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PODCAST

UC Today

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today"s

technology

All Episodes

11:28

Breaking Down Barriers to Managing Agent Lifecycles...

UC Today ·

2025/12/15

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today’s fast-paced contact center environments are increasingly comp...

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14:01

The Shifting Challenges Organizations Face with...

UC Today ·

2025/12/15

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in of...

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31:13

The Latest News on Mitel's Resurgence, Google Beam,...

UC Today ·

2025/12/15

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the ep...

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18:16

Big UC Update: New Era Technology

UC Today ·

2025/12/15

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights. In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you’re interested in understanding how a leading systems integrator helps companie...

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20:09

SIPPIO’s Fleet Week 2025 Unpacked: AI-Driven Voice,...

UC Today ·

2025/12/15

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace. 📌 Key Takeaways: 🔵 How UCaaS vendors like Microsoft, Zoom, and Cisco are shaping AI-powered collaboration experiences 🔵 Why best-of-suite strategies are overtaking best-of-breed in enterprise communications 🔵 Practical ways

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12:38

The Future of Workplace AV With Crestron: From Smart...

UC Today ·

2025/12/15

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy. In this insightful interview, Brad Hintze shares how AV is transforming from a background sup...

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35:51

BIG UC Update - Inside Theta Lake's AI Compliance...

UC Today ·

2025/12/11

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought. Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolut...

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12:41

Hybrid UC: Mitel’s Strategy for Evolution, Not...

UC Today ·

2025/12/11

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank? In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and produ...

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17:02

Operator Connect Done Right: What IT Leaders Need to...

UC Today ·

2025/12/11

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers prepari...

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41:12

The Latest UC News on WebexOne 2025, Slack the...

UC Today ·

2025/12/11

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of ...

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20:10

Building a Culture of Connection in the Hybrid...

UC Today ·

2025/12/11

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust. Hybrid work may be here to stay, but c...

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31:02

UC Reality Check 2026: Navigating AI, Hybrid Work,...

UC Today ·

2025/12/08

With AI integrated into nearly every platform and hybrid work firmly established, it’s crucial to cut through the noise and understand what truly drives value. Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes. ...

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8:05

How Nuwave Tames UC Complexity and Delivers...

UC Today ·

2025/12/01

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service ma...

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14:08

Securing the New Era of Collaboration with Webex

UC Today ·

2025/12/01

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide. How do you secure every click, call, ...

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19:31

How to Customise Your Agentic AI Journey with Zoom

UC Today ·

2025/12/01

In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom’s AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you’ve been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is ...

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14:44

Duty of Care in 2025: How Intrado’s ERS Ensures 911...

UC Today ·

2025/12/01

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness. With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergen...

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38:05

The Latest News on Microsoft's Work Trend Index, the...

UC Today ·

2025/12/01

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communication...

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22:43

Certified for Success: What Microsoft’s Unify Program...

UC Today ·

2025/12/01

UC Today’s Kieran Devlin sits down with Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, to explore what Microsoft’s new Unify certification really means for Teams-based contact centers. With a decade at AudioCodes and a frontline role in developing Voca CIC, Gidi offers rare insight into how Azure-native integrations, SDK-driven stability, and AI standardisation are reshaping the CX landscape. If you’re planning your next-generation customer experience strategy, this is an esse...

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11:43

Revolutionizing Voice Solutions in Microsoft Teams

UC Today ·

2025/11/26

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to...

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12:31

Mastering Mobile Control and Compliance with...

UC Today ·

2025/11/26

🔥 Join host #KristianMcCann of #UCToday as he sits down with #LeeEssex, SVP Global Sales and Marketing at #TangoNetworks, for an insightful discussion on how enterprises can regain control over business conversations happening on mobile devices. As the mobile-first workforce grows, Lee unpacks the challenges IT teams face, including: 🔵 The #mobilecompliance blind spot: Why unmanaged business calls on personal devices expose companies to regulatory and data governance risks, with front...

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806 results

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