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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

00:48:43

Let's Talk Club Management Ep 87 - The Power of...

Let"s Talk Club Management ·

2023/01/17

Happy 2023! CMAA’s World Conference and Club Business Expo is just around the corner and in this episode we’re previewing some of the sessions that you’ll have the opportunity to attend in you’re joining us in Orlando, FL. We chat with Conference Speaker Sarah Noll Wilson is an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor to Harvard Business Review, and the Bestselling Author of “Don’t Feed the Elephants”. She helps leaders close the gap between what they intend to do and

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00:50:12

Let's Talk Club Management Ep 86 - The Best of 2022

Let"s Talk Club Management ·

2022/12/29

It’s our last episode of the year and we thought it would be fun to spend some time reflecting on what made 2022 a great one. We are joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE; CMAA’s Chairman Mitchell Platt, MCM, CCE; CMAA’s Sr. Director of Member and Chapter Relations, Erica Benjamin, and one of CMAA’s newest Certified Club Managers, Lori LeBard, CCM. Each of our guests shares some of their highlights from the year and even some of what they are looking forward to in 2023. We’ll

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00:45:46

Let's Talk Club Management Ep 85 - A Conversation...

Let"s Talk Club Management ·

2022/12/12

On this episode, we are thrilled to be talking to the 2022 Club Executive of the Year, Brett Morris. In November, Club Management magazine named Brett Morris, the 2022 Club Executive of the Year. A 22-year member of CMAA, he currently serves as the General Manager/Chief Operating Officer of The Club at Admirals Cove in Jupiter, FL. Morris has more than 32 years of experience in the club industry in a variety of roles. If you’re not familiar with the award, visit

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00:47:31

Let's Talk Club Management Ep 84 - What You Should Be...

Let"s Talk Club Management ·

2022/12/06

The end of the year is here and finding your next job may be on the top of your 2023 to do list. In today’s job seekers’ market, how can you best prepare? On this episode, we are talking about what you should be looking for in your next job, team, and club with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM, and Tom

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00:28:32

Let's Talk Club Management Ep 83 - What's Up in...

Let"s Talk Club Management ·

2022/11/15

On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas and the latest update from the Dept. of Labor regarding the definition of “Independent Contractor”. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how these updates will impact your club. As mentioned, you can read more about legislative and regulatory

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00:49:45

Let's Talk Club Management Ep. 82 - Understanding...

Let"s Talk Club Management ·

2022/10/27

On this episode, we are talking metrics and CMAA’s recently released Universal Key Club Performance Indicators white paper. Specifically, the six Key Performance Indicators (KPIs) that encapsulate a high-level picture of financial health, including the major components of a club. This white paper is the result of the Universal Key Club Performance Indicators Task Force which was formed in March 2020. We’re joined on this episode by the Co-Chairs of the Task Force, Julie Brown, CCM, CPA, CMA, CSCA,

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00:32:01

Let's Talk Club Management Ep. 81 - Demystifying...

Let"s Talk Club Management ·

2022/09/27

We’re back for round two with our friends from Pulsar Security, a CMAA Education Partner. We’re joined again on the podcast by Patrick Hynds and Duane Laflotte for the second part of our conversation on Cyber Security. In this episode we cover how clubs and companies in the hospitality space can be hacked, have important customer and staff information stolen, and see ransom demands. Duane and Patrick are the experts to help assuage your fears. As always, please remember, you can find us on iTunes

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00:42:45

Let's Talk Club Management Ep. 80 - Thank a...

Let"s Talk Club Management ·

2022/09/19

“Thank a Golf Course Superintendent Day” 2022 was celebrated on September 13, and in this episode, we are thrilled to feature the team at Indian Valley Country Club in Telford, PA, to talk turf and more: Michael Giuffre, Golf Course Superintendent, and Eric Beck, CCM, General Manager. We hope you will join us in encouraging all golf lovers to thank their course’s superintendent for the valuable role they play.

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00:33:36

Let's Talk Club Management Ep. 79 - Demystifying...

Let"s Talk Club Management ·

2022/08/29

Cyber Security can be an alarming and intimidating topic. We are constantly hearing about companies in the hospitality space being hacked, important customer and staff information being stolen, and ransom demands. What about the club industry? Are clubs being targeted and what can clubs do to make themselves less vulnerable to attack? We went straight to the experts to answer these questions. We’re joined on the podcast by Patrick Hynds and Duane Laflotte of Pulsar Security, a CMAA Education

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00:44:58

Let's Talk Club Management Ep. 78 - A Club Leader's...

Let"s Talk Club Management ·

2022/08/23

What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the private club industry in 2022. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. We’re joined on this episode by GGA’s Dr. Eric Brey, Ph.D. and Ben Hopkinson to discuss the findings of this report and dive in a bit deeper on why this data is valuable to CMAA members. Learn more about the report at

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00:42:24

Let's Talk Club Management Ep. 77 - Being a Manager...

