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PODCAST

Live with Sondra

"Live with Sondra" is hosted by Sondra Shannon, the CEO of Gatemaster Technology. In this engaging series, Sondra explores the latest attractions and amusement park trends, offering invaluable insights to owners and operators. Each episode features discussions with industry experts, focusing on enhancing guest satisfaction through innovative technology and legendary service. The show aims to provide practical solutions and creative ideas to improve the overall guest experience and operational

business

All Episodes

23:33

Gatemaster's Innovative Technology

Live with Sondra ·

2025/02/21

Welcome to this episode of Creating Customer Loyalty where we dive into the innovative strategies that drive repeat business and elevate guest experiences. Join us for an informative episode of Live with Sondra. In this session, Sondra Shannon will explore:Innovative Technology and Integration: Discover how Gate Master’s integrated online ticketing, mobile ordering, and premium refund boost features streamline the buyer’s journey to foster loyalty.Enhanced Guest Experience: Learn how self-service

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19:26

Creating Customer Loyalty

Live with Sondra ·

2025/02/10

Creating Customer Loyalty – Live with SondraIn today’s competitive marketplace, customer loyalty is more important than ever. In this solo episode of Live with Sondra, Sondra Shannon dives deep into the strategies and insights that help businesses build lasting relationships with their customers.In this session, Sondra explores:Why Customer Loyalty Matters: How loyalty impacts revenue, repeat business, and customer referrals.Spending Habits of Loyal Customers: Studies show loyal customers spend an

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13:44

How to Integrate Work and Life Live from Hollywood,...

Live with Sondra ·

2025/02/10

Welcome to this insightful episode of Live with Sondra! Broadcasting live from Hollywood, Sondra dives into the reality of "How to Integrate Work and Life" work-life integration—a concept she champions over the traditional idea of "work-life balance."In this episode, Sondra shares:The Power of Accountability and Discipline: How these two core values shape her ability to travel, lead, and still show up for her commitments.Why Work-Life Balance is a Myth: Understanding how true success comes from

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47:30

The Art of Hospitality: Elevating the Attractions...

Live with Sondra ·

2025/01/30

Welcome to this episode of "The Art of Hospitality" where we explore how exceptional service can elevate the attractions industry.Join us for an insightful episode of "Live with Sondra" featuring Bob Pacanovsky, a hospitality expert and guest experience strategist, as we discuss the key elements that transform a good visit into an unforgettable experience.In this session, Bob will dive into:Understanding the Guest Experience: Why viewing attractions from the guest’s perspective ensures every

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39:39

From Barriers to Belonging: Transforming Attractions...

Live with Sondra ·

2025/01/30

Welcome to this episode of "From Barriers to Belonging" where we explore how attractions can go beyond mere accommodation to create truly inclusive experiences for all visitors.Join us for an inspiring episode of "Live with Sondra" featuring Dani Rose, award-winning accessibility advocate and ADA Coordinator, as we uncover strategies for fostering inclusivity in cultural attractions, live entertainment, and beyond.In this session, Dani will dive into:Radical Inclusion in Attractions: How connecting

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27:24

Revolutionizing Customer Experience: The Future of...

Live with Sondra ·

2025/01/30

Welcome to this episode of "Revolutionizing Customer Experience" where we explore how refund protection is transforming the theme park and attractions industry.Join us for an insightful episode of "Live with Sondra" featuring Morgan Abney, Director of Strategic Partnerships at The Protect Group, as we uncover how refund protection enhances guest experiences, builds trust, and drives additional revenue for attractions.In this session, Morgan will dive into:The Evolution of Refund Protection: How

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37:41

The Future of Guest Service: Striking the Balance...

Live with Sondra ·

2025/01/30

Welcome to this episode of "The Future of Guest Service" where we explore the delicate balance between technology and personalization in the attractions industry.Join us for an engaging episode of "Live with Sondra" featuring Vincent Mavente, Corporate Director of Contact Center for Herschend Family Entertainment, as we uncover the keys to delivering guest experiences that are both efficient and deeply personal.In this session, Vincent will dive into:Technology in Guest Services: How Herschend

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38:14

Dreams to Reality: Innovations in Entertainment

Live with Sondra ·

2025/01/30

Welcome to this episode of "Dreams to Reality" where we dive into the fascinating world of innovations in the attractions industry. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Megan Gannon as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this episode is packed with valuable information you won't want to miss.In this session, Megan will discuss:-

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63:31

People-First Strategies: Revolutionizing Sales and...

Live with Sondra ·

2025/01/30

Welcome to this episode of "People-First Strategies," where we dive into the fascinating world of sales and service. Join Sondra Shannon, CEO of Gatemaster Technology, and Beth Standlee, Founder and CEO of TrainerTainment, for an enlightening session on revolutionizing sales and service in the attractions industry with a people-first approach. In this session, they will explore: - The People-First Sales Approach: Discover key takeaways from Beth’s book and how to enhance sales strategies by

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58:26

Mastering Marketing - Strategies for Growth & Success

Live with Sondra ·

2025/01/30

Welcome to this episode of "Mastering Marketing" where we dive into the fascinating world of listening to growth and success. Join us for an exciting episode of 'Live with Sondra' featuring Stacy Reed, the Fractional CMO at Stacy Zeal & Co., as we dive deep into marketing strategies for growth and success are crucial in transforming the attractions industry!In this session, Stacy will discuss: - Marketing Strategy for Growth: Discover effective strategies businesses can use to drive growth

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35:13

Leading with Purpose: DEI & Innovation in the...

