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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

56:51

593: Navigating IT's Past and Future with Tim Nyberg...

Command Control Power: Apple Tech Support & Business... ·

2024/11/19

A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over

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46:31

Best Of CCP - Interview with Dr. Howard Oakley of The...

Command Control Power: Apple Tech Support & Business... ·

2024/11/12

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

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51:50

591: Optimizing MSP Operations with Tim Pearson of...

Command Control Power: Apple Tech Support & Business... ·

2024/11/05

In this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and

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53:09

590: Streamlining Business with Addigy: A Strategic...

Command Control Power: Apple Tech Support & Business... ·

2024/10/29

In this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as disk space alerts, and its Zendesk integration, while also acknowledging the development effort required to fully replace Watchman's reporting and

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53:39

589: Navigating Business Management with Benjamin...

Command Control Power: Apple Tech Support & Business... ·

2024/10/22

In this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his journey from being an educator in the Pacific Northwest to owning a small MSP company in Madison, Wisconsin. He elaborates on the challenges of managing a team, hiring and firing employees, and transitioning from Linux to macOS. The conversation covers the importance of company culture, and the balance between individual technical skills and management

en-US

48:18

Best Of CCP - Dante's Ring Of Sonos

Command Control Power: Apple Tech Support & Business... ·

2024/10/15

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

54:37

587: Recovering Deleted Google Calendars and Client...

Command Control Power: Apple Tech Support & Business... ·

2024/10/08

Thanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure In this episode, the hosts discuss a series of challenging client issues, including how to recover a deleted Google Calendar, the complexities of managing network loops with Sonos devices, and the frustrations of dealing with unreliable electricians. They also explore advertising on Facebook and Instagram for tech support services, share the

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55:13

586: A Beer Lover's Adventure and Tech Talk:...

Command Control Power: Apple Tech Support & Business... ·

2024/10/01

In this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later in iOS messages, and the game-changing iPhone mirroring feature. Additionally, the episode features insights on managing client expectations with updates,

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56:47

585: Interview With Ben Greiner founder of Forget...

Command Control Power: Apple Tech Support & Business... ·

2024/09/24

Join us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy. In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larger Windows-managed environments, the importance of compliance, and how Apple's advanced tools are setting new standards in the industry. This episode is

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52:10

Best Of CCP - 325: Interview With John Moder of Crisp...

Command Control Power: Apple Tech Support & Business... ·

2024/09/17

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

54:36

583: Apple's Privacy Paradox & iPhone Lost At Sea

Command Control Power: Apple Tech Support & Business... ·

2024/09/10

This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provide tips for finding a lost device and discuss alternative password managers.

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59:10

582: Mercury Retrograde and Tech Troubles: Is There a...

Command Control Power: Apple Tech Support & Business... ·

2024/09/03

Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. Apple Intelligence may help manage notifications upon returning from being off the grid. The hosts discuss the need for digital detox and features in

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34:25

Best Of CCP - 221: DMARC, Eero's & Toupee's

Command Control Power: Apple Tech Support & Business... ·

2024/08/27

Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC policy - Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc. - But the emails are NOT coming

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53:23

580: Mission Critical: The Power Struggle

Command Control Power: Apple Tech Support & Business... ·

2024/08/20

In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sam, while addressing client concerns and experiences with improving power protection and network reliability. They delve into various power backup

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51:45

Best Of CCP - Interview With Adam Engst Of the...

Command Control Power: Apple Tech Support & Business... ·

2024/08/13

This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read.

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01:00:49

578: Tech Upgrades, MFA Madness and More!

Command Control Power: Apple Tech Support & Business... ·

2024/08/06

Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe bet for stability. -The same people that don’t like security rules are the very people that are more likely to fall for things like phishing emails

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55:08

577: Positivity and Practical Tips: Navigating Tech...

Command Control Power: Apple Tech Support & Business... ·

2024/07/30

In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's new support AI. The team finishes by sharing practical and actionable tips, such as enabling advanced data protection in iCloud and dealing with

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41:52

576: The Hunger Games: Call Center Edition - One...

Command Control Power: Apple Tech Support & Business... ·

2024/07/23

In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the

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01:03:45

Best Of CCP - 224: Interview With Christopher Holmes...

Command Control Power: Apple Tech Support & Business... ·

2024/07/16

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

56:18

574: Backblaze to the Future & Proofpoint Pandemonium

Command Control Power: Apple Tech Support & Business... ·

2024/07/09

Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when “defederating” Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active

en-US

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