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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

20:59

Impact of visuals in technical documentation with...

Knowledgebase Ninjas ·

2024/09/24

Dennis Dawson, Senior Technical Writer at Ripple, discusses the evolution of graphics and the importance of visual elements in technical documentation. He also emphasizes that simple, clear animations can greatly enhance learning and improve the overall effectiveness of technical documentation.

en

14:21

Proposal Writing(RFPs): Steps and Challenges with...

Knowledgebase Ninjas ·

2024/09/04

In our recent episode on the Knowledgebase Ninjas podcast, Mickella Rast, Proposal Writer at Chenega Corporation, provides a comprehensive overview of proposal writing. She discusses the key steps involved in creating a proposal and the challenges faced during the process.

en

12:07

Information Architecture for Technical Writers with...

Knowledgebase Ninjas ·

2024/08/21

Lana Brindley, Senior Technical Writer at Shippit, provides a comprehensive overview of information architecture. She outlines the various steps involved in developing information architecture and also sheds light on the key teams involved in its design.

en

22:36

User Manuals: Benefits and Best Practices with Syed...

Knowledgebase Ninjas ·

2024/07/25

In our recent episode on the Knowledgebase Ninjas podcast, Syed Haroon Shah, Senior Technical Writer at Edetek, shared how a product’s user manual inspired him to shift his career towards technical writing. He also discussed the various types of user manuals and best practices for creating them.

en

21:04

Exploring Use cases and Limitations of GenAI in...

Knowledgebase Ninjas ·

2024/06/26

Rene Santana, Technical Writer at Box, discusses various use cases of Generative AI (GenAI) in technical writing and how it has influenced the way documentation is created. He also shared insights on ethical concerns that technical writers should be aware of when using AI for the documentation process.

en

6:49

UX Writing: Breaking Down the Essentials

Knowledgebase Ninjas ·

2024/05/30

As we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX teams into the documentation process, and offering tips for those getting started in UX writing.

en

13:43

Docs-as-Code vs Dedicated knowledge base with Brianne...

Knowledgebase Ninjas ·

2024/04/24

In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.

en

23:24

Improving documentation with user feedback with Iga...

Knowledgebase Ninjas ·

2024/04/03

In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.

en

10:37

Building developer-friendly API documentation with...

Knowledgebase Ninjas ·

2024/03/14

Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.

en

23:39

Migrating documentation: Best practices and...

Knowledgebase Ninjas ·

2024/02/15

David Ingram, Senior Technical Writer at Medalia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.

en

23:54

The Changing Landscape of Technical Writing with Mick...

Knowledgebase Ninjas ·

2024/02/01

In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research.

en

15:48

Knowledge Management for Organizational Success with...

Knowledgebase Ninjas ·

2023/12/28

Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform.

en

14:28

Crafting quality product documentation with Sofia...

Knowledgebase Ninjas ·

2023/11/30

In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation.

en

25:29

Transition to Technical Writing from Diverse...

Knowledgebase Ninjas ·

2023/10/04

Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition.

en

21:54

API documentation: Components and Best practices,...

Knowledgebase Ninjas ·

2023/06/28

Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space.

en

19:19

Discussing knowledge sharing and documentation...

Knowledgebase Ninjas ·

2023/06/14

Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries.

en

12:00

Navigating Team Dynamics in Technical Writing with...

Knowledgebase Ninjas ·

2023/05/17

Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.

en

18:38

Conversation on Technical communication, Ideal...

Knowledgebase Ninjas ·

2023/04/19

In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.

en

13:35

Documentation as Customer Success and Retention Tool...

Knowledgebase Ninjas ·

2023/03/23

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

en

19:44

Hard skills vs soft skills in technical writing with...

Knowledgebase Ninjas ·

2023/02/24

Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.

en

159 results

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