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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

35:15

Pros and Cons of Greeting Clients at the Vehicle...

Remarkable Results Radio Podcast ·

2025/06/09

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeThe idea for this episode came from an inquiry originating with one of my colleagues.They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.It was not accurate - it was pure fiction.It was worth probing why this was important, and this colleague was getting questions

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45:58

Revolutionizing Automotive Training with the NAPA...

Remarkable Results Radio Podcast ·

2025/06/06

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded live at the NAPA NOW event, a panel of industry experts, including Robin Cowie, film producer and former leader of the Madden NFL game franchise, discusses how the NAPA Autotech XcceleratoR Program will revolutionize automotive technician training. This extended reality solution replaces traditional classroom learning with immersive, real-world simulations, enabling faster skill development, higher retention, and reduced

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26:04

Should I Create a New Entity For That? [E173] -...

Remarkable Results Radio Podcast ·

2025/06/05

Thanks to our partner PromotiveExpanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.KeyTopicsCovered:Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.Legal Considerations:

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23:14

Ubuntu: "I Succeed Because You Succeed." [E188] -...

Remarkable Results Radio Podcast ·

2025/06/04

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Ubuntu – What It MeansUbuntu is an African philosophy that translates to "I am because we are."It emphasizes collective success: "I succeed because you succeed."Matt discovered the concept through a documentary on the Boston Celtics.Lessons from the Boston CelticsThe Celtics’ success was built on teamwork, sacrifice, and shared goals.The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing

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30:48

Creating Amazing Customer Experiences [E155] - The...

Remarkable Results Radio Podcast ·

2025/06/04

Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by

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35:21

Selling Your Auto Repair Business: Lessons From An...

Remarkable Results Radio Podcast ·

2025/06/03

Thanks to our Partners, NAPA Auto Care and NAPA TRACSIn this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes

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32:55

Mailbox: Warranty Work and Ownership with Spouses and...

Remarkable Results Radio Podcast ·

2025/05/29

Thanks to our partner PromotiveIn this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense

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27:54

Is My Labor Rate Too Low? [E171] - Business By The...

Remarkable Results Radio Podcast ·

2025/05/22

Thanks to our partner PromotiveKeyTakeaways:Effective Labor Rate [E128]: https://huntdemarest.captivate.fm/episode/128Thanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar

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45:31

Are You Actively Applying Knowledge Or Passively...

Remarkable Results Radio Podcast ·

2025/05/16

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete

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25:20

The Largest Tax Cut in US History? [E170] - Business...

Remarkable Results Radio Podcast ·

2025/05/15

Thanks to our partner PromotiveIn this episode of Business by the Numbers, Hunt Demarest, CPA of Paar Melis and Associates, explores the details behind what former President Trump is calling the "largest tax cut in U.S. history." What’s actually in the proposed bill? Will any of it pass Congress? And most importantly, what could it mean for auto repair shop owners and other small business

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24:08

Solving the Tool Debt Challenge: NAPA’s Game-Changer...

Remarkable Results Radio Podcast ·

2025/05/09

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to

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23:30

Credit Card Processing Fees [E169] - Business By The...

Remarkable Results Radio Podcast ·

2025/05/08

Thanks to our partner

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39:57

Stop Eating Our Young: The Importance of Mentoring...

Remarkable Results Radio Podcast ·

2025/05/02

Thanks to our Partners, NAPA TRACS, and Today's ClassMike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop

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25:16

A Genius Move - Playing Games With Your Community...

Remarkable Results Radio Podcast ·

2025/04/16

Want to create marketing that actually excites your customers and keeps them coming back for more? In this episode, host Brian Walker and co-host Kim Walker sit down with Robert Morton from Panhandle Eurotech to uncover how a simple treasure hunt turned into a marketing powerhouse, boosting website traffic, improving SEO rankings, and creating a stronger connection with their community.Robert shares how his shop designed a treasure hunt that got people actively searching for clues, engaging with

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01:25:40

John Thornton Part 2 [E182] - Diagnosing the...

Remarkable Results Radio Podcast ·

2025/04/16

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom

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23:22

Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR...

Remarkable Results Radio Podcast ·

2025/04/15

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management NetworkRecorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes. The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and

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33:44

Are You Ready to Sell Your Auto Repair Shop? with Jim...

Remarkable Results Radio Podcast ·

2025/04/14

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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35:05

Proving Everyone Wrong - Drew Van Der Weide Speaks...

Remarkable Results Radio Podcast ·

2025/04/14

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeOne of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!Today’s guest is Drew Van Der Wiede.A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!Drew was also one of the brave attendees who took the stage in the course

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38:40

Finding Lost Money with Alex Saladna - WickedFile...

Remarkable Results Radio Podcast ·

2025/04/10

Thanks to our partners, NAPA TRACS and PromotiveWhat if your auto repair shop is losing money every single day — and you don’t even know it? In this episode, Hunt sits down with Alex Saladna, CEO ofWicked File, to talk about the hidden financial leaks happening in shops just like yours and how AI is helping owners plug those holes fast. From missed parts and uncredited returns to unauthorized purchases, we dive deep into how real shop owners are using Wicked File to savethousands of

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38:43

We're Gonna Beat This Horse To Death [E148] - The...

Remarkable Results Radio Podcast ·

2025/04/09

Marketing isn’t just an expense, it’s the key to growth. In this episode, host Brian Walker talks with Chris Cotton live from Vision about how strategic marketing has fueled massive revenue growth in his newly acquired shop.Chris shares why he’s dedicating a significant budget to Google Ads, SEO, and Facebook brand-building and how Local Service Ads (LSAs) are bringing in high-quality leads at a low cost. They discuss the role of smart marketing investments, Google rankings, and paid advertising in

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536 results

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