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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:22:59

The Future of Legal Tech: Jonathan Rhyne on AI's Role...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/27

Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing that 85% of firms with 1,000 to 2,000 employees now depend on MSPs for integrated security support. This shift highlights the growing complexity of cybersecurity challenges that these organizations face, as they seek to manage a multitude of disconnected security tools. The survey indicates a willingness among 92% of organizations to pay a

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00:43:57

The Future of AI in Document Intelligence: Balancing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/26

The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are genuine growth opportunities or mere distractions for IT service providers. Host Dave Sobel and guest Ryan Morris discuss the importance of continuous investment in research and development to stay relevant in the rapidly evolving tech landscape. They emphasize that while standardizing service offerings is essential for operational

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00:16:28

AI Job Demand Soars 985%, Trust Issues Emerge, VMware...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/25

Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985% between 2023 and 2024. This surge reflects a growing interest in AI systems capable of performing complex tasks autonomously. Alongside this trend, the report highlights the importance of digital trust in cybersecurity, especially as organizations face new challenges from AI-enhanced cyber threats. The divide in attitudes towards AI in the

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00:12:27

AI Oversight Eases as Trump Pushes Exports; 400+...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/24

The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among regulated industries. The initiative aims to foster American leadership in the AI sector by reducing environmental regulations for data centers and advocating for the export of AI technologies. However, the plan lacks specific details on how to establish global alliances or enforce export restrictions effectively, leading to uncertainty for

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00:16:35

OpenAI's Usage Surge, Kindrel's AI Framework, and the...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/23

OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The report reveals that over half a billion people globally utilize OpenAI's AI tools, with a significant portion of users in the U.S. reporting that they use ChatGPT for work. However, a survey indicates that many employees feel pressured to adopt AI tools despite lacking confidence in their usage, raising concerns about the actual productivity

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00:12:06

Half of MSPs Prepare for Ransomware, SaaS Security...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/22

Managed service providers (MSPs) are increasingly allocating budgets for ransomware payments, with a recent report indicating that 45% have set aside funds specifically for this purpose. This trend raises concerns about normalizing the act of paying criminals, as many experts argue that such practices inadvertently support criminal activities. While some MSPs are turning to cyber insurance for protection, a significant portion remains vulnerable due to a lack of allocated budgets for ransomware

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00:13:44

Microsoft SharePoint Flaw Exposes Thousands; Fortune...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/21

Retail sales in the U.S. show a surprising rebound, rising by 0.6% in June, driven primarily by auto dealership sales, but concerns linger regarding inflation's impact on consumer demand. The episode also highlights a critical Microsoft SharePoint flaw that exposes thousands of servers globally and Forrester's recommendations for IT leaders to pivot their budgets towards AI while phasing out legacy technology. Additionally, the ongoing trend of Fortune 100 companies enforcing return-to-oﬃce mandates

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00:20:16

From Data to AI: How ProArch Transforms Industries...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/20

Santosh Kaveti, founder and CEO of ProArch, discusses the critical steps organizations must take to operationalize AI effectively. His company specializes in helping clients across various sectors, including power, manufacturing, and healthcare, bridge the gap between IT and operational technology systems. Kaveti emphasizes the importance of data readiness as a prerequisite for AI readiness, arguing that without proper data governance, organizations cannot successfully implement AI solutions. He

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00:51:29

From Legacy to Cloud: How MSPs Can Leverage Intune...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/19

Dave Sobel hosts a sponsored webinar discussing the modern endpoint management capabilities of Microsoft Intune, particularly its relevance for Managed Service Providers (MSPs). The session features Rolando Jimenez, a technical trainer at Nerdio, and Hugo Salazar, a Go Live engineer, who share their insights and experiences with Intune. They explore the evolution of Intune from a supplementary tool to a central component of Microsoft 365, emphasizing its integration with security products and the

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00:14:59

Delta's AI Pricing Sparks Trust Issues, OpenAI's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/18

Delta Airlines is set to revolutionize its pricing strategy by implementing artificial intelligence to determine the maximum price customers are willing to pay for flights. This shift aims for AI to influence 20% of ticket prices by the end of the year, a significant increase from the current 3%. The technology, developed by travel firm Fetcher, analyzes customer behavior and market conditions in real time. However, this personalized pricing strategy has raised concerns among privacy advocates, who

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00:15:36

Microsoft Cuts 9,000 Jobs, Boosts AI Partner...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/17

