New Tool. Who Dis?

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/09/25

🌡️ Get Your Digital Health Check: https://patientcaremarketingpros.com/digital-health-check/ 📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit In this episode of Walk-Ins Welcome, hosts Nick and Michael introduce the Digital Health Check—a powerful tool designed to help clinics assess their online presence. They emphasize the importance of knowing how your clinic's digital performance compares to competitors and how this tool provides valuable

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00:37:52

Ep. 148: Front Desk As A Revenue Generator -...

Walk-Ins Welcome: A Healthcare Marketing Podcast ·

2024/09/18

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitOn this episode of Walk-Ins Welcome, Nick and Michael chat with Jessica Walker from Care Sherpa about boosting patient numbers and cash flow in healthcare. They dive into why the front desk is super important for turning leads into actual appointments, and Jessica drops a bombshell - 81% of leads never convert because nobody follows up! She shares some tricks like the "assumptive close" for

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211 results

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