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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

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All Episodes

00:31:50

Data Protection - The Crown Jewel of MSPs

The MSP Zone ·

2024/05/20

If you are an MSP, chances are you protect, monitor, and manage client data all the time. But the rules around data have changed significantly. Previously used tools, tactics, and rules are no longer applicable as data theft crimes and risk increase. Guy Bavly, CEO of Actifile (actifile.com), enters the MSP Zone to discuss these issues.

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00:38:27

Reactive IT or Managed Services: Which Makes More Cents?

The MSP Zone ·

2024/05/14

Transitioning from a traditional IT model to a managed service provider (MSP) model is a significant change that involves a strategic overhaul of business operations. The process typically includes adopting a proactive approach to IT services, which contrasts with the reactive nature of many legacy IT models. The journey from a reactive IT company to a successful MSP practice, as exemplified by David Besse and the 415 Group, involves several key steps. Initially, it requires a clear understanding

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00:23:06

State and Local Governments Need MSPs

The MSP Zone ·

2024/05/07

State and local governments are under attack like never before. Drive by cyber-attacks are crippling already overwhelmed governments and creating unnecessary financial and political pressure on these organizations. The source of these attacks and the methods being used is not in dispute. What is not being discussed, is the solution. So, I am going to present a very simple, immediately available solution to any governmental employee out there listening to this podcast: managed service

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00:11:38

Documentation: The Secret to MSP Success

The MSP Zone ·

2024/04/16

I commonly get questions related to MSP documentation. When is a good time to start? I only need documentation for when I get certified, right? I'm going to get to that, only later on when I'm established. The truth is, MSP documentation should start early in your practice; ideally, during the planning stages before you've started to deliver services. Here are some helpful tips so you can better understand why MSP documentation is so important, what is involved, and when you should

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00:10:27

FUD in Managed Services - Ep 283

The MSP Zone ·

2024/04/08

FUD: what does it mean? Should you use it in your MSP practice? And, is there a risk to using FUD style tactics? Fear uncertainty and doubt, otherwise known as FUD, may have been created by IBM sales professionals in the 1970s, but it certainly is still being used today by many sales and marketing professionals beyond IBM.

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00:23:05

Interview with Niraj Tolia, CEO of Alcion

The MSP Zone ·

2024/04/02

Niraj Tolia, CEO of Alcion, enters the MSP Zone. The deployment of AI in MSP backup tools addresses several critical challenges in the managed services industry. By integrating AI, MSPs can automate routine and repetitive tasks, such as system monitoring, patch management, and backups, which significantly reduces human error, enhances efficiency, and optimizes resource allocation. This automation leads to cost savings and improved service delivery, which is essential in a competitive market where

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00:08:16

Consultants who think they are MSPs - Ep 281

The MSP Zone ·

2024/03/26

In the evolving landscape of IT services, the distinction between Managed Service Providers (MSPs) and other IT service models, like break/fix or security consultancy, has become increasingly important. MSPs offer a comprehensive suite of services that manage and assume the responsibility of a defined set of day-to-day management services for their clients, proactively and under a subscription model. This is in contrast to break/fix services that operate reactively, or security consultants who

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00:10:26

What End-Users Really Think about MSPs

The MSP Zone ·

2024/03/20

I had the opportunity to play golf with an executive who shared some very insightful perspectives about risk, cyber insurance, and MSPs. The interaction was completely by accident but the information I got was invaluable.

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00:10:03

Audit vs Audit Preparation: What MSPs Need to Know

The MSP Zone ·

2024/03/11

There is a lot of wiggle room when it comes to knowledge and implementation of compliance in a managed services environment. More precisely, MSPs must understand and operate with accurate knowledge of the difference between preparing for an audit or certification and the testing or auditing of an environment. Both components are important, but the MSP is more suited to one and not the other. Here's what MSPs need to know. Audit and certifications in a compliance setting Preparation for and

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00:13:44

From Reactive to Proactive: A Simplified Model for...

The MSP Zone ·

2024/03/04

For a lot of MSPs, trying to convert reactive (i.e., break/fix) clients into proactive (managed services) clients can be a struggle. No matter how hard you try, those reactive clients just won't budge. Fortunately, there is a pretty effective technique you can use to begin to impress upon your reactive clientele all the benefits and reasons they would be better off as a managed services client. Step 1: Communication. You have to have a conversation with your reactive clients about everything

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00:14:19

Does EBITDA Matter for MSPs?

