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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

59:25

EP 104: Pulling Back the Curtain on Dental Labs with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/03/20

What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team! A few topics we covered: Is consolidation hurting the lab business? Their answer surprised

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59:01

Ep 103: Amanda Hill: Former Coworker and Biofilm...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/03/03

It’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ If Saliva Were Red | OSAP | Dental Infection Prevention & Safety Association OSAP.org Full

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01:04:04

Ep 102: PANEL: How Dental Billing Is Changing

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/02/13

Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowadays? Maybe so! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if

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58:33

Ep 101: Calibrating Periodontal Care with Rachel Wall

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/12/28

Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene’s coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won’t be profitable until you’re able to nail down team calibration in this area. Don’t forget to download her complimentary standard of care worksheet! Here

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36:41

Ep 100: Question 2, Debridement and A Spot of Gratitude

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/11/21

CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revision means

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51:35

Ep 99: Artificial Intelligence: What's The Big Deal?

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/10/20

My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including: How you can use AI to train your team and calibrate clinician diagnostic instincts. Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage. We reminisced about the 10-hour implant courses we taught years ago

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41:43

Ep 98: Listen In on Two Insurance Nerds with Microphones

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/10/05

Fellow insurance enthusiast Colleen Huff joins me to dish on trends we’re seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Colleen: Colleen’s Website - http://colleenhuff.com/ Colleen’s Facebook - https://www.facebook.com/Dentalinsurancecoach/ For easy compliance training, Colleen recommends

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01:03:01

Ep 97: Ryan Vet Educates Me On Doing Business with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/09/19

Ryan is one of those guys that loves to build and turn around businesses. It’s fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans to bring tremendous value to membership. If you’re considering opening up your own dental company then

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35:01

96 Deciphering Dental Networks with Brian Phillips of...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/09/06

Oops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it’s the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management. Recorded live at the 2023 Hinman Dental Meeting! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to

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13:05

Ep 95: Emulsions, Sensitivity and Implant Care with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/08/19

Another Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they’re very fun and smart ladies, promise! I needed to ask about sensitivity because I’m now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :) Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A

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13:24

Ep 94: Podcasting at the Hinman with Brad James of Kleer

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/08/19

Earlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy. A few highlights: Employer choice is the key to better benefits (either through carriers or a membership plan) Hear about the practice information I walked my audience through in

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42:31

Ep 93: Making Smart Decisions For a Changing Business...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/08/01

Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflationary reality

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58:26

EP 92: Reimagining Administrative Onboarding with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/01/26

What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points: How to best teach

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50:28

EP 91: Ransomware and Security Breaches SHOULD Scare...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/12/20

Have you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I’ve recommended for years. He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We also talked

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01:05:44

EP 90: The Audit Edition: OSHA & Infection Control...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/12/01

Infection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

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54:26

EP 89: 3 Management Consultants Walk Onto A Panel

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/11/03

This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page

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57:32

EP 88: The Cures Act, Chart Notes and Missing...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/10/20

Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited

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01:01:56

EP 87: Why Do People Spend on Pets Rather Than Teeth?...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/10/06

This episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same mistakes

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01:09:24

EP 86: A Gathering of Insurance Geeks is a Beautiful...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/09/08

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator’s radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2021 –

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01:10:34

EP 85: Judy Kay Mausolf Teaches Me About Team Culture

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/08/25

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well! Full show notes on the podcast home

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145 results

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