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PODCAST

Matt Talks Hospitality

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Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/

business management

All Episodes

28:29

9 ways pop culture can inspire your hospitality

Matt Talks Hospitality ·

2025/05/19

Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 Meet Matt Welle, CEO of Mews - https://www.linkedin.com/in/matthijswelle/

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23:16

Matt Talks - Why multi currency matters in hospitality

Matt Talks Hospitality ·

2025/05/06

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. Want to meet the hosts - follow our main page: https://hubs.ly/Q0350wrf0

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23:16

Why multicurrency matters in hotel payments with...

Matt Talks Hospitality ·

2025/05/06

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. Want to meet the hosts - follow our main page: https://hubs.ly/Q0350wrf0

en

28:57

Matt Talks - User disengagement in hospitality

Matt Talks Hospitality ·

2025/04/25

User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, challenges the traditional approach of linking reservations to rooms, and explains why minimizing f...

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28:57

How to work with user disengagement

Matt Talks Hospitality ·

2025/04/25

User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, challenges the traditional approach of linking reservations to rooms, and explains why minimiz...

en

26:46

Macro trends and their impacts to the travel industry

Matt Talks Hospitality ·

2025/04/17

In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand. Watch the video - https://www.mews.com/en/resources/matt-talks#ep25

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26:46

Macro trends and their impact to the travel industry...

Matt Talks Hospitality ·

2025/04/17

In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand. Watch the video - https://www.mews.com/en/resources/matt-talks#ep25

en

25:04

Matt talks - Driving total revenue per available guest

Matt Talks Hospitality ·

2025/04/16

In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen.. #mews #hospitality #hoteltech #hospitalitytech More content here - https://hubs.ly/Q03hC3mG0 0:00 – Introduction: Shift to Guest Centric Profiles 2:13 – Focus on Revenue Metrics:...

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25:04

Driving total revenue per available guest

Matt Talks Hospitality ·

2025/04/16

In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen.. #mews #hospitality #hoteltech #hospitalitytech More content here - https://hubs.ly/Q03hC3mG0 0:00 – Introduction: Shift to Guest Centric Profiles 2:13 – Focus on Revenue Metrics:...

en

59:24

Matt talks - Mews Product Roadmap 2025 with Josef...

Matt Talks Hospitality ·

2025/04/11

In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from...

en

59:24

Mews Product Roadmap 2025 with Josef [Pepa] Starýchfojtů

Matt Talks Hospitality ·

2025/04/10

In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from...

en

44:22

Matt Talks - Building a high performing hotel tech...

Matt Talks Hospitality ·

2025/03/28

In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning technology with your brand promise is essential. Tune in to learn how smart integrat...

en

44:22

Building a high performing hotel tech stack with...

Matt Talks Hospitality ·

2025/03/28

In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning technology with your brand promise is essential. Tune in to learn how smart integrat...

en

48:20

Matt Talks - Hiring, retaining and motivating staff...

Matt Talks Hospitality ·

2025/03/20

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression. More here: https://hubs.ly/Q0350wrf0

en

48:20

Hiring, retaining and motivating hotel staff with...

Matt Talks Hospitality ·

2025/03/20

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression. More here: https://hubs.ly/Q0350wrf0

en

37:48

Matt Talks - 5 strategies for hotel revenue growth

Matt Talks Hospitality ·

2025/03/14

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains!Matt breaks down the importance of diversifying and optimizing revenue streams, showing how

en

37:48

5 strategies for hotel revenue growth

Matt Talks Hospitality ·

2025/03/14

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains! Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast...

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45:27

Matt Talks - The power of AI in hospitality, with...

Matt Talks Hospitality ·

2025/03/08

In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality. Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it! Episodes drop here first - https://hubs.ly/Q0350wrf0 Further reading - https://www.mews.com/en/blog/how-ai-is-shaping-hospitality

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45:27

The power of AI in hospitality with Conor Winders

Matt Talks Hospitality ·

2025/03/08

In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality. Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it! Episodes drop here first - https://hubs.ly/Q0350wrf0 Further reading - https://www.mews.com/en/blog/how-ai-is-shaping-hospitality

en

24:41

Matt Talks - The art of upselling in hospitality

Matt Talks Hospitality ·

2025/02/25

Upselling is a game-changer for boosting hotel revenue—but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training—he’s covering it all. Don't leave money on the table—tune in and start maximizing every guest interaction! Vi...

en

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