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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

49:00

Episode 71 - Things I Wish I Knew When I Was New

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/08

Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know!Connect with the Pet Shop Girls! Find us everywhere:

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24:12

Episode 70 - Spring Break Y'all! See You in the Fall!

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/01

Sherry and Carly are taking a much-needed spring break, but before they go, they’re reflecting on the wild ride that’s been The Pet Shop Girls Podcast! 🚀In this episode, we’re reminiscing about our favorite guests, the lessons we’ve learned, and how this podcast has evolved over the past year and a half. We’re also getting real about the challenges of juggling business and podcasting—because let’s be honest, it’s no walk in the (dog) park! 🐶 Plus, we’re giving you a sneak peek at what’s coming

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39:00

Episode 69 - Your Guide to Ethical Breeders and...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/25

"Where should I get a dog?" If you work in the pet industry, you’ve heard this question more times than you can count. And let’s be honest—it’s not always a simple answer!In this episode, Sherry and special guest Verjean break it all down: 🐾 Ethical breeders vs. puppy mills – How to spot the difference 🐾 What makes a breeder "responsible"? – Health testing, socialization, and transparency matter! 🐾 Reputable rescues 101 – Not all rescues are created equal 🐾 The doodle debate – What pet pros

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39:08

Episode 68 - 🎙️ Riding the Waves of Change – A Pet...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/18

It’s just Carly on the mic for this one, and she’s getting real about what it’s like to run a pet business in the middle of change. If you’ve ever felt the pressure of training new staff, managing a small team, or just trying to keep it all together, this episode is for you.How to keep your team (and yourself) sane during transitions Why clear communication is the secret sauce to smooth operations Tech tools that actually make life easier (not harder!) The truth about trade shows—are they

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45:07

Episode 67 - Paws, Click, Convert: Email Marketing...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/11

📩 Email is NOT Dead – Why Pet Pros Need to Hit Send! If you think email marketing is old news, think again! In this episode, we’re proving that email is one of the most powerful tools in your pet biz toolkit. 🐾💻 Sherry and Carly are breaking down exactly how consistent email marketing can drive serious sales—yep, we’ve seen it firsthand! We’re sharing: 📩 How to build an email list that actually works (hint: start at checkout!) 📩 Lead magnets that attract customers & keep them engaged 📩 The

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58:35

Episode 66 - The Dirty Secrets of Pet Food: What They...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/04

🐾 The Dirty Secrets of Pet Food – What They Don’t Want You to Know! 🛑🍖Think the pet food industry has your pet’s best interest at heart? Think again. Susan Thixton, founder of Truth About Pet Food, is here to pull back the curtain on the shocking truths hiding in your pet’s bowl. From misleading labels and sneaky marketing tricks to regulatory loopholes that protect big pet food over your pet’s health, we’re exposing it all. 🚨 Why You NEED to Hear This Episode: 🔹 Pet food recalls—what brands

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37:55

Episode 65 - Getting Back to Global - Replay from 2024

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/25

🎙️ Trade Show Success – A Must-Listen Replay! 🎙️Global Pet Expo 2025 is almost here—March 26-28 in Orlando, Florida—and we’re bringing back one of our most valuable episodes to help you prep like a pro! This episode is packed with must-know tips to maximize your trade show experience, including: ✔️ How to prep & navigate the show floor ✔️ Essential items to bring ✔️ Networking & making meaningful connections ✔️ Smart product inquiries & show specials ✔️ Using social media to boost your

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49:00

Episode 64 - Fur-ever Fans: How to Keep Customers...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/18

In this episode of Pet Shop Girls, Carly and Sherry dive into smart strategies to keep customers coming back for more! They chat about the power of unforgettable in-store experiences, understanding shopper behavior, and how your most loyal customers can be the key to boosting profitability. Most importantly, Carly and Sherry reveal how going the extra mile to surprise and delight your customers can turn one-time shoppers into lifelong fans. Tune in for actionable tips that will help your pet

en

36:13

Episode 63 - Fur Is in the Air: Love Your Pet...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/11

We're back with all the furry details on how to make your pet store the paw-fect destination for Valentine's Day! From chew-tiful bouquets to a "gamble on puppy love" event, we've got the scoop on irresistible promotions that are sure to have your customers falling head over paws. This episode is packed with so many sweet ideas, you'll be saying "I chew-se you!" all the way to the bank. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House

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41:20

Episode 62 - Why Private Labeling Isn't Just For the...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/04

