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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

6:17

TAKEAWAY - Think Like a Librarian: Why the Reference...

ServiceNow Podcasts ·

2026/04/15

Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used.See omnystudio.com/listener for privacy information.

en-US

18:33

AI Control Tower - Governing AI at Scale with ServiceNow

ServiceNow Podcasts ·

2026/04/15

AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise.━━━━━━━━━━━━━━━━━━━━━━━━WHAT WE COVER━━━━━━━━━━━━━━━━━━━━━━━━RAVI KRISHNAMURTHY — VP, AI Platform, ServiceNowWhy hidden AI is one of the biggest unmanaged risks in the enterprise — and why governance is an accelerator, not a brake.PETER

en-US

56:54

The Void Between Data and Decisions with Pete Williams

ServiceNow Podcasts ·

2026/04/09

There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. AI doesn't solve this misalignment, it exposes it! Pete makes a compelling case

en-US

61:27

The Wrong Mandate: Why Boards Set Data & AI to Fail...

ServiceNow Podcasts ·

2026/04/02

Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this episode, Kyle Winterbottom joins Juan and Tim to argue that the mandates handed to CDAOs are fundamentally broken because the people hiring them don't understand what good looks like. Boards continue to build capability without starting with the end in mind, creating a culture where data leaders are rewarded for building things rather than

en-US

5:14

TAKEAWAY - The Wrong Mandate: Why Boards Set Data &...

ServiceNow Podcasts ·

2026/04/02

This is the takeaway episode with Kyle Winterbottom where he argues that the mandates handed to CDAOs from the board are fundamentally broken because the people hiring them don't understand what good looks like. The result? An entire industry that has learned to play the wrong game.See omnystudio.com/listener for privacy information.

en-US

23:05

AGENTIC AI - The Future of Work and the Agents...

ServiceNow Podcasts ·

2026/04/02

WhatisAgenticAI—andwhatcanitactuallydoforyourbusiness?Inthisepisodeofthepodcast,hostBobbyBrillbringstogetherthreeconversationswiththepeoplebuildingAgenticAIatServiceNowintoone20-minutebriefing. Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture. ━━━━━━━━━━━━━━━━━━━━━━━━ WHATWECOVER ━━━━━━━━━━━━━━━━━━━━━━━━ RITACASTILLO—VPofDesign,Platform&AI The clearest explainer of Agentic AI

en-US

22:36

New Roles, Same Mission: Value, AI, and the Year of...

ServiceNow Podcasts ·

2026/03/26

AI is the New UI… But Is Anyone Getting Value? Big summer. New roles. Same obsession with transformation. In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually doing anything?” They get into: How AI is still, inconveniently, a people problem Why “AI is the new UI” is about to stop being a slogan Why most organisations don’t have an AI

en-US

44:45

The Data Hygienist with Thais Cooke

ServiceNow Podcasts ·

2026/03/19

What does dentistry have to do with data analytics? More than you'd think. Thais Cooke went from cleaning teeth to cleaning datasets and her unconventional path turned out to be a superpower. In this episode, Thais joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier, how to build trust with stakeholders (hint: "I don't know" is a valid answer), and why the best data professionals aren't technical specialists — they're problem solvers.See

en-US

4:30

TAKEAWAY - The Data Hygienist with Thais Cooke

ServiceNow Podcasts ·

2026/03/18

This is the takeaway episode where Thais Cooke joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier. Oh, and what does dentistry have to do with data analytics? More than you'd think!See omnystudio.com/listener for privacy information.

en-US

23:44

The Hidden Cost of How Your Business Actually Works |...

ServiceNow Podcasts ·

2026/03/18

Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why organizations using it are uncovering years of hidden inefficiency they never knew existed. Dan walks through real customer stories — from a double approval process for printer toner that was costing 2 days per request to a single form-field

en-US

8:07

Takeaways from Gartner Data & Analytics Rants with...

