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PODCAST

Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

business management

All Episodes

19:35

How PayJunction Is Helping Dealerships Create...

Fixed Ops Roundtable ·

2026/02/09

What if the last thing your customer experiences, 'the payment' became one of your biggest competitive advantages? In this episode of the Fixed Ops Roundtable, we sit down with Randy Modos, Co-Founder and President of PayJunction, for a conversation that goes way beyond credit card terminals and transaction fees. This is about friction, freedom of choice, and the future of fixed ops profitability, all without sacrificing CSI. Joined by Sarah Vantine, Randy and I unpack what a truly frictionle...

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23:28

What High-End Hotels Know About the Service Drive...

Fixed Ops Roundtable ·

2026/02/02

What if the fastest way to improve CSI, advisor productivity, and even used car acquisition… wasn’t another process, but a better experience? In this episode of the Fixed Ops Roundtable, I sit down with Joel Furno, Founder & CEO of Citrin Automotive Hospitality, alongside Ed Roberts of Bozard Ford Lincoln, and we go deep on something the industry talks about a lot, but rarely executes at a world-class level: hospitality on the service drive. Joel’s story alone is worth hitting play. He st...

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12:29

Service Retention Study: How BG Products Helped...

Fixed Ops Roundtable ·

2026/01/26

What if one simple decision in your service drive could boost customer retention by nearly a third? That’s not a theory, that’s real data. And in this episode of the Fixed Ops Roundtable, I sit down with longtime friend of the show and industry heavyweight Rob Leary from BG Products to unpack a study that honestly stopped me in my tracks. We’re talking real VIN-level data. Real dealerships. Real results. And insights every fixed ops leader needs to hear as they plan for the road ahead. Rob br...

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19:06

The Warranty Money Dealers Are Leaving on the Table...

Fixed Ops Roundtable ·

2026/01/19

What if one of the easiest ways to protect your dealership’s future profit is something you’re already entitled to, but probably underutilizing? In this episode, I’m joined by my co-host Sarah Vantine and industry veteran Robert Wooden for a conversation that every fixed ops leader needs to hear, especially as we look ahead to 2026. Robert has spent nearly three decades living and breathing fixed operations, and in this episode, he pulls back the curtain on warranty uplift, why it matters mor...

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21:02

Why Fixed Ops Will Decide Who Wins in Automotive...

Fixed Ops Roundtable ·

2026/01/12

What happens when car prices hit record highs, consumers feel the squeeze, and dealers are forced to play a smarter game, not a harder one? In this episode of The Fixed Ops Roundtable, Sarah Vantine sits down with Steve Greenfield, General Partner at Automotive Ventures, for a wide-ranging conversation about where automotive retail is really headed, and why fixed operations may be the most important lever dealers have right now. Steve brings a rare vantage point to the table. With nearly 50 e...

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18:42

The Hidden Risks Lurking in Today’s Dealerships (And...

Fixed Ops Roundtable ·

2026/01/05

What if the biggest risk to your dealership isn’t what you don’t know… but what you’ve gotten used to overlooking? In this episode of the Fixed Ops Roundtable, Sarah Vantine and I sit down with our good friend Paul Elliott from Insurance Office of America (IOA), and let me tell you, this conversation goes way beyond “insurance talk.” Paul pulls back the curtain on what risk actually looks like inside today’s dealership. From mobile service fleets operating in customer driveways, to technician...

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22:36

The 3–5 Metrics That Matter Most in Fixed Ops (And...

Fixed Ops Roundtable ·

2025/12/29

What if the biggest opportunity in your fixed ops department isn’t working harder… but seeing clearer? In this episode of the Fixed Ops Roundtable, I’m joined by Pete Carusone, President & CEO of VisionAST, and Ed Roberts, COO of Bozard Ford Lincoln, for a real, no-nonsense conversation about why how we look at our numbers matters just as much as what we’re measuring. We dig into a hard truth many dealers don’t want to admit: most of us are still managing fixed operations in the rearview ...

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25:35

Why Video MPIs Are Now Table Stakes in Fixed Ops with...

Fixed Ops Roundtable ·

2025/12/22

If you think video MPIs are “just another tool,” this episode might completely change how you see fixed ops. In this episode, I sat down with Joe Shaker of TruVideo, alongside Sarah Vantine, and what unfolded was less about software… and more about human behavior. Trust. Transparency. Communication. The stuff we all talk about, but rarely execute at scale. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Joe isn’t just a vendor voice. He’s a dealer. And

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21:11

Why Fixed Ops Velocity Is the Missing Link in...

