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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:52

Dealers Can Make More Money Knowing THIS! -...

What the Fixed Ops?! (WTF?!) ·

2025/08/19

Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today

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57:13

Why Dealer-First Media is Winning (and What It Means...

What the Fixed Ops?! (WTF?!) ·

2025/08/18

News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences.In this episode, Dealer Advocate and Content King, Jay Law with ‪@CarDealershipGuy‬ shares why the most successful dealer-first media connects the dots between what dealers need and what consumers actually want (spoiler: it’s not fluff or outdated print

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0:53

How Dealer Vendors Have Changed For the Better -...

What the Fixed Ops?! (WTF?!) ·

2025/08/14

Mike Keene discusses the difference AI has made when implementing systems from dealer vendors.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:53

Is a Service Advisor Different Than a Salesperson? -...

What the Fixed Ops?! (WTF?!) ·

2025/08/13

Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:42

Why Independents Are Still Kicking Your Fixed Ops...

What the Fixed Ops?! (WTF?!) ·

2025/08/12

Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:59

More Data = Less Excuses! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/08/11

Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:57

Are Great Salespeople Born or Taught? - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/08/08

Mike Keene shares an awesome story of how we learn to sell at a VERY young age.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and

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0:53

Are You Afraid to Grow? What's That About? -...

What the Fixed Ops?! (WTF?!) ·

2025/08/07

Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:37

Dealers! "You Shouldn't Have to Hire Outside Often" -...

What the Fixed Ops?! (WTF?!) ·

2025/08/06

Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:53

Bad Software DESTROYS Great Advisors - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/08/05

Mike Keene explains how bad software can crush a dealership.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well

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53:43

Spreadsheet Hiring is OVER with Mike Keene - What the...

What the Fixed Ops?! (WTF?!) ·

2025/08/04

Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown.Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge:✅ Reward success and coach failure✅ Hustle can be taught with honest feedback✅ Teach the momentum theoremNo more active managing the bottom 20% of employees. Today we talk about efficient time-saving hiring and training techniques in service the allow you to grow your

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0:35

"AI Makes Us Superhuman" But....- #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/07/31

AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

Using AI to Learn a New Language?! For Real?! -...

What the Fixed Ops?! (WTF?!) ·

2025/07/30

David Rozek tells a story about how he helped his barber learn to speak English better...and how easy it was.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:50

ChatGPT, Grok, Gemini...Which AI Should I Use? -...

What the Fixed Ops?! (WTF?!) ·

2025/07/29

Need to know which AI is superior to the rest? David Rozek has a surprising answer!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch

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1:00

Yeah, Your Devices are Listening! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/07/28

How many times have you spoken out loud about a product you needed only to be bombarded by ads for it moments later? David Rozek explains how it happens...and how you can probably make it stop.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:34

Is Your AI Vendor Using ChatGPT?! That's a Problem!! ...

What the Fixed Ops?! (WTF?!) ·

2025/07/25

Cyber security is incredibly important. As AI continues to be marketed heavily to dealerships, David Rozek shares some crucial requirements that need to be considered.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:44

Wait What?! Cyber Attack by Emoji?!! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/07/24

David Rozek shares some...frankly terrifying facts about emoji security.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen

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0:56

Will AI Replace Humans at the Dealership? -...

What the Fixed Ops?! (WTF?!) ·

2025/07/23

The future is now and David Rozek's explaining how dealerships can adapt in practical and important ways.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:55

WTF is an AI?! Start Here - #automotive #shorts

What the Fixed Ops?! (WTF?!) ·

2025/07/22

David Rozek uses AI all day every day and starts at the beginning...what is the purpose of it?Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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54:18

AI SHOCKS Automotive! David Rozek with Bill Walsh...

What the Fixed Ops?! (WTF?!) ·

2025/07/21

David Rozek with Bill Walsh Automotive Group is elbows-deep in AI. He creates with it, trains with it, and uses it every day for his automotive life. You'll be SHOCKED at what he's found!✅ Boring, time-consuming, mundane jobs - GONE!✅ All your problems - NOT GONE!✅ A human touch - STILL NECESSARY!Watch, listen, and learn about human-touch-built artificial intelligence in automotive with David and your favorite (and smartest!) fixed ops community: What the Fixed Ops?!Global Dealer Solutions offers a

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