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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

22:52

New Accessibility Tools and Updates with Dr. Alaina...

ServiceNow Podcasts ·

2025/09/17

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards. Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines

en-US

22:34

Fore! Mindset Shifts That’ll Change Your Game

ServiceNow Podcasts ·

2025/08/11

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas that might just blow up your old playbook, and a few jokes that should probably have been left in the clubhouse. ⛳️ If you’re still

en-US

27:24

Welcome to Horizon - with Brian Zaik and AJ Siegel

ServiceNow Podcasts ·

2025/08/06

In this episode, get introduced to ServiceNow's latest offering,Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform, making it easier for both seasoned designers and those new

en-US

27:17

Understanding Agentic AI with Rita Castillo

ServiceNow Podcasts ·

2025/08/05

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the

en-US

26:59

GenAI: Hype, Hope, Happening, or Here to Stay?

ServiceNow Podcasts ·

2025/07/29

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy ✅ Why the future is human-led, AI-augmented If you’re still waiting on the platform, this train is leaving the

en-US

24:21

The great CRM unbundling: Do we even need one system...

ServiceNow Podcasts ·

2025/07/15

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem?❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it still take 5.2 days to solve a problem that should take 30 minutes? It’s the CRM roast you didn’t know you needed - with real data, real

en-US

23:49

Are We Still Ignoring The People Part?

ServiceNow Podcasts ·

2025/07/02

PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong! Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital. Expect:👩‍💻 A reality check on tech-led change🧠 Why understanding the why matters🤝 Leadership lessons in trust, transparency, and co-design🧯 A light roasting of change theatre (yes, we're looking at

en-US

29:36

What to Expect at CreatorCon India with Mark Obee

ServiceNow Podcasts ·

2025/07/02

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00

en-US

25:39

Exploring AI Innovations - Insights from ServiceNow...

ServiceNow Podcasts ·

2025/06/18

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth

en-US

47:45

Build Agents Have Entered the Chat!

ServiceNow Podcasts ·

2025/06/04

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What

en-US

26:32

InsightBench & AgentPoirot | The Future of Data...

ServiceNow Podcasts ·

2025/05/28

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics.Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can

en-US

34:03

The Power of Customer Feedback | Shaping User...

ServiceNow Podcasts ·

2025/05/14

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating

en-US

17:26

Accenture's Approach to AIOps & GenAI

ServiceNow Podcasts ·

2025/04/14

Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.See omnystudio.com/listener for privacy information.

en-US

25:12

Bridging the Gap - How Accessibility and Usability...

ServiceNow Podcasts ·

2025/04/09

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts,

en-US

16:25

RaptorDB - Revolutionizing Data Platforms with Will...

ServiceNow Podcasts ·

2025/03/26

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNowHost - Bobby Brill

en-US

16:27

Leap into the automation future: How GenAI is...

ServiceNow Podcasts ·

2025/03/24

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.See omnystudio.com/listener for privacy information.

en-US

15:46

ServiceNow's agentic AI framework explained: What you...

ServiceNow Podcasts ·

2025/03/12

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more onhttps://www.servicenow.comSee omnystudio.com/listener for privacy information.

en-US

29:17

Understanding Accessibility Compliance with Alaina...

ServiceNow Podcasts ·

2025/03/12

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing

en-US

30:10

Customer Excellence in Action: Driving Value and...

ServiceNow Podcasts ·

2025/03/04

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million businesses at industry giants like Salesforce and Cisco. Tony champions diversity, inclusivity, and lifelong learning, embodying his motto: "Always be

en-US

15:30

Creating Multimedia Content at Scale with AI

ServiceNow Podcasts ·

2025/02/26

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year,

en-US

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