x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Carly Agar | Customer Success Career Coach

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn"t your typical snooze-fest – we"re diving deep into the world of Customer Success careers. Whether you"re starting from scratch (hey career transitioners!) or eyeing that next big promotion, we"ve got the playbook for you. I"m Carly Agar, your trusty 10+ year CS veteran and award-winning CS

business careers

All Episodes

24:45

62. Power Questions: 10 Smart Questions to Ask in...

Customer Success Career Coach, Career Tips and Proven... ·

2025/04/02

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again.In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves.We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how

en

19:41

61. How to sound less robotic and build better...

Customer Success Career Coach, Career Tips and Proven... ·

2025/03/26

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer?Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an

en

50:57

60. 7 Red flags to avoid in your job search (and how...

Customer Success Career Coach, Career Tips and Proven... ·

2025/03/19

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you.In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable.I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world

en

20:59

59. Stop Drowning in Change: A CSM's Tactical...

Customer Success Career Coach, Career Tips and Proven... ·

2025/03/12

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable.In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead.If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively

en

27:37

58. The Internal Career Move Nobody Talks About:...

Customer Success Career Coach, Career Tips and Proven... ·

2025/03/05

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move.In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea

en

28:20

57. How to Stop Sabotaging Your CS Career (And Start...

Customer Success Career Coach, Career Tips and Proven... ·

2025/02/26

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes.In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick

en

27:54

56. CSM Interview Coaching: One Session That Led to a...

Customer Success Career Coach, Career Tips and Proven... ·

2025/02/19

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you.In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories.Tune in to discover exactly how she shifted from struggling with job-seeking

en

21:18

55. 6 Sneaky Ways to Impress in Your Next CSM...

Customer Success Career Coach, Career Tips and Proven... ·

2025/02/12

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer.Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact.There's so much valuable insight to

en

21:28

54. Nail Your CS Interview Presentations: An...

Customer Success Career Coach, Career Tips and Proven... ·

2025/02/05

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations.I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria.Tune in for practical tips and

en

22:53

53. 9 Easy ways to make a bigger impact in your...

Customer Success Career Coach, Career Tips and Proven... ·

2025/01/29

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out.In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today.If you're eager to be recognized, secure

en

22:37

52. When is it time to look for a new CS job?

Customer Success Career Coach, Career Tips and Proven... ·

2025/01/22

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when you know it is time to look for a new CS job.In this episode, I’ll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of broken promises and toxic leadership, I’ll lay out the red flags that signal when it’s time to start looking for new opportunities.If the thought of looking

en

29:30

51. Stop Waiting for the Market to Cool: Adapting to...

Customer Success Career Coach, Career Tips and Proven... ·

2025/01/15

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I have news for you: it is not going to slow down.In this episode, I will dive into why traditional job search methods won’t cut it anymore and what you need to do to adapt to this new norm. I’ll share with you eight tangible things that you can apply to your job search to make it worth your while.Don’t let the competitive nature of the job market

en

27:27

50. How Top CSMs Nail Customer Value

Customer Success Career Coach, Career Tips and Proven... ·

2025/01/08

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was recently asked, so I’m going to dive into how top CSMs nail customer value.In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I’ll let you in on the three critical skills every CSM needs and how to use them.These skills are things that you can keep improving no matter what level of CSM

en

28:28

49. Master The Art Of Selling Yourself In Interviews...

Customer Success Career Coach, Career Tips and Proven... ·

2025/01/01

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps.Tune in to transform the way you sell

en

39:03

48. Level Up Your Interview Game: Master The Art Of...

Customer Success Career Coach, Career Tips and Proven... ·

2024/12/25

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five

en

29:22

47. Ace That Interview: How to Talk About Things You...

Customer Success Career Coach, Career Tips and Proven... ·

2024/12/18

Everyone knows that moment in an interview when things are going smoothly, and suddenly, the interviewer asks about something you’re less confident about. Should you bend the truth, or stick to honesty?In this episode, I'm sharing a straightforward framework that will help you handle these challenging moments with both confidence and integrity. I’ll guide you through how to respond to tough questions and provide practical examples of how to apply these strategies in your interviews.If you’re ready

en

29:03

46. The Truth About Customer Success Resume Writing:...

Customer Success Career Coach, Career Tips and Proven... ·

2024/12/11

Have you tried every trick in the book when it comes to Customer Success resume writing? From outsourcing to trying out every ‘new method’ that is being taught on the internet, and you still aren’t seeing success. Well, folks, I am about to make it a whole lot easier for you.In this episode, I'm pulling back the curtain to show you exactly how we craft resumes for our coaching clients—resumes that not only land them interviews but also job offers, typically within 2 to 3 months.If you're ready to

en

29:18

45. Make Progress in Your CS Job Search During the...

Customer Success Career Coach, Career Tips and Proven... ·

2024/12/04

As the holiday season kicks in and you are starting to wind down, should you do the same to your Customer Success job search? If you want to stay ahead of the competition and ensure you're top-of-mind for those early 2025 job openings, then you can not slow down.In this episode, I will tell you exactly how not to let the holidays slow down your job search, and, instead, actually use it to your advantage to speed up your job search. I’ll also share exactly what I would do in December if I were

en

33:00

44. Career Killers in Customer Success: 3 Silent...

Customer Success Career Coach, Career Tips and Proven... ·

2024/11/27

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a different turn as I highlight potential career killers.I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You’ll learn about actionable steps for professional development and hear real-life stories that demonstrate the importance of self-advocacy and networking.Tune in to ensure your

en

26:09

43. How to Impress Customer Success Hiring Managers...

Customer Success Career Coach, Career Tips and Proven... ·

2024/11/20

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers.In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search.If you haven’t listened to part one yet, I highly

en

103 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...