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PODCAST

The Full Desk Experience

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts

business management

All Episodes

43:53

Industry Spotlight | Jeff Staats - Partner at Forest...

The Full Desk Experience ·

2024/09/12

In this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to mitigate these delays. We'll explore how to harness the power of automation and AI to revolutionize lead generation, personalize outreach, and

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49:48

Industry Spotlight | Annette Wehrli - Founder of...

The Full Desk Experience ·

2024/09/05

In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while

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56:25

FDE Workshop | Beyond the Logo: Branding for Staffing...

The Full Desk Experience ·

2024/08/29

This week, we're mixing things up! Join us as Katie, Sr. Content Marketing Manager at Crelate, shares her insights on the crucial role of brand marketing. We’ll explore the emotional connections clients and candidates have with brands, emphasizing why 70% of decisions are emotionally driven, as highlighted by a Gallup poll. Katie shares practical strategies for creating a compelling brand voice and emphasizes the importance of consistent messaging across all touch-points to build loyalty

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18:23

Best of FDE | AI Tools in Recruitment: Best Practices...

The Full Desk Experience ·

2024/08/22

In this special best-of series, we're diving into one of our most compelling discussions on the integration of AI in staffing and recruiting firms. We're revisiting a candid conversation with Aaron Elder, CEO at Crelate. We dive deep into the concerns and opportunities AI presents in the recruiting industry, discussing everything from the potential over-reliance on automated systems to the nuanced roles AI can play in enhancing rather than replacing human effort.Aaron offers invaluable

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53:31

Industry Spotlight | Tom Kosnik - Founder and...

The Full Desk Experience ·

2024/08/15

In this episode, we're privileged to have Tom Kosnik, president of the Visus Group, on this weeks Industry Spotlight. In this episode, he delves into the intricate world of compensation plans, sharing best practices for creating detailed, effective, and motivating compensation packages.We'll explore why a well-crafted compensation plan is crucial, not just for attracting top talent but for ensuring a company's professionalism and long-term success. Tom also highlights the importance of

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12:40

FDE Express | The Great Tech Purge: Revolutionizing...

The Full Desk Experience ·

2024/08/08

In this weeks episode, we're diving into a crucial topic that's been bubbling up across the staffing and recruiting industry: The Great Tech Purge. Now, this isn't about tidying up your digital workspace; it's about revolutionizing how you approach technology in recruiting. As AI and other cutting-edge technologies dominate the headlines, smart leaders are realizing that before they can effectively harness these innovations, they need to embark on their own tech purge.We'll be discussing

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46:18

Industry Spotlight | Mike Thomson - Partner at Spark...

The Full Desk Experience ·

2024/08/01

In today's episode, Kortney Harmon sits down with Mike Thomson, partner at Spark Recruiting, to delve into the future of hiring and the role of AI in the recruitment industry. Mike shares his extensive journey into recruiting and the innovative approaches his agency is taking to humanize the hiring process. We'll explore how Spark Recruiting leverages video applications to create meaningful connections between candidates and clients, reducing the time-to-hire and improving

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50:41

Best of FDE | Panel - Leveraging AI for Recruiting...

The Full Desk Experience ·

2024/07/25

In this special "Best of" episode, we are diving deep into the transformative potential of AI in the staffing and recruiting industry. Hosted by Kortney Harmon, with guests including Brad Bialy, Tom Erb and Benjamin Mena, we bring you enlightening conversations revealing how AI tools are reshaping workflows and strategies.Learn how AI is being leveraged for candidate marketing, sales automation, sourcing, and screening. We explore the iterative nature of AI improvements, the risks of

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52:23

Best of FDE | The Keys to Business Development Success

The Full Desk Experience ·

2024/07/18

In today's episode we're diving into one of the most critical aspects of talent acquisition and sales strategy: building a strong touch plan. We will explore the nuances of recruiting and engaging active and passive talent by focusing on their growth and addressing their pain points.We’ll also delve into the art of standing out in a competitive market through personalized touches, such as LinkedIn voicemail and video messages, and the importance of building your brand.Kortney shares her

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28:45

Kortney Harmon Keynote | Take The Stage - Moving...

