PODCAST

Dollars to Donuts

Steve Portigal

The podcast where we talk with the people who lead user research in their organization.

business management

All Episodes

1:01:10

15. Leanne Waldal of New Relic

Dollars to Donuts ·

2019/02/14

Welcome back to Dollars to Donuts. This episode features Leanne Waldal, Senior Director of Product Research at New Relic. We talk about establishing research in an organization for the first time, building up a diverse set of research collaborators, and the pleasure of taking on certain types of challenges. I’ve seen hopeful examples in startups […] The post 15. Leanne Waldal of New Relic first appeared on Portigal Consulting.

en-US

1:06:28

14. Monal Chokshi of Lyft

Dollars to Donuts ·

2016/05/10

In the final episode of the season I speak with Monal Chokshi, Head of User Experience Research at Lyft. We discuss traditional paths to a user research career, creating routines for meeting different types of users, and the emergence of leadership roles in user research. The post 14. Monal Chokshi of Lyft first appeared on Portigal Consulting.

en-US

1:17:36

13. Kate Lawrence of EBSCO

Dollars to Donuts ·

2016/04/26

In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. Our conversation covers where to place user research in the organization, emotions in fieldwork, and empowering others to advocate for information literacy. The post 13. Kate Lawrence of EBSCO first appeared on Portigal Consulting.

en-US

1:13:16

12. Pree Kolari of eBay

Dollars to Donuts ·

2016/04/12

This episode features Pree Kolari, the Senior Director of Design Strategy and Research at eBay. We talk about the career arc of a researcher, having impact on the product, and breaking down organizational walls. The post 12. Pree Kolari of eBay first appeared on Portigal Consulting.

en-US

1:17:58

11. Gabe Trionfi of Pinterest

Dollars to Donuts ·

2016/03/15

This episode features Gabe Trionfi, the Manager of Research at Pinterest. We discuss the evolution of user research, collaboration between disciplines and the journey versus the destination. The post 11. Gabe Trionfi of Pinterest first appeared on Portigal Consulting.

en-US

54:06

10. Elizabeth Kell of Comcast

Dollars to Donuts ·

2016/03/01

In this episode I chat with Elizabeth Kell, the Senior Director of User Research at Comcast. We talk about the growth of Comcast's user research practice, essential soft skills for research candidates, and putting a human face on the people that use your products. The post 10. Elizabeth Kell of Comcast first appeared on Portigal Consulting.

en-US

58:25

9. Kavita Appachu of Kelley Blue Book

Dollars to Donuts ·

2016/02/16

Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. She describes the different roles she's had in different organizations, moving from design to research, and explains the change effort underway at Kelley Blue Book. The post 9. Kavita Appachu of Kelley Blue Book first appeared on Portigal Consulting.

en-US

56:03

8. Aviva Rosenstein of DocuSign

Dollars to Donuts ·

2016/02/02

In today's episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. We explore how to make all types of research actionable, the benefit of doing your own recruiting, and the evolution from building a usability lab to having an in-house research capability. The post 8. Aviva Rosenstein of DocuSign first appeared on Portigal Consulting.

en-US

1:04:33

7. Judd Antin of Airbnb

Dollars to Donuts ·

2016/01/19

We kick off the second season with Judd Antin, the Director of Experience Research at Airbnb. Judd and I speak about their model for embedding talented generalists with product teams, skill-sharing among researchers, and just what exactly makes research "sexy." The post 7. Judd Antin of Airbnb first appeared on Portigal Consulting.

en-US

51:27

6. Carol Rossi of Edmunds.com

Dollars to Donuts ·

2015/02/18

Today's guest is Carol Rossi. She's the Senior Director of UX Research at Edmunds.com. In our conversation, we discuss her small-but-mighty team, Edmund.com's collaborative workplace culture, and the personal driver of "doing good." The post 6. Carol Rossi of Edmunds.com first appeared on Portigal Consulting.

en-US

57:12

5. Kerry McAleer-Forte of Sears Holdings

Dollars to Donuts ·

2015/02/11

Today's guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request, and the risk of using research to make recommendations. The post 5. Kerry McAleer-Forte of Sears Holdings first appeared on Portigal Consulting.

en-US

58:50

4. Nancy Frishberg of Financial Engines

Dollars to Donuts ·

2015/01/28

My guest today is Nancy Frishberg, the manager of user research at Financial Engines. We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think about collaborative workspace as entirely separate from reporting structure. The post 4. Nancy Frishberg of Financial Engines first appeared on Portigal Consulting.

en-US

50:57

3. Frances Karandy of Citrix

Dollars to Donuts ·

2015/01/21

Today’s guest is Frances Karandy, a senior manager within the Customer Experience Group at Citrix. We discuss doing product-focused research in a company with a large number of products, what to look for when hiring researchers, and how to select projects that not only support the business but also help team members to develop. The post 3. Frances Karandy of Citrix first appeared on Portigal Consulting.

en-US

53:29

2. Alex Wright of Etsy

Dollars to Donuts ·

2015/01/14

Today’s guest is Alex Wright, who is the director of research at Etsy. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the storytelling aspects of managing the research function. The post 2. Alex Wright of Etsy first appeared on Portigal Consulting.

en-US

50:33

1. Gregg Bernstein of MailChimp

Dollars to Donuts ·

2015/01/07

Welcome to the debut episode of Dollars to Donuts. Today's guest is Gregg Bernstein, who manages customer research at MailChimp. We discuss how MailChimp uses research to uncover new product opportunities, how the right research artifacts can best provide value to different internal audiences and how humility is an essential soft skill for successful researchers. The post 1. Gregg Bernstein of MailChimp first appeared on Portigal Consulting.

en-US

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