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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

12:46

Brief Introduction: Damon Wenig on the Shift from...

Funeral Service Insider: The Podcast ·

2025/03/26

Damon Wenig explains his view of funeral service as "high-stakes hospitality," highlighting the shift from traditional customer service to delivering an exceptional customer experience.

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33:03

Navigating Mortuary School: Calvin Amato on Lifelong...

Funeral Service Insider: The Podcast ·

2025/03/24

In this episode of Funeral Service Insider, we talk with Calvin Amato about his path into the funeral profession. Starting out in hospitality management, Calvin shares how growing up in a small town and spending time living in a funeral home during college sparked his interest in the field. Now certified as a cremation operator, death doula, and funeral celebrant, Calvin brings a fresh and compassionate approach to funeral service as he looks to complete his schooling. Click here for complete show

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18:30

Professional Development Resources, Human Composting...

Funeral Service Insider: The Podcast ·

2025/03/21

These are the stories we mention in this episode: Pet Cremation Experience LinkedIn Industry Listing Wake Forest Law Review NOR as a Service Cemetery Software Webinar Memorial Day Preparations Mother's Day and Pregnancy Loss Memorialization Kate-Boylston Resources and Events Click here for complete show notes.

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13:18

Brief Introduction: Stephanie Castignier Dunn on the...

Funeral Service Insider: The Podcast ·

2025/03/19

Stephanie Castagnier Dunn chief SBA revenue officer for Phoenix SBA a Community Bankshare Company talks about the state of the American small business economy, business loans for refinancing, real estate, and buy-outs, and strategies for structuring deals that benefit all parties while preserving business legacies.

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17:55

A Failed Sale, NOR for Georgia, and Returning...

Funeral Service Insider: The Podcast ·

2025/03/14

Here are the stories we mention in this episode: Unclaimed Remains Catholic Church on Alkaline Hydrolysis Georgia NOR COVID Story Shepherd Memorial Auction Stephanie Peterson: Painful personal experience shaped ability to help with grief journey After a bad funeral, this Iowa woman became a funeral director to do better for others Covid quadrupled the number of bodies coming into my funeral home Click here for the full show notes.

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11:39

Brief Introduction: Mitch Smith on Technology, Trust,...

Funeral Service Insider: The Podcast ·

2025/03/12

Mitch Smith explores the future of preneed funeral planning through the lens of shifting consumer expectations and digital transformation. Click here for complete show notes.

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36:40

Green Burial: Exploring Shifting Consumer Preferences...

Funeral Service Insider: The Podcast ·

2025/03/10

Tanya Marsh talks about the findings in a recent academic survey into the transformation of funerary and disposition practices in the U.S. Discover insights from Marsh’s survey on consumer interest in alternative burial methods and the implications of these trends for the future of funeral service. Click here for full show notes.

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20:02

Succession Planning, Preneed Profits, and Alternative...

Funeral Service Insider: The Podcast ·

2025/03/07

In this episode of Funeral Service Insider, we discuss the Succession Planning Roundtable, a preview of the next column from Steve Lang, and get updates on the continued push to legalize alkaline hydrolysis in Indiana. Mishandled remains in Illinois, and unclaimed remains sorted. A creative columbarium initiative in Nebraska and a Liberty Bell lost and found.

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14:04

Brief Introduction: Tyler Anderson on Winning More...

Funeral Service Insider: The Podcast ·

2025/03/06

88% of executives say consumers are changing faster than their businesses can keep up, making it more important than ever for funeral homes to stay relevant. In this session, you’ll discover why reimagining the preneed journey will help you address two of the biggest challenges facing the profession today. Click here for more information.

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11:56

Brief Introduction: A.J. Orlikoff, Interim President...

Funeral Service Insider: The Podcast ·

2025/02/26

A.J. Orlikoff, Interim President of Historic Congressional Cemetery, discusses his role in promting cemeteries beyond burial spaces into community gathering and even leadning centers.

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35:08

Funeral Tech: Greg Grabowski on Revolutionizing...