Fixed Ops Roundtable ·

2025/12/15

What if the biggest growth opportunity in your dealership isn’t on the showroom floor… but already sitting in your service drive? In this episode of the Fixed Ops Roundtable, I’m joined by Tej Soni, CEO of FrogData, alongside Sarah Vantine, for a conversation that quietly challenges how most dealers think about service, marketing, and growth. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We get into Fixed Ops Velocity, not as a buzzword, but as a

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5:46

The Future of Automotive Talent Inside Northwood...

Fixed Ops Roundtable ·

2025/12/08

There are moments in this industry when you can almost see tomorrow walking toward you. This conversation, recorded at Northwood University’s International Auto Show and CAMS Industry Summit, is one of those moments. Ted Ings and Sarah Vantine sit with two respected voices in automotive. Ed Roberts, Chief Operating Officer at Bozard Ford Lincoln, and Maureen Martin, Vice President at Dynatron Software. What makes this episode truly compelling is how both of them responded to a single shared e...

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5:44

The Future of Fixed Ops: Technicians, Warranty, and...

Fixed Ops Roundtable ·

2025/12/01

What if the most important conversations in fixed ops are the ones happening outside the service bay? In this episode, recorded at the CAMS Industry Summit at Northwood University, we sit down with two industry voices who bring fresh clarity to where the business is headed: Curtis Gardner, Technician Extraordinaire, and David Reinicke, President of Automotive Warranty Network. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: This conversation opens a

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6:48

The 90,000 Opportunity: What Brian Benstock Wants...

Fixed Ops Roundtable ·

2025/11/24

What if the biggest threat to your dealership wasn’t the economy, the OEM, or even EV adoption… but the opportunities you’re not seeing yet? Today on the Fixed Ops Roundtable, we’re coming to you from the CAMS Industry Summit at Northwood University with someone who never fails to shake the room. I’m sitting down with Brian Benstock of Paragon Honda, alongside the always brilliant Sarah Vantine, and Brian just finished delivering one of the most energizing keynotes of the entire summit. This ...

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6:50

Why The Industry’s Next Leaders Will Come From...

Fixed Ops Roundtable ·

2025/11/17

If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lithia and Driveway and Dr. Matt Bennett of Northwood University. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this

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5:51

Inside the Classroom That’s Redefining the Future of...

Fixed Ops Roundtable ·

2025/11/10

What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise? You get something electric. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fixed Ops Roundtable, I sit down with CDK Global’s Mike Stoll, alongside Sarah Vantine, from the heart of Northwood University during the International Auto Show, and let me tell you, the energy here is contagious. Mike shares

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5:31

Stop Guessing Who to Hire: Go Trego’s Data-Driven Way...

Fixed Ops Roundtable ·

2025/11/03

What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink what it means to find, train, and retain top talent in a tech-driven world. 👉 Register for the upcoming Fixed Ops Roundtable Event What we

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9:31

The Blueprint for Building the Next Generation of...

Fixed Ops Roundtable ·

2025/10/27

What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Jennifer pulls back the curtain on Cox Automotive’s 20+ year relationship with Northwood University, sharing how hands-on education,

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8:50

“Convenience Is Kindness”: How Zapmoto Is...

Fixed Ops Roundtable ·

2025/10/20

What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of the biggest customer satisfaction and retention opportunities in automotive today. 👉 Register for the upcoming Fixed Ops Roundtable Event What we

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7:16

How One Platform Can Simplify Your Entire Dealership...

Fixed Ops Roundtable ·

2025/10/13

What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive into the real-world applications of artificial intelligence and machine learning

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8:26

What Really Happens to Your Data When You Trade In...

Fixed Ops Roundtable ·

2025/10/06

What if the car you just sold still remembers the last owner’s life? Their texts. Their contacts. Even their credit card. Yeah, that’s happening more often than you think. In this episode, I sit down with Merry Marwig, VP of Marketing at Privacy4Cars, live from Rohrman Automotive Group in Schaumburg, Illinois, to talk about one of the most overlooked (and fast-growing) challenges in automotive retail: data privacy inside vehicles. 👉 Register for the upcoming Fixed Ops Roundtable Event What

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4:50

Inside Dealer Pay: What Every Dealer Needs to Know...

Fixed Ops Roundtable ·

2025/09/29

Ever notice how dealers don’t think about payment solutions until there’s a problem? That’s where things can get messy. In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinois. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What makes a dealership-specific payment platform different from just another processor.Why integration with your DMS isn’t optional anymore.What a “good install” actually

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266 results

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