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PODCAST

Sarah Knows Support Workers

SUPPORT WORKER STORE

Sarah Knows Support Workers with Sarah Heriot is the podcast breaking down the NDIS with real talk, hot tips, and zero fluff. Expect interviews with founders, NDIS business owners, and sector leaders — plus the questions support workers actually want answered. From day-to-day challenges to industry changes, drama, rants, and honest insights, this pod helps support workers and NDIS businesses level up fast.

business careers

All Episodes

00:07:04

The Art of Exiting: Ensuring Positive Transitions in...

Sarah Knows Support Workers ·

2024/07/10

In this episode of the Support Worker Store Podcast, host Sarah dives into the often-overlooked but crucial process of exiting NDIS participants from services. Learn why a thoughtful and respectful exit can be as impactful as a warm welcome, how it aligns with participants' evolving goals, and why investing in retention is vital. Sarah shares personal insights on why participants sometimes return after leaving, realizing the true value of quality care. Tune in for practical tips on maintaining

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00:08:06

Navigating Facebook Groups for NDIS Support Workers

Sarah Knows Support Workers ·

2024/07/07

Welcome to "The Support Worker Store," your go-to podcast for all things related to NDIS support work. In this episode, host Sarah delves into the world of Facebook and Facebook groups, exploring how these platforms can be invaluable resources for support workers. Join us as we discuss the types of questions that get answered in these groups, share real-life examples, and offer tips on making the most of these online communities. Sarah will also share a thought-provoking Facebook post

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00:12:37

Unlocking Success: Common Interview Questions for...

Sarah Knows Support Workers ·

2024/07/07

Welcome to "The Support Worker Store," where we dive into all things NDIS support work. In this episode, host Sarah shares her top tips and tricks from over 10 years of experience interviewing support workers. Get ready to shine in your next interview with our guide to the top 20 common questions you might face as an NDIS support worker. We'll cover everything from understanding the NDIS and developing individual support plans to handling challenging situations and promoting

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00:06:57

Handling Abusive Behavior from Participants and Their...

Sarah Knows Support Workers ·

2024/07/04

Join Sarah in this essential episode of The Support Worker Store Podcast as she tackles the challenging issue of handling abusive behaviour from NDIS clients and their families. Learn to recognize the signs of abuse, stay calm under pressure, and set clear boundaries to ensure your safety and the well-being of those you support. Sarah shares practical strategies, including de-escalation techniques and when to seek supervisory or police support. Understand the importance of prioritizing your safety

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00:06:15

Your First Shift in Accommodation: Do's, Don'ts, and...

Sarah Knows Support Workers ·

2024/06/26

In this fun and light-hearted episode of the Support Worker Store podcast, Sarah shares valuable tips and tricks for your first shift working in accommodation. Learn the essential do's and don'ts, what to bring for a sleepover shift, and how to make a great first impression. With personal stories and practical advice, Sarah helps you feel prepared and confident for this exciting new experience. Tune in and get ready to rock your first shift!

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00:04:24

Empowering Support Workers: Let's Do More!

Sarah Knows Support Workers ·

2024/06/26

In this uplifting episode of the Support Worker Store podcast, Sarah is here to pump you up! Join us as we explore how support workers can do even more to inspire and empower the incredible people we serve. Discover practical tips for thinking big, getting creative, and encouraging independence. Sarah shares simple, easy-to-follow ideas to help you plan exciting activities, use available resources, and celebrate every achievement. Tune in to feel inspired and motivated to make a real difference in

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00:04:00

Empowering Conversations: The Power of Safe & Healthy...

Sarah Knows Support Workers ·

2024/06/20

Join Sarah in this enlightening episode of our podcast as she delves into a tool that's transforming the way NDIS support workers engage in crucial conversations: the Safe & Healthy Relationship Cards by RelateAbility. Discover how these visually engaging and informative cards can guide discussions on consent, boundaries, interpersonal skills, and much more, making sensitive topics accessible and discussable. Sarah shares her personal experiences and explains why these cards are an

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00:03:39

Your Team, Your Best Marketers: The Power of NDIS...