Funeral Service Insider: The Podcast ·

2025/02/24

Greg Grabowski of Hospice Insights joins us to discuss new ways to engage with hospice and to work toward having funeral directors move further up the continuum of care chain. Building a Comprehensive Hospice CRM: "We do lots of engagements throughout the course of the day. We download every little single idea that we have that have worked.” The Role of Social Workers in Hospice Care: "One of the elements of a social worker is that you listen to what patients and families need, and you never put

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19:17

Proxy Results, Updated Mail Rules, and Conservation...

Funeral Service Insider: The Podcast ·

2025/02/21

Matthews International shareholders voted to keep the current board of directors, defeating Barrington Capital’s attempt to change the company’s direction. The U.S. Postal Service is updating its mailing requirements for cremated remains, mandating the use of USPS-provided shipping supplies for domestic and international shipments starting March 1. In Michigan, the Quakenushes won their lawsuit against Brooks Township, but new ordinances now block them from opening a conservation cemetery

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11:49

Brief Introduction: Kim Zavrotny, Funeral...

Funeral Service Insider: The Podcast ·

2025/02/19

Funeral director Kim Zavrotny, Funeral Professionals Peer Support Program Director (USA), discusses her work with that organization and looks to the future.

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18:31

SCI Earnings, Outdated Funeral Laws, and Celebrating...

Funeral Service Insider: The Podcast ·

2025/02/14

In this episode we discuss takeaways from the latest earnings report from SCI and their strategies for pre-need sales growth, kick off what it likely to be a long conversation about outdated state funeral laws, highlight an iconic Black funeral director, and celebrate a heroic act by a Rhode Island funeral director. Click here for complete show notes.

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12:06

A Brief Introduction: Madeline Lyles of After Life...

Funeral Service Insider: The Podcast ·

2025/02/12

Madeline Lyles of After Life Mortuary Services talks about her program encouraging teend to go into mortuary science and her hope for funeral directors struggling with the stresses of the job.

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32:38

Professional Development: How to Love Your Cemetery...

Funeral Service Insider: The Podcast ·

2025/02/10

Tom Nondorf, editor of American Cemetery & Cremation joined us on “Funeral Service Insider: The Podcast” this week to discuss some of the stories and the magazine’s continuing coverage of what cemeteries can be and how they can continue to thrive. The Future of Cemeteries: "Cemeteries are not anathema to cremation and there's a way in which they walk hand in hand through memorialization and that's a big part of the puzzle." Revitalizing Cemeteries through Creative Engagement: "You have to start with

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20:24

Lightning at Matthews, a Funeral Board Shakeup and a...

Funeral Service Insider: The Podcast ·

2025/02/07

In this episode we explore the ongoing arbitration saga between Matthews and Tesla over the dry cell technology, alongside the intricate proxy fight involving Barington Capital. In addition, we shed light on a burgeoning scandal at Heaven Bound Cremation Service and discuss pivotal industry updates, including new roles on the Maryland State Board of Morticians and Funeral Directors. From the contrasting hearse stories in Cuba to a cemetery auction in North Carolina, we bring you the news shaping the

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13:02

Brief Introduction: Lacyn Barton, Manager of Funeral...

Funeral Service Insider: The Podcast ·

2025/02/05

In this bonus episode, Manager of Funeral Revenue and Merchandising at Service Corporation International Lacyn Barton talks about how she found her place in fuenral service and ways she lives her passions.

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24:18

Carriage’s Wins, M&A Prognosticating, Bad AI, and...

Funeral Service Insider: The Podcast ·

2025/02/02

In this episode of Funeral Service Insider, we look at Carriage’s quarterly earnings report and the AI reporting on it. We also dive into how memorialization boosts cremation revenue, strategic succession insights, H.E. Turner’s recognition, a quick SGK Brand Solutions update and the question of funeral industry inclusivity challenges. Click here for complete show notes.

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17:40

Cremation Troubles, Corrections, and a New Preneed...

Funeral Service Insider: The Podcast ·

2025/01/31

In this episode, we tease a new column by Steve Lang set to debut in the Feb. 6 FSI, and address the recent reporting on Indiana’s state issues. We also talk about a recent crematory approval in Illinois over NIMBY concerns and look at a scandal in Maryland that is being very, very, very well covered.

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174 results

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