ServiceNow Podcasts ·

2026/03/11

Want to get the honest no bs scoop of what happened at the Gartner Data & Analytics in Orlando, then this short and sweet episode is for you. This was an impromptu recording where Sanjeev Mohan and Ryan Dolley join Juan and Tim to share what they learned.See omnystudio.com/listener for privacy information.

en-US

29:03

The Human in the Loop | Ethical AI with Di Le

ServiceNow Podcasts ·

2026/03/04

The Human in the Loop | Ethical AI with Di LeServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le — AI Ethicist and Human-Centered AI Strategist at ServiceNow — and she broke it down in a way I hadn't heard before. Most people use Ethical AI, Responsible AI, and Human-Centered AI interchangeably, and Di breaks down exactly where each one lives and

en-US

56:09

Your data should speak your language with Säde Haveri

ServiceNow Podcasts ·

2026/02/26

Most data and AI initiatives don't fail on technology — they fail on meaning. In this episode, Juan and Tim chat with Säde Haveri, who makes the case that metadata is the bridge between systems and people: the language and structures that help humans understand, trust, and use data in their daily work. Her focus isn't on building smarter pipelines, but on turning complexity into shared understanding so that data actually drives decisions and behavior change. Because if your data doesn't

en-US

5:33

TAKEAWAY - Your data should speak your language with...

ServiceNow Podcasts ·

2026/02/26

This is the takeaway episode with Säde Haveri where she makes the case that metadata is the bridge between systems and people. Most data and AI initiatives don't fail on technology — they fail due to the lack of meaning. If your data doesn't speak your language, it simply won't work for you.See omnystudio.com/listener for privacy information.

en-US

62:20

Shift Left Everything: How Ontology, Events, and...

ServiceNow Podcasts ·

2026/02/19

Juan and Tim are back for a LIVE episode with Nachiket Mehta, an experienced data leader who has lived and breathed the “shift left”. In this episode we unpack how ontology, events and culture unlock enterprise AI. We discuss the gap between what your systems think is happening and what's actually happening on the ground and dive into real world examples: a trailer with expensive merchandise sat forgotten in a yard for weeks. $35M in delayed orders. The math added up, but nobody saw it

en-US

6:10

TAKEAWAY - Shift Left Everything: How Ontology,...

ServiceNow Podcasts ·

2026/02/19

This is the takeaway episode with Nachiket Mehta, an experienced data leader who has lived and breathed the “shift left”. In this episode we will unpack how ontology, events and culture unlock enterprise AI. We discuss why your ontologist needs to visit the fulfillment center, how to shift data teams from afterthought to proactive partner, and why the five why's matter more than your tech stack.See omnystudio.com/listener for privacy information.

en-US

34:05

It's Friday, Juan and Tim rant with Data Day Texas...

ServiceNow Podcasts ·

2026/01/30

Juan and Tim got together for a beer to rant about what's on their mind, the latest in the data world and share Data Day Texas takeawaysSee omnystudio.com/listener for privacy information.

en-US

58:14

All things Data Lineage with Dr. Irina Steenbeek

ServiceNow Podcasts ·

2026/01/29

Dr. Irina Steenbeek is a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical realities of implementing data lineage and its relationship to Data and AI governance. For example, do you really need to have a comprehensive technical lineage? A lot of honest no-bs nuggets in this episode!See omnystudio.com/listener for privacy information.

en-US

21:28

Risk at Scale: Governing AI, Sustainability, and...

ServiceNow Podcasts ·

2026/01/26

A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale. In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good

en-US

24:07

People, Skills, and AI: Transforming Talent for the...

ServiceNow Podcasts ·

2026/01/26

AI, Skills, and the Future of Work at Aviva In this episode of the ServiceNow Executive Circle podcast, Kat Finch is joined by Dan Godfrey, Group People Transformation and Talent Director at Aviva, to explore how people strategy, technology, and AI are coming together to reshape the future of work. Dan shares how Aviva’s scale, legacy, and long history influence its approach to transformation, and why operational readiness, adoption, and change management are just as critical as the technology

en-US

187 results

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