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PODCAST

Gearbox Podcast

Welcome to The Gear Box Podcast—the ultimate pit stop for those looking to break into the auto repair business, grow their shop, and navigate the daily grind of the industry. Thinking about opening a shop? Struggling to increase profitability? Wondering what it really takes to thrive in a competitive market? We tackle the tough questions, break down real-world challenges, and share insider tips from industry experts, seasoned shop owners, and those turning wrenches every day. From leadership

leisure automotive

All Episodes

45:12

Overcoming the Doubters and Building Dreams with Josh...

Gearbox Podcast ·

2024/06/13

In this episode, Jimmy Purdy is joined by Josh Flat, owner of Flat Out Automotive in Sally County, West Jordan, Utah. Josh talks about the motivation he receives from a friend's doubts, sparking his journey to business ownership. Jimmy and Josh also discuss the importance of raising rates and building client relationships, providing insights into maintaining quality service and customer satisfaction. Josh shares his personal struggle with health challenges and the impact of business stress,

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34:41

Gilbert Khoshaba's Path to Owning Four Auto Shops by...

Gearbox Podcast ·

2024/06/06

In this episode, Jimmy Purdy and guest Gilbert Khoshaba discuss how attending ASD transformed his customer interactions and business growth. He shares the challenges of transitioning from an employee to a business owner, setting ambitious goals like expanding to four shops by age 45. They explore the struggles and opportunities in marketing, underscoring the importance of social media, coaching, and effective marketing strategies. 00:00 Transitioned from various jobs to car mechanic.05:23

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72:06

How to Build Customer Trust in the Auto Repair...

Gearbox Podcast ·

2024/05/30

In this episode, Jimmy Purdy welcomes Jessa Boyd and Tilly Corser from George's Friendly Auto Service in Lincoln, CA. Jessa shares her experience of classes not aligning with her goals, emphasizing the value of researching instructors and reaching out to experienced individuals. The trio also talk through the ethical considerations of offering free diagnostics and the importance of building trust with customers through transparent communication. Also, listen and learn about the innovative

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96:36

Effective Marketing and Customer Care in the...

Gearbox Podcast ·

2024/05/23

In this episode, Jimmy Purdy and Dave Krukowski discuss ways to navigate the complexities of marketing and customer retention in the automotive industry. Dave talks about the effectiveness and challenges of direct mail and retention marketing, emphasizing the necessity of regular service reminders. Together, they talk about the issues surrounding customer service, highlighting the importance of setting clear expectations and personal interactions, particularly around handling transmission

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74:11

Lessons on Leadership and Efficiency in Auto Repair...

Gearbox Podcast ·

2024/05/16

In this episode, Jimmy Purdy welcomes Scott Pelava, a seasoned shop owner and community figure, on The Gearbox podcast. The conversation dives deep into the real challenges and personal costs of owning and operating an automotive repair shop. Scott shares his early struggles transitioning from technician to owner, highlighting the steep learning curve in mastering the business aspects to ensure growth and success. Both Jimmy and Scott discuss the critical balance between work and family

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69:13

Repair Shop Growth in the Age of Electric Vehicles...

Gearbox Podcast ·

2024/05/09

In this episode, Jimmy Purdy and Dan Thieken discuss the complexities of managing and growing an automotive repair shop. Dan shares his experiences and challenges with business ownership, stating the importance of appropriate pricing and capital management. Jimmy discusses the evolutionary journey of his auto shop, highlighting his strategic shift from tires to full-service offerings and the critical role of seizing market opportunities. 00:00 Power sports tuning big with community

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59:33

Managing Customer Expectations in Auto Repairs with...

Gearbox Podcast ·

2024/05/02

In this episode of The Gearbox Podcast, Jimmy Purdy explores the intricacies of running an auto repair shop with veteran mechanic Jeff Compton. Jeff underlines the importance of setting clear boundaries between technicians and customers to maintain the focus required for quality repairs. Jimmy reflects on transitioning his shop from transmission specializations to a more diversified range of maintenance services. They also discuss the challenges faced by service advisors, emphasizing the

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64:26

The Ripple Effect of Leadership in Auto Repair with...

Gearbox Podcast ·

2024/04/25

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jeff Compton to dive into the intrinsic challenges and dynamics of automotive business leadership. Together they explore the delicate balance of team involvement in decision-making, with Jimmy emphasizing the significance of not springing new processes on employees unexpectedly. Jeff shares his perspective on the dangers of absentee leadership and its detrimental effect on team morale. The pair also delve into sustainable

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81:08

Charging Fairly for Diagnostics and Repairs with...

Gearbox Podcast ·

2024/04/18

Today, Jimmy Purdy sits down with Austin Goodlett, a two-year veteran shop owner who candidly shares the hurdles of entrepreneurship in the auto repair industry. Austin stresses the critical nature of understanding business numbers and the complex dynamic of valuing one's services while navigating the owner's multifaceted role that spans from technician to manager. Pivoting from the initial drive to increase car count, Austin now prioritizes solidifying a financial foundation for his shop's

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52:21

Business Breakups to Growth and New Beginnings with...