We're so excited to have Art Nakagawa on the show today. As a 44-year industry veteran, Art's passion for supporting independent pet retailers is truly inspiring. We dive deep into the power of private labeling - how it can boost your brand, improve margins, and keep those customers coming back. Art shares his expertise on simplifying the process, getting creative with packaging, and why private label is a must-try for any indie pet biz.Connect with Artvark Pet

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41:45

Episode 61 - What Makes Your Employees Want to Stay...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/01/28

In this episode, we're diving deep into the art of keeping your rock-star employees happy, engaged and part of the family. From biannual check-ins to creative recognition programs, we're spilling all our secrets to make sure your dream team sticks around. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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43:36

Episode 60 - Managing the Generations

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/01/21

In this episode, we're diving deep into the world of generational differences in the workplace on this episode of the Pet Shop Girls podcast. As business owners, we've got a front-row seat to the unique perspectives, work styles, and communication needs of Baby Boomers, Gen X, Millennials, and the up-and-coming Gen Z. Join us as we share our tips and tricks for managing this diverse crew, from appealing to their tech-savvy tendencies to tapping into their entrepreneurial spirits. Connect with the

en

41:30

Episode 59 - SOS for Your POS

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/01/14

This week, we are diving into the world of POS systems with the one and only Nicholas Cook, president and co-founder of Pinogy. We're talking all things point-of-sale - from must-have features to hidden fees and everything in between. Whether you're a seasoned store owner or just starting out, this episode is packed with insider tips to help you find the perfect POS to keep your business running like a well-oiled machine. Connect with Nicholas & Pinogy: https://www.pinogy.com/ Connect with the

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53:36

Episode 58 - Hey Brands, Let's get real here

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/01/07

This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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45:50

Episode 57 - Reflect, Celebrate, Elevate: Entering...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/12/31

In this episode of Pet Shop Girls, we are guiding you through a refreshing approach to the New Year. Instead of overwhelming yourself with resolutions, we show you how to reflect on your wins, celebrate your momentum, and plan for success with confidence. You’ll discover how to shift your mindset to say, “Look at everything I’ve already done—just watch what I can do!” Plus, we share practical tips, an actionable worksheet (The Momentum Map!) in our Indie Insider Facebook Group, and inspiring ideas

en

34:39

Episode 56 - The Art of Being Copied

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/12/24

This week, we're tackling a topic that's near and dear to our hearts: the art of being copied. As fellow indie retailers, we know all too well the sting of seeing your brilliant ideas snatched up by the competition. But you know what they say... imitation is the sincerest form of flattery, right? Join us as we dive into how to handle those copycat critters, turn that frustration into fuel, and keep on innovating. Connect with the Pet Shop Girls! Find us everywhere:

en

55:56

Episode 55 - Think You Know Everything Astro Has to...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/12/17

We're so excited to welcome Stacey Bowie from Astro Loyalty to the podcast! We know Astro is a game-changer for indie pet pros, but Stacey is here to blow our minds with all the features we didn't even know existed. From saving time on frequent buyer programs to powerful marketing tools, Stacey is dishing out the inside scoop on how Astro can take your business to the next level. Strap in, pet pros, because this episode is packed with can't-miss info that's sure to have you saying "What? Astro can

en

37:01

Episode 54 - The Value of Staff Feeding Programs for...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/12/10

In today's episode, we dive into the world of staff feeding programs - the secret sauce that can turn your employees into brand ambassadors and boost your sales. We're spilling all the juicy details, from how to set up a seamless redemption process to keeping those pesky freeloaders in check. Grab a snack (or a free bag of pet food, if you're lucky) and get ready for some serious pet retail magic. It's time to make your staff as passionate about those products as you are!Connect with the Pet Shop

en

17:59

Episode 53 - Paws, Connect, Thrive: Networking...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/12/03

Hey Pet Pros - Sherry here, taking over the mic. In this episode, I'm diving into the transformative power of networking and why it's a game-changer for pet business owners. I share my personal journey from avoiding networking events to embracing them as opportunities for growth.I share actionable tips for making authentic connections, and explain how to overcome the fear of putting yourself out there. Whether you're a networking newbie or looking to sharpen your skills, this episode is packed

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48:30

Episode 52 - Pet Shop Girls Rewind - Celebrating Some...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2024/11/26

We're celebrating a big milestone - one whole year of the Pet Shop Girls podcast! Join us as we take a trip down memory lane, sharing our favorite tips and insights from the past 52 episodes. Whether you're a long-time listener or brand new to the show, this special anniversary episode is packed with can't-miss advice to take your pet business to the next level. Grab a seat and get ready for a crash course in pet retail gold!Connect with the Pet Shop Girls! Find us everywhere:

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