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PODCAST

Extra Credit

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

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All Episodes

3:31

Mastering failure for professional growth

Extra Credit ·

2025/01/10

Tell us what you love about Extra Credit and what topics you want covered!🔄Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication. 🧠Regardless of where you are in your career, learning from your mistakes can help you lead others more effectively and grow as a professional. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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5:32

Letting Data Tell the Story

Extra Credit ·

2025/01/03

Tell us what you love about Extra Credit and what topics you want covered!Whether you’re checking in with your small cohort in the credit department or taking a few minutes to go over financials at the monthly all-staff meeting, preparing for a presentation can be stressful. Hear how to create an engaging and concise presentation that covers all the important data vital to accurately capture the plight of your credit department.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X:...

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3:38

Streamline time-consuming credit tasks

Extra Credit ·

2024/12/20

Tell us what you love about Extra Credit and what topics you want covered!📊Most credit tasks, such as reviewing accounts, managing collections, customer research and handling disputes, are inherently time-consuming due to their complexity and the need for attention to detail. ⚒️These tasks often involve manual processes, multiple data points and regular follow-ups, all of which can drain resources and slow down overall efficiency.  ⏩Streamlining these tasks allows credit teams to fo...

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13:13

Transform Your Credit Department with 10X Talent

Extra Credit ·

2024/12/13

Tell us what you love about Extra Credit and what topics you want covered!What sets successful credit departments apart in today’s fast-paced market? It’s the rise of the 10X credit manager—professionals who build strong customer relationships, identify critical trends and drive innovative strategies. Join NACM as we talk about 10X credit managers with Ali Kidwai, senior manager of product and implementation at Bectran. Topics covered include: ✅ Why the 10X credit manager is vital for future ...

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5:20

The Art of Credit Approvals

Extra Credit ·

2024/12/06

Tell us what you love about Extra Credit and what topics you want covered!The credit approval process is a critical responsibility for credit managers. It allows businesses to assess a customer’s creditworthiness, minimize the risk of bad debt and make informed decisions about extending credit. Whether onboarding new customers or increasing credit limits, establishing an efficient credit approval process can significantly impact a company’s revenue and strengthen long-term customer relationsh...

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4:10

Tips to extinguish workplace burnout

Extra Credit ·

2024/11/22

Tell us what you love about Extra Credit and what topics you want covered!From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.Credit professionals must recognize the telltale signs of burnout and carry out proactive solutions to prevent it in themselves and in their team members. This will improve the healt...

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3:50

Top 10 Resolutions for Credit Managers: Goals to...

Extra Credit ·

2024/11/15

Tell us what you love about Extra Credit and what topics you want covered!The new year brings resolutions, renewed optimism and motivation to achieve credit department goals. By setting goals and creating a plan to achieve them, credit professionals can secure their department's long-term success.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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3:31

The truth about year-end payment delays

Extra Credit ·

2024/11/08

Tell us what you love about Extra Credit and what topics you want covered!💵Year-end slowed or delayed payments have become common practice for businesses. Oftentimes, companies that operate seasonally or are facing tight economic conditions will hold off on non-essential payments, saving their credit debt for last. 📈Many customers intentionally make late payments so they can report a stronger financial position at the end of each quarter or year.🧠Mastering strategies to handle these slow...

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16:34

How business information drives smarter credit decisions

Extra Credit ·

2024/11/01

Tell us what you love about Extra Credit and what topics you want covered!Join us for a conversation with Chelsea Starley, enterprise account executive with Coface, as we explore the role that business information plays in smart credit decisions. Key information every credit manager needs to know about customers.Why business data is a credit manager's best asset.How inaccurate information strains team relationships.Tips for collecting information under the pressure of fast decisions.Insp...

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4:35

Volunteering offers credit managers opportunities to...

Extra Credit ·

2024/10/18

Tell us what you love about Extra Credit and what topics you want covered!Many NACM members find time to volunteer time and give back to their communities, whether it’s in their local neighborhood or their professional fields. Volunteering their time has allowed members to develop deep connections and build networks outside of their work that give way to mentorship and career advancement. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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2:11

Feedback that cuts through the noise

Extra Credit ·

2024/10/11

Tell us what you love about Extra Credit and what topics you want covered!📢When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to give this feedback as it is for employees to receive.🗣️As a credit manager, you may be accustomed to being on the receiving end of all kinds of criticism from clients, for better

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4:18

Developing a High-Performance B2B Credit Team

Extra Credit ·

2024/10/04

Tell us what you love about Extra Credit and what topics you want covered!To build a high-performing credit team, it’s essential to find theright individuals for the job. By assembling a team with the right blend of experience, skills and strategic insight, organizations can ensure robust credit management practices, minimize defaults and enhance overall performance. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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3:23

Expert advice on denying credit: Insights from attorneys

Extra Credit ·

2024/09/27

Tell us what you love about Extra Credit and what topics you want covered!💰The credit department aims to maximize safe sales, requiring tough decisions. Denying credit is a last resort but sometimes essential.⚖️While it’s important to communicate the decision effectively, it’s equally as important to be mindful of the legal constraints surrounding what information you can disclose.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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11:58

Understanding the power of bots and RPAs for credit...

Extra Credit ·

2024/09/20

Tell us what you love about Extra Credit and what topics you want covered!Join us for an exciting conversation with Shyarsh Desai, CEO of Carixa, as we dive into the world of Robotic Process Automation (RPAs) and Bots! If you've ever wondered what these tech wonders are and how they can supercharge your credit management processes, this episode is for you. We’re asking all the big questions:🤖 What exactly are RPAs and Bots, and how do they work their magic?💼 How can they transform your O...

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3:48

I want to earn a designation. Where do I start?

Extra Credit ·

2024/09/13

Tell us what you love about Extra Credit and what topics you want covered!🎓Earning a designation from NACM’s Professional Certification Program is a powerful way to establish credibility and showcase expertise. However, the journey to certification can feel daunting, with numerous paths and options available. 💭Before embarking on your designation journey, reflect on your personal motivations and how the NACM designation aligns with your career goals. 📚For more information about each

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5:43

From manual to automated: Best practices with...

Extra Credit ·

2024/09/06

Tell us what you love about Extra Credit and what topics you want covered!Join us for a sneak preview of what you can expect during the BlackLine and FCIB in-person networking event in Houston and Jersey City!🚀 Whether you're looking to enhance your credit management strategies or explore the latest in financial automation, this event is a must-attend!Real-world scenarios: Get the inside scoop on what it really takes to transition from manual to automated processes. Hear directly from an

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3:14

Four days, one goal: How a shorter workweek could...

Extra Credit ·

2024/08/30

Tell us what you love about Extra Credit and what topics you want covered!📆The four-day workweek is making waves for its potential to boost productivity and improve work-life balance. Almost one-third of U.S. businesses are considering cutting their workweek down, according to a survey of CEOs by KPMG released in April.💼A four-day workweek could be key to leveraging this new work trend for smarter credit strategies and overall financial success.Connect with us on LinkedIn: @Nacm-National

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5:03

Manual vs automated cash application: Are you...

Extra Credit ·

2024/08/23

Tell us what you love about Extra Credit and what topics you want covered!Cash application is a vital component of the accounts receivable process. It enables businesses to track their cash flow and keep their financial records up to date. However, the efficiency of your cash application process hinges on your company's size, structure and industry. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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3:08

Cybersecurity: The Sixth 'C' in Credit

Extra Credit ·

2024/08/15

Send us a Text Message.🪪Cybersecurity has emerged as a critical component of credit management. As businesses increasingly rely on digital platforms for transactions, data storage and communication, the risk of cyber threats has escalated, making it essential for credit professionals to prioritize cybersecurity in their risk assessments.🔐Factoring in the risk cybersecurity poses in credit decisions is no longer a choice but a necessity to safeguard sensitive information and ensure the

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2:40

Disaster Planning for Credit Professionals

Extra Credit ·

2024/08/09

Send us a Text Message.⛈️Climate change is increasing the frequency and intensity of severe weather events and natural disasters around the world. ✍️A written plan ensures that the strategies have been well thought out rather than made during an emergency; it ensures decisions and actions taken are even handed.Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

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179 results

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