Gearbox Podcast ·

2024/04/11

On this episode of The Gearbox Podcast, Jimmy Purdy invites auto repair shop owner Nate Winston, who shares his experiences and future ambitions in the automotive industry. Nate recounts his decision to branch out on his own after a partnership fallout, underscoring the importance of vision alignment and work ethic in business collaborations. As they discuss the evolving landscape of auto repair, Nate touches on his plans to build a state-of-the-art facility and his commitment to remaining

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75:13

Building Trust and Strategy in Auto Repairs and...

Gearbox Podcast ·

2024/04/04

In this episode, Jimmy Purdy and Matt Fanslow discuss the intersections of psychology, business strategies, and the nuances of the automotive industry. Matt draws parallels between the strategies used in Brazilian jiu-jitsu and those needed for business success, emphasizing the critical nature of long-term thinking and adaptability. Jimmy explores the concept of networking beyond the industry, recounting how his participation in a local jiu-jitsu dojo has led to unexpected business

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64:48

Transitioning to Management in the Auto Industry with...

Gearbox Podcast ·

2024/03/28

On this episode, Jimmy Purdy welcomes Chris Johnson, a seasoned shop foreman technician from Cobra Mazda. Throughout their discussion, Chris talks about the challenges technicians face in the classic and performance car industries, emphasizing the struggle for profitability despite high customer spending. The pair also tackle the issues of rust and the difficulty in performing alignments on older vehicles, highlighting the necessity of adjusting labor times to account for such

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46:43

Ron Capps Talks Drag Racing, Team Leadership, and...

Gearbox Podcast ·

2024/03/14

On this episode of The Gearbox Podcast, Jimmy Purdy dives into the high-octane world of drag racing with celebrated driver Ron Capps. With a nostalgic look back at his roots, Ron reflects on his formative years on the central coast and his father's influence on his passion for cars. The conversation shifts gears to the precision and teamwork involved in race car driving: from the importance of a finely-tuned vehicle to the critical role of a supportive pit crew. Ron also candidly explores

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74:17

The Financial Puzzles of Auto Repair and the Quest...

Gearbox Podcast ·

2024/02/29

In this episode, Jimmy Purdy welcomes Justin Zupko, an experienced automotive diagnostic specialist. The discussion starts with Zupko sharing his encounter with an incorrectly diagnosed Honda Odyssey, underlining the significance of fresh perspectives in problem-solving. Delving into the economics of car repair, Justin opens up about the hurdles many face in affording diagnostic services. At the same time, Jimmy points out the steep rise in costs associated with repairing newer car models

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80:24

Jessa Boyd on Empathy and Integrity in Auto Service...

Gearbox Podcast ·

2024/02/16

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jessa Boyd to the show to delve into the nuances of communication within the auto shop industry. Jessa Boyd highlights the significance of open and honest dialogue with her team and clientele, particularly when addressing mistakes, and shares a personal anecdote demonstrating the transformative power such transparency can have on a technician's performance. They touch upon the emotional weight and complexity of customer

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66:34

Transforming Automotive Diagnostics with Jim Mobley...

Gearbox Podcast ·

2024/02/01

In this installment, Jimmy Purdy welcomes guests Jim Mobley and David Tang to The Gearbox Podcast for a discussion on the evolving landscape of automotive diagnostics. Jim Mobley, brings his extensive background at Sonnax Transmission Company, and shares his insights on the integration of electronics in vehicle transmissions and their impact on the industry's efficiency. David Tang highlights the profitability challenges faced by shops as they navigate the complexities of repairing advanced

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82:55

Adam Montiel on the Art of Authenticity in Business...

Gearbox Podcast ·

2024/01/25

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Adam Montiel, a local radio broadcaster renowned for his program “Up and Adam.” They delve into the complexities of automotive repair and the similarities across professions requiring specialized knowledge, such as winemaking and medicine.Jimmy addresses the delicate balance between fair pricing and delivering top-notch service, underscoring the necessity to foster client trust. Meanwhile, Adam champions the power of

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78:46

From Transmission to Tradition: Brian Winograd's...

Gearbox Podcast ·

2024/01/11

In this episode, Jimmy is joined by guest Brian Winograd. An automotive industry stalwart, Brian delves into an array of thought-provoking topics, from the nuances of political stances on election outcomes to crucial discussions on the "right to repair" legislative movements and Winograd's direct involvement in these initiatives.00:00 Almost died, spent 3 weeks on vent.09:37 Marketing is key to continued business success.13:56 Self-funded school and orphanage in Ghana.18:31 Empathy fuels

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63:47

Larry Bloodworth On The Mechanics Of A Thriving...

Gearbox Podcast ·

2023/12/28

Jimmy Purdy is joined by seasoned transmission specialist Larry Bloodworth for an in-depth discussion on the critical aspects of modern auto repair and business management. This episode delves into the significant challenges of working with newer, cleaner vehicles, confronting parts supply issues, and adapting to the rapid advances in automotive technology.With a deliberate focus on the nuances of accurate job estimations in a fluctuating market, Larry shares his refined process, which

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73:12

Wain Hickman On The Challenges Transmission...

Gearbox Podcast ·

2023/12/14

In this episode, Jimmy is joined by special guest Wain Hickman. They dive into the world of auto technicians, discussing the unjust stigma and the true craftsmanship behind transmission specialty. They also discuss the ins and outs of warranty claims, the truth about “stages” in performance products, and the challenges of finding quality parts. 00:00 Experience with transmissions reveals common misconceptions.10:21 The complexity of car modifications is often misunderstood.15:19 Upgrades

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