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PODCAST

All Things Considered CX with Bob Azman

Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you"re aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to

business marketing

All Episodes

33:26

John Goodman, National Customer Rage Survey...

All Things Considered CX with Bob Azman ·

2023/05/15

Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the latest National Customer Rage Study, on American consumers’ complaining behavior, service expectations and word of mouth. Harper Collins published the second edition of his

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32:22

Emily Gray, PlayVox

All Things Considered CX with Bob Azman ·

2023/05/01

As Chief Customer Officer for Playvox, Emily Gray is focused on creating extraordinary experiences for customers at every touchpoint and interaction. Emily leads the CX teams including Technical Support, Solutions Consulting, Services and Delivery, Onboarding, and Customer Success Management. Before Playvox, she served in several senior customer success and digital experience roles with for a variety of organizations, including Interactions LLC, LifeLock, and New World Restaurant Group

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29:39

Valentin Radu, OmniConvert CVO Academy

All Things Considered CX with Bob Azman ·

2023/04/17

Valentin Radu is the CEO & Founder of Omniconvert. He leverages his industry expertise at Omniconvert — his SaaS company that provides growth solutions to mid-size eCommerce websites looking to become customer-centric. Omniconvert helps eCommerce companies find hidden gems in their data, improve Customer Lifetime Value and Customer Retention & deliver personalized customer experiences across all channels. Before anything else — Valentin Radu is a persevering experimenter. He has

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34:38

Don Peppers, Peppers and Rogers

All Things Considered CX with Bob Azman ·

2023/04/03

Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most authoritative experts on the topic of “customer experience.” With business partner and co-author Dr. Martha Rogers, Peppers has authored or

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27:36

Brittain Brown, President Givex

All Things Considered CX with Bob Azman ·

2023/03/20

Since joining Givex in 2003, Brittain Brown has held various managerial roles in the National Accounts and Operations divisions and has been responsible for some of the company’s largest client successes. As President, Brown has driven Givex’s international expansion efforts and overseen the successful acquisition of new additions to the Givex family of companies. Givex is integrated with 1000+ technology partners, creating a fully end-to-end solution that delivers powerful customer

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30:34

Full View.io Daniel Bakh and Dorin Tarau

All Things Considered CX with Bob Azman ·

2023/03/06

Daniel Bakh is the CEO and co-founder of Fullview. He has a background in product-led growth, enterprise sales, and VC. He is also an angel investor with over 40 startups in his portfolio. He started Fullview in May 2021 after experiencing first-hand the frustrations and inefficiencies of giving and receiving customer support. Dorin Tarau is the CPO and co-founder of Fullview. He is an entrepreneur and previously founded the IT services and consulting company, Apidemia. Dorin has extensive

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38:09

CXPA New Board Member Roundtable

All Things Considered CX with Bob Azman ·

2023/02/20

Greg Melia, Bryan Sander and Amy Shioji from the CXPA board join the podcast to discuss what's new for 2023, their visions for how our profession and association can continue to evolve as well as the key strategies being pursued by the board this year. As CX professionals, they also share insights on the state of CX today and in the future as well as share their words of wisdom to CX professionals across the globe. It's a great way to learn about the premier association for customer

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32:06

Kip Knippel, Executive Search

All Things Considered CX with Bob Azman ·

2023/02/06

Kip M. Knippel, Esq., President & CEO, Kip Search. Kip has learned that clients like to have a quarterback or “go-to” person they can talk to about their strategic talent needs. He likes being in that quarterback role for the clients we serve. The large network of relationships Kip has developed within the national business and legal communities, along with his broad technical recruiting expertise, enable him to bring the right resources to help our clients solve their most difficult

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26:23

Sarah Bridges, Improving your professional profile

All Things Considered CX with Bob Azman ·

2023/01/23

Dr. Sarah Bridges, Ph.D., is the founder and leader of Bridges, with 25 years experience as a psychologist, executive coach, speaker, writer and leadership advisor. Dr. Bridges is known for offering challenging, yet practical, solutions to help people break through their own assumptions, discover their potential and build cohesive teams. Dr. Bridges is also committed to the Minneapolis-St. Paul, Minnesota rich nonprofit community, working for several nonprofit organizations. Dr. Bridges