The MSP Zone ·

2024/02/29

Ep 276 - The term EBITDA is not something a lot of MSPs fullly understand or use regularly. As a financial tool, it is worth knowing how it is used and why. But, should you use EBITDA as a metric for managing your MSP practice? Maybe, maybe not.To answer this question, we must define EBITDA, look at how it is used within general accounting, and more specifically how it is used within MSP M&A and investing. Only then can you know whether EBITDA is something you should use regularly as a

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00:11:35

The Great MSP Reset

The MSP Zone ·

2024/02/29

Recently, at the MSPAlliance Inspire meeting, I witnessed something I've never seen before, something I'm now calling the "great MSP reset." This reset is an accumulation of several different things happening at roughly the same time and I think it bodes well for the future of the managed services profession. Here's what I witnessed. MSPs are going through significant equity changes MSPs are making tool changes MSP process overhauls These activities, taken in their

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11:35

The Great MSP Reset

The MSP Zone ·

2024/02/28

Ep 277The Great MSP Reset Recently, at the MSPAlliance Inspire meeting, I witnessed something I've never seen before, something I'm now calling the "great MSP reset." This reset is an accumulation of several different things happening at roughly the same time and I think it bodes well for the future of the managed services profession. Here's what I witnessed. MSPs are going through significant equity changesRetirement Change of leadership Making room for new blood These are not M&A deals, but

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14:19

Does EBITDA Matter for MSPs? Ep 276

The MSP Zone ·

2024/02/26

Does EBITDA Matter for MSPs? The term EBITDA is not something a lot of MSPs fullly understand or use regularly. As a financial tool, it is worth knowing how it is used and why. But, should you use EBITDA as a metric for managing your MSP practice? Maybe, maybe not. To answer this question, we must define EBITDA, look at how it is used within general accounting, and more specifically how it is used within MSP M&A and investing. Only then can you know whether EBITDA is something you should use

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16:24

Revenue Categorization: Why it Matters to MSPs

The MSP Zone ·

2024/02/20

A lot of MSPs spend the majority of their time focused on revenue growth, and for good reason. If you're not growing, you're shrinking. But, not all revenue is the same. In fact, some revenue types may actually be harming your managed services growth. Confused? Don't be. There are some really simple metrics you can use to begin aligning your MSP practice towards a pro-growth future. Revenue Mixture: What is it? Proactive IT offerings (i.e., your managed services deliverables) Professional

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34:14

My advice for a growing MSP - Ep 274

The MSP Zone ·

2024/02/14

Recently, one of our members reached out with some questions about how to achieve growth while simultaneously addressing a sizeable break/fix client base. It's a really good question and one that I know a lot of MSPs face. First, acknowledge that break/fix customers inhibit managed services growth Second, have a plan to migrate those break/fix customers to managed services plans Third, execute your plan and have a timeline. Don't make it an "open-ended" strategy.

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28:13

What's in store for MSPs in 2024

The MSP Zone ·

2024/01/30

It's that time of year again. Time to review the past year and look to the future and predict what is likely to happen. The MSP world is changing more rapidly than ever before. Let's take a look at what 2024 has in store for the MSP profession. Ransomware Responses Changing: MSPs (and customers) have to look at ransomware in a very different way in 2024. As numerous governments worldwide continue to march towards inevitable prohibition of ransomware payments, MSPs need to adapt to this evolving

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39:14

Unmanaged vs Managed IT

The MSP Zone ·

2024/01/02

MSPs vs Vendor Controlled Remote Access The FBI advisory to private sector industries was released and raises some interesting questions regarding MSPs. While not specifically mentioning MSPs by name, the advisory covers general threats from ransomware and how they are being executed. Doesn't mention MSPs, but they are clearly being addressed in this notice 3rd parties and legitimate system tools All the guidance the FBI provides is already well established in the MSP Verify program Unmanaged vs

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41:43

Can MSPs be more proactive? Ep 271

The MSP Zone ·

2023/12/18

The end of Ransomware? You may have seen some news lately about the US government working with other governments to ban ransomware payments. Well, I'm not so sure it will stop ransomware but it is an interesting topic and something we should discuss. Banning ransomware; what impact would it have? Government bans on ransomware payments will change how MSPs "manage" those clients Private sector should pay attention Can MSPs be more proactive? I read an article who's headline talked about MSPs

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32:14

There is No Recession in Managed Services Ep 270

The MSP Zone ·

2023/12/12

There is no recession in managed services You may be watching the economic news out there and thinking to yourself, how will this impact my managed services business. It’s a good question to ask. Economic indicators seem to be pointing to some form of recession or slowdown (some call it a soft landing) in the near future. For all we know we might already be in a recession. But, does a recession mean MSPs are going to be hit as well? Not if the past is any indicator. Historical recessions impact on

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347 results

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