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PODCAST

Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

business management

All Episodes

18:59

Brian Kramer: Lessons from Carvana to Future-Proof...

Fixed Ops Roundtable ·

2024/12/16

What if you could transform your dealership into a powerhouse of efficiency, profitability, and customer satisfaction—without reinventing the wheel? In this episode of the Fixed Ops Roundtable, I sit down with Brian Kramer, EVP of Dealer Growth at Cars Commerce and General Manager of Accu-Trade, to explore how dealers can take cues from industry disruptors like Carvana and turn challenges into opportunities.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this

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25:12

Tom Kline: Are Your Dealership’s Hidden Risks Costing...

Fixed Ops Roundtable ·

2024/12/09

Tom Kline is a renowned risk and compliance expert in the automotive retail industry. As the founder of Better Vantage Point, Tom specializes in helping dealerships protect their assets, reduce risks, and ensure long-term profitability. His unique approach blends deep industry knowledge with practical solutions, allowing dealers to navigate the often-overwhelming challenges of compliance, insurance, and operational efficiency. 👉 Register for the upcoming Fixed Ops Roundtable EventW...

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23:15

Tyler Nathan: Avoid Costly Warranty Mistakes

Fixed Ops Roundtable ·

2024/12/02

Tyler Nathan is the Director of Marketing at Jupiter Warranty Management, a leading company revolutionizing how dealerships handle warranty operations. With years of experience in the automotive industry, Tyler is passionate about helping service departments streamline their processes, increase profitability, and keep technicians happy. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Here’s the deal: warranty management isn’t just a backend task. It’...

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28:49

Tim Jackson: Dude, Where’s My Flying Car?

Fixed Ops Roundtable ·

2024/11/25

Hey there, friends—welcome back to the Fixed Ops Roundtable! You’re going to want to buckle up for this one because we’re diving into a conversation that’s equal parts fascinating, futuristic, and downright practical.This episode, I’m joined by a great friend of the industry, Tim Jackson—author of Dude, Where’s My Flying Car? and past President/CEO of the Colorado Automobile Dealers Association. Tim’s not just an advocate for dealers; he’s a true innovator with a passion for the history and f...

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16:40

Randy Kobat: The Blueprint for Faster Vehicle...

Fixed Ops Roundtable ·

2024/11/18

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership succ...

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18:17

David Farabaugh: The 3-Year Secret to Maximizing...

Fixed Ops Roundtable ·

2024/11/11

David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotive workforce trends, making him a trusted authority in the Fixed Ops community.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we

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19:38

Steve Greenfield: The Future of Automotive Retail

Fixed Ops Roundtable ·

2024/11/04

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping automotive.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Steve Greenfield is a guy who’s not only tuned into

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19:17

Euwart Anderson: How Vehlo’s Suite is Empowering...

Fixed Ops Roundtable ·

2024/10/28

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago, he’s been instrumental in integrating top-tier brands like Rapid Recon and TEXT2DRIVE into Vehlo’s portfolio, making it a powerhouse in customer-...

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18:19

Sandy Angello: Redefining Leadership in the...

Fixed Ops Roundtable ·

2024/10/21

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Sandy’s journey started when she was just 15, answering a

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19:16

Mike Maroone: The Next Big Shift in Automotive Retail

Fixed Ops Roundtable ·

2024/10/14

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly evolving industry. From the potential of artificial intelligence (AI) to unlocking new revenue streams through personalization, this conversation to...

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22:32

Derek Simonds: How NUMA is Revolutionizing Dealership...

Fixed Ops Roundtable ·

2024/10/07

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how AI can supercharge dealership efficiency, empower employees, and turn casual customers into lifelong fans.👉 Register for the upcoming Fixed Ops

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16:47

Anthony Blubello: The Secrets to Building a Thriving...

Fixed Ops Roundtable ·

2024/09/30

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament to his adaptability, strategic mindset, and passion for excellence in fixed operations.👉 Register for the upcoming Fixed Ops Roundtable EventWhat

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23:03

Andrew Wright: What is the Future of Car Buying?

Fixed Ops Roundtable ·

2024/09/23

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marked by a commitment to excellence and a keen insight into the future of automotive retail.👉 Register for the upcoming Fixed Ops Roundtable EventWhat

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18:06

Don Andres: Why Service Departments Fail to Grow

Fixed Ops Roundtable ·

2024/09/16

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training and customer engagement shines through in both his book and his work. Don’s practical strategies help service departments succeed in an increasing...

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19:29

Andy Baldassarre: What Makes BG Products the Best...

Fixed Ops Roundtable ·

2024/09/09

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about the latest innovations and strategies that are reshaping the market.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this

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27:37

How to Maximize Revenue in Your Service Departments

Fixed Ops Roundtable ·

2024/09/02

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in helping dealers maximize their service department’s potential.Maureen, with her 38 years of experience, brings a wealth of knowledge on everything ...

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22:02

How to Protect Your Dealership from Margin Compression

Fixed Ops Roundtable ·

2024/08/26

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression.As dealerships across the country grapple with shrinking margins, this conversation couldn't be more timely. Dennis and Josh bring their wealth of experience to the table, offering practical solutions and innovative tools that can h...

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23:55

David Reinicke: How Automotive Warranty Network Can...

Fixed Ops Roundtable ·

2024/08/19

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process?In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty clai...

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18:37

Tully Williams: The Evolution of Customer Experience

Fixed Ops Roundtable ·

2024/08/12

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode dives into the powerful changes happening in Fixed Ops, led by industry innovator Tully Williams. With years of experience under his belt, Tull...

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20:29

Dale Smith: Why Are Multi-Point Inspections Such a...

Fixed Ops Roundtable ·

2024/08/05

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals with the knowledge and skills needed to excel in fixed operations. BG Products, Inc. is renowned for its innovation and leadership in automotive m...

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266 results

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