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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

87:18

Neil Theise: Resilience, Recovery, and the...

This is HCD – Human-Centered Design, UX & Service... ·

2024/08/16

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the

en

77:48

Neil Theise: Resilience, Recovery, and the...

This is HCD – Human-Centered Design, UX & Service... ·

2024/08/13

Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show.In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes

en

46:50

Balancing Sustainability and Business in Service...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/25

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise

en

41:20

Balancing Sustainability and Business in Service...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/22

Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights

en

41:07

Designing for Impact: Insights from Adam Cochrane on...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/15

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and

en

35:37

Designing for Impact: Insights from Adam Cochrane on...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/12

Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact.Adam clarifies that the

en

60:34

Designing for Longevity with Sheng-Hung Lee:...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/08

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through

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53:05

Designing for Longevity with Sheng-Hung Lee:...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/04

Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to

en

33:54

Experimenting with Work: Insights from Miro's Sid van...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/01

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person

en

42:16

Experimenting with Work: Insights from Miro's Sid van...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/27

Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and

en

69:42

Redefining Constraints: Jerry Michalski on Trust,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/24

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich,

en

62:12

Redefining Constraints: Jerry Michalski on Trust,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/20

In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository.We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique,

en

42:16

Democratising Map-Making: A Conversation with Loren...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/14

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial

en

36:46

Democratising Map-Making: A Conversation with Loren...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/12

Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly.We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real

en

57:14

Levelling Up Skills: Trauma-Informed Design Research...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/24

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area. Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on

en

49:44

Levelling Up Skills: Trauma-Informed Design Research...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/22

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area.Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on

en

25:32

Following the Service Design Journey with Arun Martin

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/21

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the

en

22:02

Following the Service Design Journey with Arun Martin

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/20

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the

en

53:07

Designing Tomorrow: Genevieve Gaudet for Nava

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/15

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising

en

47:37

Designing Tomorrow: Genevieve Gaudet for Nava

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/13

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising

en

179 results

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