Sarah Knows Support Workers ·

2024/06/20

Join Sarah on the Support Worker Store podcast as she explores the pivotal role NDIS support workers play in shaping the reputation of your organization. Discover why these frontline heroes are your best marketers and how their daily interactions can make a lasting impression on participants, their families, and the broader community. In this episode, learn practical strategies for empowering your staff through training, support, and recognition, and find out why investing in your team can lead to

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00:04:21

Keeping Egos in Check: A Guide for NDIS Support Workers

Sarah Knows Support Workers ·

2024/06/18

Join Sarah in this enlightening episode as she delves into the subtle yet significant role of ego in disability support work. With humour and honesty, Sarah explores personal experiences and practical strategies to manage and balance ego in the workplace. Discover how to recognize when your ego is taking the lead and learn effective ways to embrace feedback, practice humility, and foster teamwork. Whether you're a seasoned support worker or new to the field, this episode offers valuable insights

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00:05:38

Cultivating Connections: Strategies to Retain NDIS...

Sarah Knows Support Workers ·

2024/06/13

Welcome to the Support Worker Store podcast, hosted by Sarah! In our latest episode, 'Cultivating Connections: Strategies to Retain NDIS Participants,' we dive deep into the essential practices that NDIS providers and support workers can implement to enhance participant satisfaction and loyalty. Join Sarah as she explores effective methods to build lasting relationships, from fostering strong personal connections to providing high-quality services. Whether you're a support worker or

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00:05:19

10 Things I Hate About My Support Worker

Sarah Knows Support Workers ·

2024/06/13

Join host Sarah in this eye-opening episode of the Support Worker Insights podcast as she explores the "10 Things I Hate About My Support Worker." Delving into the common frustrations that NDIS participants experience with their support workers, this episode discusses everything from excessive phone use to neglecting care plans. With a mix of humour and candid discussion, Sarah provides practical advice on how support workers can address these issues to enhance their professionalism and

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00:05:09

Navigating Social Media: Managing Harsh Feedback as...

Sarah Knows Support Workers ·

2024/06/12

In this insightful episode, we delve into the dynamic world of social media for NDIS providers. Social media is a powerful tool for sharing success stories and highlighting the achievements of participants. However, it can also be a platform where feedback isn't always positive. Learn how to handle harsh or negative comments with tact, sensitivity, and a proactive approach. We'll provide you with essential guidelines to effectively manage and respond to feedback while upholding the dignity

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00:04:32

Enhancing Dignity in Personal Care: The Vital Role of...

Sarah Knows Support Workers ·

2024/06/11

Join Sarah as she delves into the critical role of communication in providing personal care for NDIS participants. This episode focuses on how effective dialogue, ongoing consent, and empathetic interactions can enhance the dignity and comfort of participants during their most vulnerable moments. Learn actionable strategies for adapting communication styles to meet diverse needs, avoiding prejudgments, and ensuring participants feel valued and respected. Whether you are an experienced support

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00:02:10

Difficult parent and supports!

Sarah Knows Support Workers ·

2024/05/26

In this episode support worker hype girl Sarah , discuss, is it a difficult parent?Or is it a parent or supports that no exactly what they want from a provider?

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00:02:57

The difference between community access and community...

Sarah Knows Support Workers ·

2024/04/17

In this short episode, we took to discuss the difference between community access and community engagement for Support workers to assist individuals.

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00:04:12

Be a NDIS coach for Support Workers

Sarah Knows Support Workers ·

2024/04/02

A very brief four minute episode about being an NDIS coach for support workers

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00:02:01

Chat gpt is a time saver for ndis support workers

Sarah Knows Support Workers ·

2024/02/23

Here is the chat gpt prompts for ndis support workers https://supportworkerstore-8355.myshopify.com/products/chatgpt-for-ndis-support-workers-a-guide-to-ai-enhanced-disability-support

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00:01:35

Leaving your judgement at the front door

Sarah Knows Support Workers ·

2024/01/27

Just a quick chat about leaving judgements at the front door

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00:04:57

Phone script for new NDIS participants

Sarah Knows Support Workers ·

2024/01/24

Free phone script available online https://supportworkerstore-8355.myshopify.com/products/phone-script-for-new-ndis-participant-inquiry

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00:03:06

Meet and Greet questions for NDIS support workers

Sarah Knows Support Workers ·

2024/01/21

Blog post with 39 meet and greet questions. https://supportworkerstore-8355.myshopify.com/blogs/news/empowering-your-ndis-journey-39-essential-questions-to-find-your-perfect-support-worker-match

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84 results

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