Let"s Talk Club Management ·

2022/07/25

Energy and burnout have been hot topics and CMAA’s Coaches are back this week to discuss the importance of being a manager of energy. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how filling your cup and knowing what empties it can help you be a more effective leader, friend, and human. You can learn more about the benefits of coaching and get in contact with Kevin and Shelley at cmaa.org/careers/coaching-services/ and you can read

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00:37:32

Let's Talk Club Management Ep. 76 - Designing Your...

Let"s Talk Club Management ·

2022/07/15

Life and career planning can feel overwhelming. But CMAA’s Coaches have joined us this month to discuss the importance of designing your future. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how and why designing your future can lead to a more fulfilling and meaningful experience. They share tips and tools for adjusting your mindset and getting organized to look at the life you want to create. You can learn more about the benefits of

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00:27:02

Let's Talk Club Management Ep. 75 - All About...

Let"s Talk Club Management ·

2022/05/26

Annually, National Golf Day brings industry professionals to Capitol Hill to share the industry’s contributions and advocate for the legislative and regulatory issues impacting the industry. National Golf Day serves as the pinnacle advocacy event of the year for the American Golf Industry Coalition, formerly known as We Are Golf. The Coalition celebrated its 14th annual event on Wednesday, May 11. In this episode of the podcast, we were fortunate to sit down with Gena Zak, Director of Membership and

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00:33:21

Let's Talk Club Management Ep. 74 - Being Mindful and...

Let"s Talk Club Management ·

2022/05/13

May is Mental Health Awareness Month. And it is vitally important in an industry like the hospitality industry with long and irregular hours. In our research with our members on the guidance they are seeking on this topic, one of the questions is how managers/supervisors can assist individuals on their teams who may be struggling. How do they approach them? What does that conversation look like? Best practices? So we connected with an expert. Crystal Fulwood joins us in this episode to talk about

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00:33:17

Let's Talk Club Management Ep. 73 - Communication and...

Let"s Talk Club Management ·

2022/05/02

This week on the podcast we’re joined by David Porter, CCM, General Manager, and Jason Miller, Director of Golf Course Operations, at Greystone Golf and Country Club, Birmingham, AL. Nestled in the foothills of the Appalachian Mountains, Greystone is a community located in Hoover, AL, just southeast of Birmingham. Greystone is a gated community of executive estates that wind through two, 18 hold championship golf courses. In this segment, brought to you by Toro, a CMAA Business Partner, David and

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00:35:35

Let's Talk Club Management Ep. 72 - Economic Outlook

Let"s Talk Club Management ·

2022/04/18

In this episode, we’re joined by Jim Butler, Ph.D., CCM,CCE, PGA, CEO of Club Benchmarking. Jim’s background and experience in club management and data science led us to a great conversation about inflation and its impact on club operations. His perspective and insight helps make overwhelming and complicated data easier to understand and will allow our listeners to apply these lessons to day-to-day work. We also discussed some of our favorite economic podcasts: Planet Money, The Indicator, and

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00:28:30

Let's Talk Club Management Ep. 71 - Catching Up with...

Let"s Talk Club Management ·

2022/04/14

In this episode, we’re checking in with Gigi Ortiz and Kate Dauphinee, two of our student members from Niagara University. Gigi and Kate were the overall winners of this year’s inaugural Student Shark Tank competition, presenting their idea—a club staff training “subscription” box—at the 2022 World Conference and Club Business Expo. Kate and Gigi talk us through how they came up with this idea, how they envision it being implemented at clubs, and give us a little insight into their future plans. You

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00:39:30

Let's Talk Club Management Ep. 70 - State of the...

Let"s Talk Club Management ·

2022/03/22

After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2022 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. We're also joined by our newest National Team member, Kimberly Campuzano. Kimberly joined the CMAA National Team in January as the Director of Corporate Engagement. We're

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01:05:58

Let's Talk Club Management Ep. 69 - World Conference...

Let"s Talk Club Management ·

2022/02/14

CMAA’s World Conference and Club Business Expo is just days away and we’re back with another preview of what attendees can expect in San Diego, CA. First, we’re joined by CMAA Team Members David McCabe, Kim Pasquale, and Jayne Ayers as each takes us through Conference education, the Member Services Pavilion, and the Networking Event – among other exciting things! Then, Kristen Hadeed joins us to preview her Conference session. Kristen is the Founder and CEO of Student Maid and at Conference, she

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00:47:30

Let's Talk Club Management Ep. 68 - Wellness in 2022

Let"s Talk Club Management ·

2022/01/31

In our lead-up to the 2022 World Conference and Club Business Expo, we're focusing this episode on wellness. We're joined by Kim DeOrsey of Cause + Medic, Kim Marshall of S'well The Agency, and our colleagues Katherine Lord and Christina Krueger to discuss the current state of wellness and the fitness offerings that will be available to attendees at World Conference.

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146 results

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