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34:41

Carol Kaemmerer, LinkedIn for Savvy Executives

All Things Considered CX with Bob Azman ·

2023/01/09

Named one of the 6 top personal branding experts in 2022 by The American Reporter, Carol Kaemmerer is also a professional speaker and author of the award-winning book: LinkedIn for the Savvy Executive: Promote Your Brand with Authenticity, Tact and Power. Published in it’s 2nd Edition in 2021, Carol’s book has won multiple awards including BookAuthority’s Best LinkedIn Books of All Time award, two awards from International Book Awards, and has been selected by The C-Suite Network as one of

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38:08

Tabitha Dunn, Hitachi

All Things Considered CX with Bob Azman ·

2022/12/19

Tabitha Dunn currently serves as Head of Global Customer Experience for Hitachi. In this role she is driving a best-in-class class, customer-centric transformation that will improve the customer and employee experience while creating efficiencies, increasing revenue and business scalability. Previously, she served as Chief Customer Officer of Ericsson and has previously built five global, B2B customer experience programs focused on delivering value and positive impact for customers,

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46:18

Jonathan Hawkins, Anthrolytics

All Things Considered CX with Bob Azman ·

2022/12/05

A software veteran of 25 years, Jonathan has held leadership positions in major US software companies, such as Aspect Software, Verint and NICE Systems. Jonathan co-founded OCX Cognition Inc., an AI platform focused on improving retention outcomes for large B2B companies. After selling part of his shareholding and maintaining a board position, Jonathan then founded Anthrolytics in 2021. Anthrolytics combines behavioural and data science to predict the next likely behaviour of employees or

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29:37

Ken Peterson - Question Pro

All Things Considered CX with Bob Azman ·

2022/11/07

Ken has over two decades of experience in the customer experience research with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. With a background in Mathematical Operations Research, he’s eager to find ways that companies can be more profitable through truly actionable insights into data. Ken has also had the privilege of helping

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27:53

Kaz Ohta

All Things Considered CX with Bob Azman ·

2022/11/04

Kazuki “Kaz” Ohta is the CEO at Treasure Data, a leading customer data platform.

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35:58

Roy Atkinson

All Things Considered CX with Bob Azman ·

2022/10/10

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience, and serves as CEO, Clifton Butterfield, LLC, a business advisory practice. He is a Fellow of the Institute for Digital Transformation and a 2021 member of HDI’s Strategic Advisory Board. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. He holds a masters certificate in advanced management strategy from Tulane University’s Freeman

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36:14

Bob Parsons

All Things Considered CX with Bob Azman ·

2022/09/26

A seasoned professional with over 30 years of experience in leadership and talent development, Bob has worked with multiple Fortune 500 companies. Prior to starting his own business in 1999, he managed a 150-employee placement agency for a Fortune 1000 company. While at Thomson Reuters, as a Director of Coaching and Executive Development, he accumulated 900+ hours of coaching internal mid-level leaders. After eight years at Thomson, he took on the challenge to build a $2.5M Executive

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34:55

Dr. Tom DeWitt

All Things Considered CX with Bob Azman ·

2022/09/12

Tom DeWitt, Ph.D. is the Director of CXM@MSU, an entity dedicated to the advancement of customer experience management (CXM), and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. As the Director of CXM@MSU, Dr. DeWitt has created North America’s first academic program in customer experience management (Masters of Science in Customer Experience Management - MS-CXM) and hosts industry conferences twice each year for

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41:22

Best of Summer Replay: Customer Experience 4...

All Things Considered CX with Bob Azman ·

2022/08/29

Worth another listen!! Listen to 3 authors from the latest best-selling 4th edition of the Customer Experience series. Gabriela Ciupitu, Faran Niaz and Peter Verheijde join the podcast to discuss their careers, the chapters they wrote, the importance of managing experiences and words of wisdom from across the globe. This roundtable provides the listener insight into the topics covered in this new edition from 3 respected authors with broad experience in working for and helping organizations

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50:00

Best of Summer Replay: CX4 Authors Roundtable #1

All Things Considered CX with Bob Azman ·

2022/08/22

Worth another listen! Listen to 3 authors from the latest best-selling 4th edition of the Customer Experience series. Greg Uglioni, Carolene Meli and Kristin Haynes join the podcast to discuss their careers, the chapters they wrote, the importance of storytelling and words of wisdom from across the globe. This roundtable provides the listener insight into the topics covered in this new edition from 3 respected authors with broad experience in working for and helping organizations achieve

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36:37

Howard Tiersky

All Things Considered CX with Bob Azman ·

2022/08/08

Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.” Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” Prior to founding his own companies, Howard spent 18 years with Ernst

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149 results

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