Live with Sondra ·

2025/01/29

Welcome to this episode of "Leading with Purpose: DEI & Innovation in the Attractions Industry," where we explore the dynamic future of attractions with Colin Cheadle, an accomplished HR and organizational development leader.In this episode of 'Live with Sondra,' Colin delves into:HR Leadership & Organizational Development: Discover how HR strategies drive organizational transformation and deliver meaningful results.Innovation Trends in Attractions: Learn how AI and AR are reshaping customer

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25:43

Navigating the F&B Landscape, Embracing Innovation...

Live with Sondra ·

2025/01/29

Welcome to this episode of "LIVE with Sondra: Navigating the F&B Landscape, Embracing Innovation, and Enhancing Guest Experiences" where we dive into the future of food and beverage in the attractions industry.Join Sondra and special guest James McQuade, Food and Beverage Director for Kentucky Kingdom and Hurricane Bay, as they explore:Emerging Trends in F&B: Discover the latest innovations shaping food and beverage operations in attractions.Leveraging Technology for Success: Learn how tech

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25:43

Guarantee the Good Times: Building Trust &...

Live with Sondra ·

2025/01/29

Welcome to this episode of Live with Sondra, where we explore the keys to creating unforgettable guest experiences in waterparks and theme parks.Join us for an insightful conversation featuring Jim Kunau, a seasoned expert in theme park operations and guest experience strategy. In this session, Jim will dive into:Building Trust & Guest Satisfaction: How to foster a seamless and enjoyable experience that keeps guests coming back.Leveraging Technology for Operational Excellence: The role of

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49:57

Are You Listening? Using Tech to Elevate Guest...

Live with Sondra ·

2025/01/23

Welcome to this episode of "Are You Listening?" where we dive into the fascinating world of listening to guest feedback. Join us for an insightful episode of "Live with Sondra" featuring Jamie Flaherty, VP of Business Development & Marketing at NetServ Applications, as we dive deep into the role of guest feedback, technology, and data in transforming the attractions industry! In this episode, Jamie discusses: - The Future of Guest Feedback: How feedback on platforms like Google, Yelp, and

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42:32

The Psychology Behind Haunted Attraction Design

Live with Sondra ·

2025/01/23

👻 Welcome to this episode of "Live with Sondra", featuring Professor Lynne Vincent, Associate Professor at Syracuse University. With expertise in creativity, team dynamics, and emotional engagement, Lynne shares her unique perspective on how psychology influences the design of thrilling guest experiences.In this session, Lynne will explore:Creativity in Attraction Design: Drawing inspiration from iconic attractions like Disneyland’s Haunted Mansion, and the impact of team collaboration on

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65:04

Leading High-Performance Teams in Waterpark Operations

Live with Sondra ·

2025/01/23

🌊 Welcome to this episode of "Live with Sondra", featuring Shawn Kidd, Director of Operations at Island H2O Water Park. With over 30 years of experience in aquatic safety, team leadership, and waterpark operations—including tenures at Disney and StarGuard ELITE—Shawn shares his expertise on driving success in waterpark management.In this session, Shawn will explore:Aquatic Safety Essentials: Proven strategies for ensuring guest safety and minimizing risks in water attractions.Building

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53:40

From Breakup to Breakthrough: Thriving After a...

Live with Sondra ·

2025/01/23

Welcome to this inspiring episode of "Live with Sondra", featuring Aurora Elicerio, Principal Owner of Eos Edge Consulting. With over 20 years of experience in talent acquisition, development, and DEIB strategy, Aurora is passionate about empowering underrepresented talent and fostering transformative workplace change.In this session, Aurora will explore:Talent Attraction & Retention: Proven strategies to attract and retain underrepresented talent in today’s competitive market.Decoding Cultural

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43:04

The Human Factor in Ride Safety and Queue Design

Live with Sondra ·

2025/01/23

The Human Factor in Ride Safety and Queue DesignWelcome to this insightful episode of "Live with Sondra", featuring Neil Wilson, Senior Consultant at Universal Verification and author of Absolute Efficiency. With global experience in theme park operations, Neil is dedicated to enhancing ride safety, minimizing wait times, and improving the overall guest experience.In this episode, Neil will explore:Enhancing Ride Safety: How human-centered design and advanced systems help minimize risks for guests

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54:00

Inside FEC Success: Insights on Food, Beverage, and...

Live with Sondra ·

2025/01/23

Podcast Description:Inside FEC Success: Insights on Food, Beverage, and Operational StrategyWelcome to an exciting episode of "Live with Sondra" featuring Tim Murphy, CEO of Murfeez Entertainment! With over 35 years of experience in entertainment and food and beverage, Tim is a leading voice in transforming Family Entertainment Centers (FECs) into thriving attractions.In this episode, Tim will dive into:Innovations in Family Entertainment Centers: How the latest trends and immersive experiences are

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49:59

Safety First: Innovative Approaches to First Response...

Live with Sondra ·

2025/01/23

Safety First: Innovative Approaches to First Response & Injury Tracking🩺 Join us for a compelling episode of "Live with Sondra" featuring Jennifer Mifsud, the visionary creator of a first aid reporting app designed to transform injury tracking and safety protocols in high-traffic environments. Discover how her innovations are reshaping industries like attractions and sports.In this episode, Jennifer discusses:Innovations in First Response: The inspiration behind her first aid reporting app and

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93 results

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