The Full Desk Experience ·

2024/07/11

In this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of your future revenue and learn cost-effective strategies for cultivating long-term partnerships.The discussion also touches on the strategic use

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51:56

Best of FDE | Michele Masaro - COO at Abacus:...

The Full Desk Experience ·

2024/07/02

This week Kortney Harmon, is diving into the "Best of FDE" series with an impactful conversation featuring Michele Massaro, the Chief Operating Officer at Abacus Corporation. In this episode, we explore a wide range of topics including creative scheduling solutions to engage an underutilized workforce, the distinction between survival and scaling mindsets in business, and the critical factors for growing a staffing company. Michele shares her expertise on staying relevant to customers,

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41:46

Kortney Harmon Keynote | The Relevant Recruiter Show...

The Full Desk Experience ·

2024/06/27

In this episode, Kortney Harmon, joins Donnie Gupton on The Relevant Recruiter Show where we'll delve into the dynamic world of recruitment, exploring the myriad tools and platforms that recruiters from job boards and LinkedIn to virtual interview platforms and social media. We'll tackle the critical issue of visibility in recruiters' activities and how it correlates with productivity, commission, and the ability to scale your organization.Join us as we discuss the transformative power of

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27:52

Industry Spotlight | Curtis Hite - CEO at Improving:...

The Full Desk Experience ·

2024/06/20

In this weeks episode, Kortney Harmon and Curtis Hite - CEO at Improving journey take a deep dive in the industry, explore how Improving has scaled its operations, and discuss the company's approach to maintaining a cohesive culture across its numerous offices in the U.S., Canada, and Mexico.In this insightful conversation, Curtis shares his perspective on navigating economic uncertainties, the impact of artificial intelligence on the tech industry, and best practices for maintaining a

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47:20

Kortney Harmon Keynote | Cut Through the Noise -...

The Full Desk Experience ·

2024/06/13

Kortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to high turnover and dissatisfaction.Tune in as they explore the fragility of companies reliant on a few key clients, the necessity of providing

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36:45

Industry Spotlight | Gary Benedik - CRO of Avenica -...

The Full Desk Experience ·

2024/06/06

In this episode, we embark on an insightful discussion with Gary Benedik, the Chief Revenue Officer at Avenica. We'll delve into the significance of upskilling and reskilling in the job market, explore Avenica's innovative approach to talent development, and discuss the critical balance between leveraging AI and maintaining the human element in recruitment.From navigating the challenges of a post-COVID world to building strong, long-lasting relationships with candidates, this episode is

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53:39

Industry Spotlight | Alex Chausovsky - Director of...

The Full Desk Experience ·

2024/05/30

Welcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, and the looming influence of emerging technologies like AI and robotics. With actionable insights and practical advice tailored for the staffing

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45:49

Industry Spotlight | Jay Brunetti - Founder of Hire...

The Full Desk Experience ·

2024/05/23

On this episode, host Kortney Harmon and guest Jay Brunetti dive deep into the intricacies of the staffing industry with a specific focus on the power of a niche market. Jay Brunetti, founder of Hire Alliance—a consultancy serving staffing companies, talent acquisition departments, and HR teams—shares invaluable insights from his extensive experience in the industry.In this episode, we'll explore the importance of staying disciplined within your niche to maximize success and the pitfalls of

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15:43

Do my teams hate me? Metrics vs. Autonomy: Creating a...

The Full Desk Experience ·

2024/05/16

Welcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms.Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importance of aligning business processes with revenue generation and advises on how regular revisiting and adjustment of these processes can foster both

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47:17

Industry Spotlight | Dave Turano - Executive Coach at...

The Full Desk Experience ·

2024/05/09

In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities.Dave shares his critical insights on the misuse of AI technology in recruitment, emphasizing the constant need for human connection and effective communication despite technological progress. With a rich background as

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40:16

Industry Spotlight | From the Ground Up: Justin...

The Full Desk Experience ·

2024/05/02

In this episode of "The Full Desk Experience," Justin Bellante, CEO of Titan Placement Group, offers an insightful dive into the world of healthcare recruitment. With nearly a decade of expertise, Justin shares his journey from starting as a healthcare recruiter after leaving a call center job to leading a successful recruitment firm. Amidst the rapid changes in technology and shifts due to the pandemic, Justin discusses the evolution of hiring practices, the importance of networking, and

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153 results

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