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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

51:21

The 4 Rooms Formula: Build Resilient Teams and Boost...

Experience Leadership - The Small Business Podcast ·

2025/02/03

Loosen your leadership underwear & increase productivitywith Cate Collins 🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need? 🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line. Joining us is Cate Collins, a leadership expert with over 25 years of experience

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42:33

Secrets to Better Leadership: Why Your Questions...

Experience Leadership - The Small Business Podcast ·

2025/01/20

Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaderswith Sean Grace Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day. 🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the

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48:24

Stop Losing Customers! Secrets to Effective Customer...

Experience Leadership - The Small Business Podcast ·

2025/01/13

Beyond the Call: Building Long-Term Customer Loyaltywith Charlotte Ward Is your customer support building loyalty—or driving customers away? 🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward. If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for

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42:04

Unlock Your Team’s Potential with Simple Mindfulness...

Experience Leadership - The Small Business Podcast ·

2024/12/30

How to Create Focused, Resilient Teams with Zen Leadershipwith Lori Saitz Are distractions and stress sabotaging your team’s productivity? 🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships. Need to brainstorm aspects of your business? Book your

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41:39

How to Build Authority and Grow Your Brand with Jill...

Experience Leadership - The Small Business Podcast ·

2024/12/26

Boost Your Business with Digital Magazines with Jill Burk Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔 In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡 Jill shares how easy it is to create your own digital magazine (seriously, you don’t need to be a publishing pro!) and

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53:09

Get Noticed: Why Your Business Needs a Podcast with...

Experience Leadership - The Small Business Podcast ·

2024/12/23

The Power of Podcasting for Your Businesswith Darren Saul 🔊 Struggling to Get Your Business Noticed? In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to help you elevate your brand, generate content, and achieve serious business results. 🎙️ What You’ll

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52:56

Transform Customer Experience: From Fixing to...

Experience Leadership - The Small Business Podcast ·

2024/12/19

Unlock CX Success: Why Innovation Beats Fixes with Katie Stabler Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo. 🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience. 📣 About Katie Stabler: Katie Stabler is the founder of Cultivate

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37:13

Science-Backed Solutions for Employee Fatigue with...

Experience Leadership - The Small Business Podcast ·

2024/12/17

Boost Employee Energy & Productivity with Dr. Labib Are you tired of being tired? In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune. 🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden

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44:52

How High-Performance Meditation Can Transform Your...

Experience Leadership - The Small Business Podcast ·

2024/11/25

Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurswith Kira Leskew Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down. 🛎 In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not

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51:17

Why Your Company Culture Is Sabotaging Success with...

Experience Leadership - The Small Business Podcast ·

2024/11/21

7 Pillars of a High-Performance Workplacewith Chris Dyer Is your company’s culture quietly sabotaging your success? 🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you

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38:47

Simple Ways to BOOST Your Human Capital ROI with...

Experience Leadership - The Small Business Podcast ·

2024/11/18

Strategic Employee Investments: Key to Unlocking Enhanced Business Profitabilitywith Susan Mazer Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability. 🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's

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49:58

How to Support Your New Managers for Long-Term...

Experience Leadership - The Small Business Podcast ·

2024/11/15

The Real Reason New Managers Fail (And How to Fix It)with Ross Saunders Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has. Or will she? Your top performers are great at their jobs, but managing a team? That's a whole new ballgame! 🛎 In this episode of Marc Haine Live, Marc sits down with Ross Saunders to dive into one of the biggest, most expensive challenges businesses

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50:12

The Critical Need for Improving the Emotional Agility...

Experience Leadership - The Small Business Podcast ·

2024/10/21

Why Leaders Need Emotional Agility Nowwith Dr. Matthew Norton Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility. 🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden factor that’s quietly derailing your business and costing you more than you think. About

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45:25

Creating Emotional Connections: Key to Brand Loyalty...

Experience Leadership - The Small Business Podcast ·

2024/10/14

How to Avoid the Pitfalls of Being Just Another Brand in the Market with Ken Schmidt Every day, businesses are overwhelmed with the challenge of standing out in a crowded market. Despite offering superior products or services, many find themselves lost in the noise, unable to capture the attention or hearts of potential customers. This not only stunts growth but also leads to substantial revenue losses as these businesses remain the industry’s best-kept secrets. 🛎 In this episode, join Marc Haine

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51:09

The Five Key Elements to Boosting Business Success...

Experience Leadership - The Small Business Podcast ·

2024/10/07

Revolutionize Your Leadership with Co-Creative Leadership with Steffan Surdek Leadership is hard. Many leaders feel that in order to be a "good leader," we must shoulder the burden alone. 🛎 In this episode, your host, customer and employee experience strategist Marc Haine is joined by the Father of Co-Creative Leadership, Steffan Surdek, Discover a revolutionary approach that empowers leaders to share the load, engage their teams, and foster a collaborative environment. ----- About

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45:55

Boost Your Business with Self-Awareness and Emotional...

Experience Leadership - The Small Business Podcast ·

2024/09/16

Transform Your Business: Essential Leadership Skills for Front-Line and Middle Managerswith Ron Stotts Are you a business operator or front-line manager struggling to unlock your leadership potential and achieve greater personal and professional success? 🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with three-time bestselling author and seasoned expert in psychology and chiropractic care, Ron Stotts. We put a spotlight on how to become more

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49:28

Unlocking Success: Why Emotional Well-being in the...

Experience Leadership - The Small Business Podcast ·

2024/09/09

Emotions as the New Business Metric with Susan Ní Chríodáin Leaders are often caught in the numbers game—revenue, costs, and KPIs dominate discussions. But what if the real key to optimizing employee engagement and finding fulfillment at work lies beyond these numbers? 🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with leadership coach Susan Ní Chríodáin, sheds light on how emotions, often invisible and intangible, are crucial drivers of

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43:06

Taming the Burnout Monster: Leadership Strategies to...

Experience Leadership - The Small Business Podcast ·

2024/09/03

Ending Burnout: Essential Leadership Strategies for Managerswith Jay Lambert An alarming trend is surfacing across industries, hitting all facets of leadership hard. Leaders and teams are facing unprecedented levels of burnout, with dire consequences for productivity, employee turnover, and the quality of service to our customers, clients, patients, and members. This widespread issue not only threatens individual well-being but also jeopardizes the overall success and sustainability of

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51:39

Better Business Practices: How to Transform Your...

Experience Leadership - The Small Business Podcast ·

2024/08/26

Small Moments, Big Outcomes: How Leaders Create Cultures That Drive Extraordinary Resultswith Michael Kerr Many businesses, and teams within businesses have problems. A lot of people are quitting, workers are not happy, it's hard to find "good people", and nobody seems to have any new ideas. As frustrating as all those are, though, they are nearly symptoms of a greater problem. We are not paying enough attention to our workplace culture. This is causing a lot of problems in how the business runs

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53:08

Leadership Blind Spots: How to Recognize and Overcome...

Experience Leadership - The Small Business Podcast ·

2024/08/19

The 7 Deadly Sins of Leadership and How to Avoid Themwith Russel Lolacher Are your best employees walking out the door? High turnover is costing your business more than just money – it’s draining morale, productivity, and your company’s future. 🛎In this episode of Marc Haine Live, we dive into the real reasons behind poor employee retention and how you can transform your leadership to build a thriving, engaged, and loyal team. Join me and international speaker Russel Lolacher, host of the

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266 results

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