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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

42:16

Experimenting with Work: Insights from Miro's Sid van...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/27

Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and

en

69:42

Redefining Constraints: Jerry Michalski on Trust,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/24

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich,

en

62:12

Redefining Constraints: Jerry Michalski on Trust,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/20

In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository.We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique,

en

42:16

Democratising Map-Making: A Conversation with Loren...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/14

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial

en

36:46

Democratising Map-Making: A Conversation with Loren...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/12

Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly.We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real

en

57:14

Levelling Up Skills: Trauma-Informed Design Research...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/24

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area. Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on

en

49:44

Levelling Up Skills: Trauma-Informed Design Research...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/22

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area.Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on

en

25:32

Following the Service Design Journey with Arun Martin

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/21

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the

en

22:02

Following the Service Design Journey with Arun Martin

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/20

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the

en

53:07

Designing Tomorrow: Genevieve Gaudet for Nava

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/15

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising

en

47:37

Designing Tomorrow: Genevieve Gaudet for Nava

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/13

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising

en

51:31

"Creative Journeys: From Design to Storytelling with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/10

We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking. As we delve into her creative process, Jessica shares insights into the tensions and harmonies within

en

46:01

"Creative Journeys: From Design to Storytelling with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/08

We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking. As we delve into her creative process, Jessica shares insights into the tensions and harmonies within

en

59:49

Visualising Complexity: with Possibilitarian Dave Gray

This is HCD – Human-Centered Design, UX & Service... ·

2024/05/01

Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking. Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but

en

52:19

Visualising Complexity: with Possibilitarian Dave Gray

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/29

Welcome to another episode of the Human Centred Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but

en

55:40

”AI Insights: Ethics, Trust, and Branding with Graham...

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/29

Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to

en

48:10

”AI Insights: Ethics, Trust, and Branding with Graham...

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/25

Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to

en

44:52

"Designing for Social Impact: A Conversation with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/18

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes

en

39:22

"Designing for Social Impact: A Conversation with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/15

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersFast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes

en

64:56

"From Advertisements to Empowerment: Michael Rios's...

This is HCD – Human-Centered Design, UX & Service... ·

2024/04/12

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show we have Michael Rios from the UN and more specifically the UNDP. Now Mike is Head of DigitalX and based in Cambodia and in

en

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