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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

17:27

In Conversation with Jessica Valero Gil, Senior...

Knowledgebase Ninjas ·

2023/01/26

Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.

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14:12

User empathy while building customer support...

Knowledgebase Ninjas ·

2022/12/20

Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.

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15:58

How to build style guides that enhances the customer...

Knowledgebase Ninjas ·

2022/11/30

Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey.

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13:15

Discussing how to transition from an English...

Knowledgebase Ninjas ·

2022/09/28

Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like.

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23:01

How to craft exceptional documentation that attracts...

Knowledgebase Ninjas ·

2022/08/24

Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her.

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19:15

Understanding Documentation Process Workflow with Sue...

Knowledgebase Ninjas ·

2022/07/22

Sue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking.

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24:12

What Do You Need to Succeed as a Technical Writer...

Knowledgebase Ninjas ·

2022/06/21

Ashok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals.

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21:26

Cybersecurity, UX Design, and SEO Documentation with...

Knowledgebase Ninjas ·

2022/06/07

Vivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology.

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19:16

Building Trust on Blockchain by Writing Great...

Knowledgebase Ninjas ·

2022/05/24

Jesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation.

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10:21

Generate More Traffic to Your Document with Kathyana...

Knowledgebase Ninjas ·

2022/05/10

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document.

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17:20

Mastering Open Source Technical Documentation with...

Knowledgebase Ninjas ·

2022/04/26

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career.

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15:15

Leveraging Automation to Create Structural and...

Knowledgebase Ninjas ·

2022/04/12

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.

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17:36

Developing More Useful Technical Document with...

Knowledgebase Ninjas ·

2022/03/29

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process

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22:08

Understanding Continuous Integration Approach for...

Knowledgebase Ninjas ·

2022/03/15

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade.

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13:58

Qualities and Requirements to Become a Lead Technical...

Knowledgebase Ninjas ·

2022/03/01

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer.

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18:28

Innovation and Multi-Dimension in Technical...

Knowledgebase Ninjas ·

2022/02/15

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content

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23:51

Five Steps Formula for Effective Documentation with...

Knowledgebase Ninjas ·

2022/02/01

In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers.

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21:50

The Fundamentals of Producing High-Quality Technical...

Knowledgebase Ninjas ·

2022/01/18

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation.

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21:23

Documentation Planning and Organized Execution with...

Knowledgebase Ninjas ·

2022/01/04

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution.

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28:11

Traits of a Technical Documentation Manager with Kat...

Knowledgebase Ninjas ·

2021/12/21

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation.

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159 results

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