x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

NN/G UX Podcast

Nielsen Norman Group

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

technology

All Episodes

00:47:11

19. Designing a UX Career (feat. Sarah Doody, Founder...

NN/G UX Podcast ·

2022/03/18

Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Great Resignation.” In this episode, Sarah Doody, UX Researcher, Experience Designer, and Founder of the Career Strategy Lab, shares her thoughts on how UX professionals can design their ideal careers, whether they’re in the market for a new role or not. Read more about Sarah Doody: Website (sarahdoody.com) Twitter (@sarahdoody) LinkedIn

en

00:33:03

18. Presenting UX Work in a Compelling Way (feat....

NN/G UX Podcast ·

2022/02/04

UX professionals often find themselves saddled with the burden of convincing others to value UX work. David Glazier, Sr. Staff UX Lead of Digital Experience at Illumina tells his story about how effective communication helped him get buy-in with stakeholders and key decision-makers. Read more about David Glazier on LinkedIn Courses & Talks mentioned in this episode: Storytelling to Present UX Work (live, full-day UX Certification course) VR & User Research (1-hour recorded talk by David

en

00:34:28

17. User Research Trends: What's Changed and What...

NN/G UX Podcast ·

2022/01/07

There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come. Check out the Awkward Silences podcast by User Interviews Erin May: Twitter (@erinhmay), LinkedIn John-Henry (JH) Forster: Twitter (@jhforster), LinkedIn User Interviews: Twitter, LinkedIn,

en

00:30:12

16. What's up with DesignOps? (feat. Kate Kaplan,...

NN/G UX Podcast ·

2021/12/13

As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more impactful at their organizations. Learn more about Kate Kaplan on LinkedIn and nngroup.com NN/g Resources Mentioned: DesignOps 101 (free article)

en

00:59:04

15. The Metaverse, Blockchain, and UX (feat. Geoff...

NN/G UX Podcast ·

2021/11/08

A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work. Geoff's Website: geoffrobertson.me 1-Hour Talks discussed in the episode: Blockchain 101 Blockchain & UX Related courses: Emerging Patterns in Interface Design (UX Certification eligible course) Upcoming online events: Intranet and Employee Experience Symposium: Nov 9-10 Qualitative Research Series (5-Days): Nov 15-19

en

00:30:56

14. Keeping Product Visions User-Centered (feat. Anna...

NN/G UX Podcast ·

2021/10/14

Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside Chief Designer, Sarah Gibbons. Read more about Anna Kaley (NN/g bio) Referenced courses and training series: UX Vision and Strategy Series (Oct 18-22,

en

00:16:56

13. Special Edition: What's the "UX hill" you would...

NN/G UX Podcast ·

2021/10/08

To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and shares their answers. Guests and submissions featured in the episode (in order): Chris Callaghan (UXMC) - UX and Optimisation Director (Manchester,

en

00:32:09

12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

NN/G UX Podcast ·

2021/07/02

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations. Kara Pernice's Articles and Videos (NN/g bio) NN/g courses and articles referenced in this episode: ResearchOps (UX certification course) ResearchOps (article) Research Repositories for Tracking UX Research

en

00:30:21

11. Solo UX: How to Be a One-Person UX Team (feat....

NN/G UX Podcast ·

2021/06/04

Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered future. Read more about Garrett Goldfield (NN/g bio) Resources & courses cited in this episode: Episode 1. What is UX, anyway? (feat. Dr. Jakob

en

00:29:27

10. On Delight, Emotion, and UX - Flipping the Script...

NN/G UX Podcast ·

2021/05/07

To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight canoften be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction. Read more about the hosts: Therese

en

00:29:00

9. You Are Not the User: How the the False Consensus...

NN/G UX Podcast ·

2021/04/02

Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists Alita Joyce and Therese Fessenden discuss why, after all these years doing independent user research, you should still test your interfaces and research with your own customers. Read more: Alita Joyce's Articles & Videos

en

00:29:33

8. Thinking Beyond Interactions: Omnichannel...

NN/G UX Podcast ·

2021/03/05

What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work. Resources cited in this episode Ep. 1 - What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) (our inaugural podcast episode) Operationalizing CX:

en

00:30:14

7. Lessen Digital Misery with Complex Apps (feat....

NN/G UX Podcast ·

2021/02/05

"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist with NN/g, shares his expertise in information architecture (IA) and complex app design, recommends a few ideas to "lessen digital misery" on business-to-business (B2B) and enterprise applications, and offers advice for when you have to redesign a legacy application that is part of a user's everyday

en

00:27:09

6. Ethics in UX (feat. Maria Rosala, UX Specialist at...

NN/G UX Podcast ·

2021/01/01

Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better researchers and designers by asking critical questions about our research and design decisions, evaluating important tradeoffs, and ensuring we include the right people in our research and design process. Resources Cited in this Episode: User Interviews (UX Certification course) Design Tradeoffs and UX

en

00:26:53

5. ROI: The Business Value of UX (feat. Kate Moran,...

NN/G UX Podcast ·

2020/12/04

How do you evaluate the impact of UX work? As the world faces another bout of pandemic lockdowns, UX teams are finding themselves in a tough position of justifying their work to business decision-makers. Kate Moran, Senior UX Specialist at NN/g, shares insights from her recently published report on UX Metrics and ROI (return on investment) and offers advice on how to prove your worth. In this episode, we cover: what ROI is and why it matters, avoiding common pitfalls when calculating ROI, and how to

en

00:30:21

4. Creativity During a Crisis (feat. Aurora Harley,...

NN/G UX Podcast ·

2020/11/06

"Diamonds are made under pressure," but what does that mean for creativity and productivity? Aurora Harley, Senior UX Specialist, shares some advice on staying creative and productive during times of stress, thoughts on reframing constraints as opportunities, and tips for nurturing an environment that fosters innovative thought regardless of distance. Resources Cited in this Episode Effective Ideation Techniques for UX Design (full-day course) Changing Role of the Designer (Don Norman) (5 min

en

00:24:49

3. UX Careers: Growing in (and out of) Your Current...

NN/G UX Podcast ·

2020/10/09

What does a typical UX career path look like? Are there even typical career paths in UX? How can you become a UX leader? What should new and seasoned UX professionals keep in mind as they move through their careers? Rachel Krause, a UX Specialist at Nielsen Norman Group, shares her insights from her research on the UX profession, and perspectives from her own journey into the field of user experience. Resources Cited in this Episode: What a UX Career Looks Like Today (free article) User

en

00:30:02

2. Empathy, Adaptability, and Design (feat. Sarah...

NN/G UX Podcast ·

2020/09/04

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. Resources cited in this episode: NN/g Instagram: @nngux Service Blueprinting (full-day course) Design Thinking is Like Cooking (2 min video) UX Roadmaps (full-day course) UX Roadmaps: Definition and Components (free article) Sarah's NN/g Articles and Videos(bio page) Also related: Brené on

en

00:16:53

1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the...

NN/G UX Podcast ·

2020/08/10

Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago? Resources Cited in this Episode: The Definition of User Experience (article) WAP Mobile Phones Field Study Findings (article) Describing UX to

en

59 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs