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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:56

What is the "Stark Difference" Between Managing and...

What the Fixed Ops?! (WTF?!) ·

2025/07/01

Chris Craig of RockEd spells out in no uncertain terms the critical difference between managing and leading!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

The WORST Thing a Service Advisor Can Say -...

What the Fixed Ops?! (WTF?!) ·

2025/06/27

Chris Craig talks about all the factors running through the minds of customers when they pull in to the service drive. So when a well-meaning Service Advisor asks *this* one thing...it can unravel everything.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:49

Chris Craig - "THEE Most Important Skill a Service...

What the Fixed Ops?! (WTF?!) ·

2025/06/26

New service advisors have so much to learn. What's the most important skill to have right away?!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

"Everyone Has an Innate Desire to Improve" -...

What the Fixed Ops?! (WTF?!) ·

2025/06/25

Chris Craig understands that everyone on the service drive wants to grow and improve. But how can they when there are so many training gaps?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Filling the Gaps in Service Advisor Training -...

What the Fixed Ops?! (WTF?!) ·

2025/06/24

Chris Craig had been a fixed operations mainstay when he finally became a service advisor. And then...he realized there wasn't a lot of quality training available. So he set out to fill the gaps. Listen to find out how.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

50:05

Elevating Fixed Ops Content with Chris Craig of...

What the Fixed Ops?! (WTF?!) ·

2025/06/23

In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today’s dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-crafted content can drive performance, boost retention, and elevate dealership culture.🔧 What You'll Learn:✅ Strategies for engaging service advisors and

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0:58

Wanna Improve? Throw Rank Out the Window! -...

What the Fixed Ops?! (WTF?!) ·

2025/06/19

Tim Tipton talks about the behaviors of managers and companies that genuinely want to improve. What are the common steps successful people take?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:55

"If You Keep Sending Me 2's I Can Only Send Back a...

What the Fixed Ops?! (WTF?!) ·

2025/06/17

Training is crucial but before training even begins, it's vital that the hiring process is sharp enough to identify and retain the best talent for the job!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:33

How to Waste a Training in 1 Easy Step!- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/16

Tim Tipton knows exactly how (and how not to) make the most of training time. Here he talks about the latter...Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:59

Why Management MUST Be Involved in Training-...

What the Fixed Ops?! (WTF?!) ·

2025/06/13

If you want your employees to retain and attain new skills, it's vital that managers attend that training! Tim Tipton explains.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

What's the Key to Motivation?- #automotive #sales ...

What the Fixed Ops?! (WTF?!) ·

2025/06/12

Tim Tipton shares some fundamental advice when it comes to hiring. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:45

"That's Really the Secret Sauce of Life"- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/11

Though money and riches are a temptation we all are drawn to, Tim Tipton has found rewards far greater.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

"I Saw Way Too Many Miserable Rich People"-...

What the Fixed Ops?! (WTF?!) ·

2025/06/10

Tim Tipton gets very real about the moment he decided to leave the retail side of automotive and how he became involved with the developing the skill sets of his present and future peers.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO

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50:56

Training & Retention with Tim Tipton of Shottenkirk...

What the Fixed Ops?! (WTF?!) ·

2025/06/09

Tim Tipton of Shottenkirk Automotive shares with us his strategies for training and retaining the very best fixed operations employees—the backbone of any profitable dealership.Service managers, dealership managers, and owners won’t want to miss this deep dive into:✅ Why investing in training matters now more than ever✅ How to build a culture that attracts and keeps top talent✅ Practical steps to reduce turnover and keep your best people motivated✅ Success stories and real-world insights from Tim’s

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0:52

"With Every Threat Comes Opportunity."- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/05

Glenn Lundy is looking toward the threats the auto industry faces over the next five years and talks about qualities of the winners and losers, as he sees it.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

The A Word is Coming for Your Cars!- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/04

The automotive industry is changing rapidly and Glenn Lundy can see it clearly. Listen to where he sees things going. Do you agree?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:36

What is Servant Leadership, Really? - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/03

Glenn Lundy reflects on the truth of servant leadership.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and

en

0:52

Great Output Comes from Great Input - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/02

We are a reflection of the people we associate with and media we consume. Glenn Lundy talks about the importance of "clear inputs".Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:46

A Powerful Tool is Only as Good as the Mind Behind It...

What the Fixed Ops?! (WTF?!) ·

2025/05/29

Dealers look for the next tool to "save" them are looking in the wrong place. Glenn Lundy talks about the necessity of research and relevance in today's marketplace.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

0:51

"In 5 Years We Could Be Completely Irrelevant." -...

What the Fixed Ops?! (WTF?!) ·

2025/05/28

Glenn Lundy discusses the reality of technology and processes evolving at such a rapid pace and the danger of complacency. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW

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