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PODCAST

The Not-Boring Tech Writer

Some people hear the phrase "technical writing" and think it must be boring. We"re here to show the full complexity and awesomeness of being a tech writer. This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yourself

business careers

All Episodes

19:37

Skill #9: Creating a Human Connection in Your...

The Not-Boring Tech Writer ·

2016/10/07

We’ve all read (and perhaps written) a boring document: the robot-like language, the walls of text. And we’re all familiar with the result: a disengaged reader who’s likely missed the message. Enter John Espirian, freelance technical writer and Director at the Society for Editors and Proofreaders. John believes the difference between a boring and a not-boring document […] The post Skill #9: Creating a Human Connection in Your Documentation appeared first on Jacob Moses .

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38:01

Skill #8: Acquiring the Three Types of Knowledge Tech...

The Not-Boring Tech Writer ·

2016/08/02

Knowledge as technical writers, it’s one of our greatest assets. However, amid the information overload technical writers often face, it’s also one of the most difficult assets to acquire. Enter Tom Johnson and Lisa Meloncon. Today’s guests and tech comm. advocates that have graciously shared how you can filter the information overload and shift your focus […] The post Skill #8: Acquiring the Three Types of Knowledge Tech Writers Need to Succeed appeared first on Jacob Moses .

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29:07

Skill #7: Preparing for the Future of Tech Comm

The Not-Boring Tech Writer ·

2016/07/09

As the tech comm industry develops, technical writers must embrace a sobering truth: As Dr. Stan Dicks writes in Digital Literacy for Technical Communication, “Technical communicators who add value to their organizations do not merely write and edit documents.” So how do we prepare for the future of tech comm so we can ensure we’re […] The post Skill #7: Preparing for the Future of Tech Comm appeared first on Jacob Moses .

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24:38

Skill #6: Bridging the Gap Between Documentation and...

The Not-Boring Tech Writer ·

2016/06/28

Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product. But despite a shared goal, consistent communication rarely follows. The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.” In […] The post Skill #6: Bridging the Gap Between Documentation and Support appeared first on Jacob Moses .

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33:12

Skill #5: Getting Involved in a Community

The Not-Boring Tech Writer ·

2016/05/19

We’ve all experienced the joy of community: colleagues mentor you; friends encourage you; strangers point you towards their favorite pizza shop downtown. For that moment, whether you had previous ties to each other or not, you feel that sense of community. And while every community is unique, one concept is constant: As urbanist Charles Montgomery defines it, “people gathering, talking, and helping […] The post Skill #5: Getting Involved in a Community appeared first on Jacob Moses .

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25:00

Skill #4: Understanding UX Design

The Not-Boring Tech Writer ·

2016/05/16

Where should user experience (UX) design fit in the technical writer’s toolbox? Well, think about how your users experience your documentation: Are they following a workflow path, following a series of pages to complete a series of tasks sequentially? Are they following nav links, jumping around to find task-specific information? Understanding how your users experience your documentation […] The post Skill #4: Understanding UX Design appeared first on Jacob Moses .

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30:05

Skill #3: Creating Just-in-Time Documentation

The Not-Boring Tech Writer ·

2016/05/09

Face it: sometimes, documenting software can be tricky. Not because we don’t understand the software we get that. Nor because we can’t articulate it in layman’s terms we’ve got that covered, too. But because feature guides the traditional style of software documentation isn’t enough to ensure your end users can find the information they need […] The post Skill #3: Creating Just-in-Time Documentation appeared first on Jacob Moses .

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23:13

Skill #2: Transitioning from Tech Writing to Marketing

The Not-Boring Tech Writer ·

2016/03/16

What’s the ultimate stereotype of technical writers? Easy: that once you begin your career as a technical writer, you’re caught in a documentation vortex. And worse that there’s no way out. But just like all stereotypes, they’re meant to be broken. As communication experts, our skills analyzing an audience; writing crisp, clear, concise copy […] The post Skill #2: Transitioning from Tech Writing to Marketing appeared first on Jacob Moses .

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22:22

Skill #1: Applying Empathy to Your Audience Analysis

The Not-Boring Tech Writer ·

2016/03/01

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