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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

47:28

Beyond the Hype: AI Applications Transforming Banking

Banking Transformed with Jim Marous ·

2025/04/03

According to Avanade's latest AI Value Report, 59% of these institutions have already embarked on AI transformation journeys, with a third claiming completion. Yet beneath this enthusiasm lies a complex reality: many banks expect quick returns while still building fundamental capabilities in data management, security, and infrastructure.Joining me on the Banking Transformed podcast are Jeromey Farmer, Head of Data & AI for North America at Avanade, and Daragh Morrissey, Director of Artificial

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46:30

ProSight Doubles Down on Helping the Banking Industry...

Banking Transformed with Jim Marous ·

2025/04/01

As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, industry associations like ProSight play a crucial role in providing guidance, resources, and community. My guest on the Banking Transformed podcast is Debbie Bianucci, who led BAI for nearly 30 years before becoming President and CEO of ProSight. She, shares insights on the complementary strengths each organization brought to the merger and how their

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49:29

Revolutionizing Small Business Banking in 2025

Banking Transformed with Jim Marous ·

2025/03/25

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey.In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. Manny shares his insights on the major trends impacting small

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53:16

How Experience-Driven Design Is Revolutionizing...

Banking Transformed with Jim Marous ·

2025/03/19

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.I’m joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution

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49:28

Building Engagement at Speed and Scale

Banking Transformed with Jim Marous ·

2025/03/04

Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements to optimizing offer management across multiple channels, banks struggle with outdated systems that hinder their ability to compete effectively.Today, we're joined on the Banking Transformed podcast by Rab Govil, CEO and founder of Naehas, whose platform transforms how banks create, manage, and execute financial products and offers. Rab shares

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57:50

Unlocking Patterns of Success in Digital Transformation

Banking Transformed with Jim Marous ·

2025/02/25

In today’s rapidly evolving world of fintech and digital transformation, success is often painted as a glamorous journey of resilience and grit. But the reality is far more complex—and far less forgiving.In this episode of Banking Transformed, we sit down with renowned fintech leader and author Leda Glyptis to explore the hard truths behind building what lasts. Drawing from her new book, Beyond Resilience: Patterns of Success in Fintech and Digital Transformation, Leda reveals that survival in

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44:40

2025 Banking Forecast: Why Technology Alone Won't...

Banking Transformed with Jim Marous ·

2025/02/19

The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital transformation efforts, 22% struggle with implementation or have halted their efforts. Key priorities focus on improving digital experiences (52%) and enhancing data capabilities (33%), while AI adoption is slowly expanding beyond security into customer service and process automation. Most interestingly, despite the continued focus on improving digital

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52:11

Breaking Down Barriers to Deploy GenAI Solutions Faster

Banking Transformed with Jim Marous ·

2025/02/12

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.In this episode of Banking Transformed, we're joined by Manish Gupta, CEO of Corridor Platforms, and Toby Brown,

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45:08

Transforming Banking Data into Customer Value

Banking Transformed with Jim Marous ·

2025/02/11

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experiences while addressing bias risks. In this episode of Banking Transformed, Don Permezel, VP of Data &

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51:28

Alternative to Core Replacement That Redefines...

Banking Transformed with Jim Marous ·

2025/02/05

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of Helix at Q2 discusses a revolutionary approach to core banking

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38:51

Maximizing Value from Technology Investments

Banking Transformed with Jim Marous ·

2025/02/04

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing

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49:40

Unlocking Value Through Data-Enabled Core Systems

Banking Transformed with Jim Marous ·

2025/01/28

Financial institutions of all sizes face mounting pressure to compete with tech giants, global banks and nimble fintechs while meeting rising customer expectations for personalized experiences. The key to success lies not in matching their scale, but in leveraging data more effectively through modern core banking systems.Jeffrey Kendall, Chairman and CEO of Nymbus, is joining me today on the Banking Transformed podcast. We will discuss how data-enabled core banking is transforming financial

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45:37

Digital Banking Evolution: Lessons from the...

Banking Transformed with Jim Marous ·

2025/01/22

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings.On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan Collins, Director of Digital Development at Visions FCU, share how their organizations are

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39:02

The Great Banking Reset: Merging High-Tech with...

Banking Transformed with Jim Marous ·

2025/01/21

The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships. In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses how artificial intelligence and emerging technologies will help banks bridge

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40:04

How to Create a Website Presence That Generates New...

Banking Transformed with Jim Marous ·

2025/01/14

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions.In this episode of Banking Transformed, we are joined by Anil Aggarwal, the CEO of Milestone. Anil dives deep into the strategies and

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49:44

Creating Dynamic Personal Banking Experiences at Scale

Banking Transformed with Jim Marous ·

2025/01/08

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions to create those experiences using data and AI. Yet, many banks and credit unions struggle to deliver the level of personalization consumers expect from their digital experiences.On this episode of the Banking Transformed podcast, Anthony Ianniciello, VP of Product Management at Q2, and David Sant, Chief Strategy Officer at Cyprus Credit Union, explore

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52:28

How to Close the Digital Maturity Gap in Business...

Banking Transformed with Jim Marous ·

2025/01/07

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their business banking capabilities for a digital future. This research is unique because it goes beyond measuring digital capabilities to examine the culture, talent strategies, and operational models that separate leaders from followers. In this episode of Banking Transformed, Allison Cerra, the marketing director at Alkami Technologies and Casey Hogarth from

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48:20

Crafting Unique Business Banking Experiences

Banking Transformed with Jim Marous ·

2024/12/24

Mid-sized financial institutions face unprecedented challenges. They must compete with larger banks that have massive technology budgets and nimble fintechs that can quickly deploy innovative solutions. The pressure to deliver sophisticated products and seamless digital experiences while maintaining the personalized service that distinguishes regional banks has never been greater. Today's guest, Matt Wind, head of product management at Popular Bank, joins the Banking Transformed podcast. He brings a

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39:59

Payments and Embedded Finance Evolution: The Citi...

Banking Transformed with Jim Marous ·

2024/12/17

Embedded financial products and flexible payment solutions are reshaping how consumers interact with banking services. As commerce increasingly shifts toward integrated experiences, the ability to seamlessly embed financial services — from buy-now-pay-later options to comprehensive lending solutions — directly into the purchase journey has become critical for merchants and financial institutions.Terry O’Neil, Head of Connected Commerce for Citi Retail Services and Head of Strategic Partnerships for

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49:44

Desire for Data-Driven Personalization Unites...

Banking Transformed with Jim Marous ·

2024/12/11

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups.We discuss the surprising similarities in banking preferences across generations, the high level of trust in the banking industry,

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