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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

14:30

Unlocking Service Operations with AI: Insights from...

ServiceNow Podcasts ·

2024/07/23

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.See omnystudio.com/listener for privacy information.

en-US

33:48

All Good Things with Chuck and Lauren

ServiceNow Podcasts ·

2024/07/10

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring & other topics 24:23 Call to action 25:48 Thanks 30:36 Contact info 32:32 Outro Links Chuck's site Check out the other ServiceNow podcasts. See

en-US

30:21

ServiceNow Federal Forum 2024: Low-Code Approach to...

ServiceNow Podcasts ·

2024/07/03

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.Featured Speakers: • Chris Geer, Creator Workflows SC Technical Director, ServiceNow• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation• Justin

en-US

7:17

Removing technical debt roadblocks

ServiceNow Podcasts ·

2024/07/01

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined by the market. Listen now to get the inside scoop on technical debt strategies from the experts.See omnystudio.com/listener for privacy information.

en-US

8:02

Addressing your technical debt

ServiceNow Podcasts ·

2024/06/26

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concept. Listen now to learn about how you can take a holistic look at your risks.See omnystudio.com/listener for privacy information.

en-US

11:45

Episode Eleven: Experian - Putting AI and automation...

ServiceNow Podcasts ·

2024/06/26

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne Hicks, Global VP of Automation at Experian, to learn how the organisation is taking automation beyond task-level improvements. Tune in for insights around

en-US

29:55

2024 Devvies Winners with Josh Barbour and Kristina...

ServiceNow Podcasts ·

2024/06/26

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 12:35 Outcomes 15:15 Challenges 19:43 The roadmap 21:50 How did you hear about The Devvies? 25:46 Advice for future applicants 27:17 Contact info 27:49

en-US

15:45

Mastering Cyber Risk and Resilience with Melissa Cohoe

ServiceNow Podcasts ·

2024/06/25

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Strategy, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience.See omnystudio.com/listener for privacy information.

en-US

21:43

Operational Resilience: Beyond the Checkbox

ServiceNow Podcasts ·

2024/06/25

In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment.See omnystudio.com/listener for privacy information.

en-US

10:36

Tackling AI and Risk in Financial Services with Geoff...

ServiceNow Podcasts ·

2024/06/25

In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in cybersecurity and risk management, shedding light on the challenges and opportunities that AI presents. Whether you’re a seasoned professional or new to

en-US

28:33

Navigating Operational Resilience and AI in Modern...

ServiceNow Podcasts ·

2024/06/25

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations.See omnystudio.com/listener for privacy information.

en-US

5:29

What is Technical Debt?

ServiceNow Podcasts ·

2024/06/24

Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it becomes to unwind the debt. Listen now to hear from the experts about what technical debt can mean for your organization.See omnystudio.com/listener for

en-US

46:13

ServiceNow Federal Forum 2024: Securing Intelligent...

ServiceNow Podcasts ·

2024/06/21

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow• Alexis Bonnell, Chief Information Officer, Director of the Digital

en-US

25:42

ServiceNow Federal Forum 2024: Elevate Total...

ServiceNow Podcasts ·

2024/06/14

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow• Javier

en-US

19:21

A discussion about customer success

ServiceNow Podcasts ·

2024/06/12

Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. See omnystudio.com/listener for privacy information.

en-US

30:03

Career Conversation with Aylee Andersen

ServiceNow Podcasts ·

2024/06/12

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Career highlight 23:50

en-US

17:30

ServiceNow Federal Forum 2024: Trust & Simplicity -...

ServiceNow Podcasts ·

2024/06/07

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe,

en-US

19:01

AIOps Continual Improvement

ServiceNow Podcasts ·

2024/06/06

Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here.See omnystudio.com/listener for privacy information.

en-US

21:00

Collaborative Work Management - with Doug Page and...

ServiceNow Podcasts ·

2024/06/05

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into

en-US

7:44

Bringing Your Value Together

ServiceNow Podcasts ·

2024/05/29

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization.Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management.See omnystudio.com/listener for privacy information.

en-US

152 results

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