Microsoft is undergoing a significant restructuring, placing artificial intelligence (AI) at the forefront of its strategy. The company has announced the layoff of approximately 9,000 employees, primarily targeting generalist sales roles, as it shifts towards a model that prioritizes technical expertise over traditional relationship-building in sales. This move is part of a broader initiative to enhance its AI offerings, particularly through its Copilot program, which has seen a 50% increase in

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00:15:46

Windows 10 Cutoff and VMware Licensing Chaos: MSPs...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/16

Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing that 85% of firms with 1,000 to 2,000 employees now depend on MSPs for integrated security support. This shift highlights the growing complexity of cybersecurity challenges that these organizations face, as they seek to manage a multitude of disconnected security tools. The survey indicates a willingness among 92% of organizations to pay a

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00:18:14

AI Breakthroughs: 92% Health Accuracy, Nonprofit...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/15

A recent study supported by Apple reveals that a new artificial intelligence model, known as the wearable behavior model, can flag health conditions with an impressive accuracy of 92%. This model, trained on over 2.5 billion hours of data from wearable devices, outperforms traditional health prediction methods that rely solely on basic biometric measurements. Researchers found that behavioral data, such as movement and sleep patterns, often provide stronger health signals than conventional metrics

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00:12:26

Critical Vulnerabilities in Kaseya and McDonald's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/14

A recent report by Auvik reveals significant challenges faced by managed service providers (MSPs), highlighting issues such as tool sprawl, burnout among IT professionals, and the increasing reliance on IT generalists. The report indicates that 50% of MSPs use over ten tools to manage client networks, with many professionals experiencing high levels of stress and burnout. The ongoing retirement of baby boomers in the IT sector exacerbates these issues, leading to a demand for specialists who can

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00:21:11

Rethinking Cybersecurity: Why Traditional MFA Fails...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/13

Bob Burke, Chief Information Security Officer at Beyond Identity, challenges the effectiveness of traditional multi-factor authentication (MFA) in the evolving landscape of cybersecurity. He argues that legacy MFA solutions, which often rely on out-of-band authorization methods like push notifications or one-time passwords, are no longer sufficient against the rising tide of sophisticated cyber threats. With the advent of services like phishing-as-a-service, attackers can easily bypass these

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00:44:19

AI as the New Operating System: Transforming SMBs,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/12

Artificial intelligence (AI) is evolving beyond a mere tool to become the foundational operating system for modern businesses, particularly in the SMB and mid-market sectors. Anurag Agarwal, founder and chief global analyst at TechIsle, discusses the transformative potential of AI as an operating system (AIOS), which would integrate intelligent capabilities at the core of computing. This concept envisions a system that learns user behavior, anticipates needs, and automates tasks, blurring the lines

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00:13:48

Political Hack at Columbia University, Malware Surge,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/11

Columbia University has recently suffered a significant data breach, compromising the personal information of 1.8 million individuals, including social security numbers and financial aid details. The hacker, motivated by political opposition to affirmative action policies, claims to have stolen 460 gigabytes of sensitive data. This incident is part of a troubling trend of politically motivated cyber attacks targeting higher education institutions, particularly following the Supreme Court's decision

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00:16:22

AI Adoption Grows but Burnout and Governance Gaps...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/10

Daily AI use among desk workers has surged dramatically, with a report from Slack indicating a 233% increase since November. While 60% of these workers now regularly utilize AI tools, the integration has led to significant boosts in productivity and job satisfaction. However, the report also highlights concerning trends, such as increased burnout among those heavily engaged with AI, with 88% more likely to experience burnout and twice as likely to consider quitting compared to their peers. This

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00:16:12

MSPs Under Pressure: Navigating AI Impersonation,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/09

Managed service providers (MSPs) are currently facing unprecedented pressure from clients regarding cybersecurity, with a significant increase in expectations for MSPs to manage their cybersecurity infrastructure. A recent survey revealed that 84% of MSPs report their clients now expect them to handle cybersecurity end-to-end, a notable rise from 65% the previous year. This shift comes as MSPs themselves are under increased scrutiny, with 77% reporting heightened oversight of their security

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00:16:42

Small Businesses Seek AI Efficiency Amid Digital...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/08

Small businesses are increasingly recognizing the need for digital maturity and the potential benefits of artificial intelligence (AI) to enhance operational efficiency. A recent report from the National Federation of Independent Business reveals that while a significant majority of small business owners have websites, only a small fraction accept online payments. This gap highlights a pressing need for integrated e-commerce solutions that not only enable payment processing but also align with the

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1,761 results

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